The Shilla Seoul

It was a highly fulfilling experience for me to stay at The Shilla Hotel this January. The staff were kind, polite, and helpful from the moment I arrived till the time I left. The entire time, I didn't get the feeling that the staff were performing a kind of routine or were overly formal and scripted. It was a great stay because the staff were always quick to respond to my queries and needs and they did it cheerfully as well. The daily service surprised me by being so thoughtful. The staff efficiently and professionally managed every situation, from giving directions and handling small requests to exchanging simple greetings around the hotel. I think the staff really want to please their guests and they are proud of their work. In my opinion, the Shilla Hotel has a lot going for it compared to other hotels in Korea and abroad where I have stayed. By a wide margin, this hotel is one of the best in Korea when it comes to service and overall experience. I'm sure I would return and have no doubt in recommending this hotel to anyone who is going to Seoul.

Our family of 4 stayed at The Shilla Seoul over New Year's. The hotel was beautiful, and we had a nice view of fireworks from our upgraded corner room. The service level across every aspect of the hotel was amazing, one of the best experiences we've had. The breakfast buffet was not to be missed! We found the hotel to be centrally located; about a 3 minute walk from the closest subway station.

Overall excellent experience. The rooms were wonderful and I sleep so well in those big puffy beds! There was a temperature control in the room that made it easy to adjust to our liking. I brought my younger daughter with me and from the time we entered the hotel to the time we left it felt warm and inviting!!

Shilla hotel is beautiful. Staffs are nice and helpful. Especially the staffs are the breakfast buffet. The food was excellent. The rooms are very nice. Entrance was grand. Thanks for a pleasant stay experience.

We stayed for four nights, and this was our second visit to the hotel. The breakfast buffet had an impressive selection and was absolutely delicious. A complimentary shuttle was always available to take us between the hotel entrance and the subway station, which was very convenient. The staff responded very well to various requests. When I told them I had an early departure, they kindly provided a complimentary breakfast via room service at 5 a.m.