The Shilla Seoul

We stayed for four nights, and this was our second visit to the hotel. The breakfast buffet had an impressive selection and was absolutely delicious. A complimentary shuttle was always available to take us between the hotel entrance and the subway station, which was very convenient. The staff responded very well to various requests. When I told them I had an early departure, they kindly provided a complimentary breakfast via room service at 5 a.m.

I very much regret having booked this hotel. They don’t let you use the outdoor pool without purchasing a day pass on the order of 50-60 Eur. I just wanted to go for a quick swim in the outdoor pool while having about 30 minutes available. It is summer and I have no interest in using an indoor pool at this time. i’ve stayed in many five-star hotels throughout the world, but this id the first one that charges its guets an additional fee for using a basic amenity such as an outdoor pool. Very disappointing. They also wanted me to charge an early arrival fee which they thankfully waived. So even if a room is available before 3 pm they initially wanted me to pay to be able to go my room earlier after 16h of travel. That’s may be ok for EasyJet, but not a 5-star hotel which is supposedly one of the best in South Korea.

Such a beautiful and iconic property. We visited on my husband’s birthday. The road leading up to the hotel was very busy, but once you step inside, the moment transforms. The lobby feels enchanted, with a stunning crystal installation. Thousands of acrylic beads are suspended from the ceiling, catching the light and creating a soft, magical glow. It’s like walking under a gentle rain of stars. They have some iconic stores to shop from too. The best part for me was the aesthetics; every corner feels luxurious and thoughtfully designed. Even visiting the Hermès store there felt special. You can see Namsan Tower very clearly from the hotel, and truly, pictures cannot do justice to the view. There was a long waiting time at their afternoon tea café, so we headed to Parkview restaurant instead. We enjoyed a delicious sandwich, refreshing juices, and a traditional chicken curry with rice. It was such a satisfying meal. It truly added to our experience. After lunch, we visited the Cle de Peau spa and even shopped there. I absolutely love and adore products from Cle de Peau. Overall, a wonderful hotel and worth visiting. Hopefully next time, we will stay there too. - Bhavna Darira Chesan

thanks you very much to my family shilla hotel upgrades best coner suit room and 7 adults and 2 children breakfasts thanks you shilla hotel. I remember all

We have stayed here multiple times in the past up until 2018. This was our first time back since and was underwhelming. Everything that could go wrong did, from dinner vouchers given to us at the front desk that the restaurant did not honor to making dinner reservations “months” in advance because they had no room left to being ushered away to a corner in the library instead of an empty table near the band, we can only assume the management has changed. Granted we are trying to understand the additional fee for pool use of 40 dollars per day per person, but having to pay 6 dollars for a bottle of water was even worse. The staff is attentive and we know its not them. When asked about the voucher to be used the front desk listed only “It can be honored all the time and is up to the restaurant”….. so why give a voucher out? The value of being at a top tier hotel with great service and great accommodations is no longer part of this hotel.