The Westin Josun Seoul

I spent a 40 year career in international business, many trips to Korea, almost always stayed at the (then) Westin Chosun. Excellent hotel. Now retired, came back as tourist after several years. New name, remodeled lobby and rooms. No longer excellent…now outstanding! This was the last stop on a three week, six city trip to Japan and Korea. Many wonderful hotels, but the Westin Josun was the best. The difference? The staff. Everyone we interacted with, from Front Desk to maid was exceptionally cheerful and welcoming. Particular praise for concierge desk - we were recognized by sight and welcomed by name. Very impressive. After 40 years of business travel in Asia staying in the best hotels (thank you, expense accounts), I can state confidently that the Josun is one of the best.

Outstanding Concierge service! Excellent lobby staff & amazing front reception service! This hotel exceeded all of my expectations at every level. I booked this trip to attend a close friend's birthday. In advance I requested the assistance from The Westin Josun Seoul "Concierge staff" who were extremely helpful. Their service is seriously next level. I have stayed at many hotels and this is by far the best! A special thanks to "Ping" who promptly responded to my numerous enquiries. Ping organised numerous dinners (amongst other things) which required precision timing as other activities had also been booked. Timing between events was imperative to ensure a smooth transition and that no late arrivals occurred. Ping arranged two top quality birthday cakes from the Westin hotel "Josun Deli" (bakery located at the lower level at the hotel) for two separate birthday events. The Concierge team including; "Tom & Lizy" also were tremendous with helping me with further enquiries and also assisted with the purchase of a hotel VIP Amenity that was placed in the room for the birthday recipient's room which consisted of a bottle of wine, fruit and chocolates along with a handwritten welcome birthday card. The Concierge email response times were impeccable. Their attention to detail was truly exceptional. Their follow up before, during and after staying at the hotel created one extremely happy experience. The Concierge staff ("Ping", Tom, Lizy) worked as one highly efficient team who provided an "all in one" in-house curated experience who are highly experienced. The breakfast at the hotel should definitely be pre-booked for anyone staying at the hotel > it was layered with many dishes and was delicious. We also had included "Happy hour" located on level 20 of the hotel which included all spirits, beers, wine decent sized snacks (hot & cold). Lobby staff were very helpful and answered many questions > from tourist locality's and providing clear instructions regarding directions, booked transportation, helped with bags (very efficient & friendly), The amenities were very clean all round. The room beds were very comfortable. The rooms were spacious with good water pressure. There was a fridge in the room along with various drinks to purchase. An iron and board, large clothing cupboards along with all the bathroom accessories that you need. (Room 1608). Both Ping & Tom left a handwritten welcome note and confirmation letter upon my arrival to ensure I was kept up to date for all of my requests. This was very comforting as it showed they were on top of everything. I highly recommend The Westin Josun Seoul hotel to any person visiting Seoul. The hotel was located a very short minute or two walk, central to all shops, food, restaurants and retail stores. Thank you to Ping, Tom and Lizy. A quick mention that "Ella" at front reception who was also extremely helpful upon my arrival. Five out of five stars. Amazing service! Thank you. (Room 1608 > 24 Apr - 1 May 2026)

Amazing service. Of all the hotels I have stayed at over the years, Westin Josun's staff was most helpful, professional and kind. Ida was especially helpful and provided service and accomodations above and beyond what any reasonable customer would expect even from a five star hotel. The food was amazing too. Next time I visit Korea, Westin Josun will be my top consideration.

As an avid traveller, I regularly stay in 5 star hotels but rarely can I say that they actually live up to them. The Westin Josun Seoul DEFINITELY lived up to its 5 star qualification. The service was absolutely outstanding. From the doorman to front desk to general staff and house keeping, absolutely IMMACULATE. We got a deluxe pool city view room for 2 and it was lovely and spacious, easily fit our 2 large suitcases and cabin bags with room to spare. The wardrobes were fantastic and we did not pack light so that’s really saying something - it also had detachable hangers which was a welcome relief as many places have stopped doing that. There was a small mishap with our room and we were unable to get a proper city view due to occupancy but we were compensated with free breakfast for our stay and a hotel restaurant voucher which we really appreciated! The bed was like SOOOO comfortable. Like an absolute dream. I cannot remember the last time I stayed at a hotel with such a comfortable bed. The room temperature during the night was absolutely perfect as well. Room amenities were superb, a Nespresso coffee machine, assortment of tea, umbrella, iron, hair dryer and other items could be asked for on request. Breakfast was AMAZING, honestly preferred the free breakfast over the city view because that was so worth it. Everything was made fresh and they even had one great HALAL option everyday. The hotel is in a central location so you don’t need to go far at all to get to the good stuff. Majority of places are in walking distance (5-10 mins) and transport links are probably one of the best in the world. I cannot wait to come back, even if it’s for the hotel alone. Thank you for such an amazing stay, worth every penny.

Our December family Trip to Seoul was made extremely memorable by our stay at your Presidential Suite!!! We were extremely delighted and grateful for your staff WOODY for opening the suite specially for us during our Winter Stay! WOODY was wonderfully friendly and helpful throughout our stay!!! We have already booked our next trip in May 2026 at your Hotel and we look forward to another unforgettable trip to SEOUL!!