The Westin Josun Seoul

Just checked in yesterday evening and so far it has been a fantastic experience - the hotel is very conveniently located within the Myeongdong area and just steps away from Lotte Dept store. But what really sets the hotel apart is the level of service. We were received by Sam at the check in counter and I would dare say he is the best we have ever met and we have been to hundreds of 5-star hotels!!!! Within minutes as he was registering us he realised it was my husband’s birthday (which I had not mentioned in my booking) and he took the time to wish my husband happy birthday as well as arrange for lounge access as there were no available rooms to be upgraded to despite our bonvoy status (high season and many rooms under renovation). We were delighted of course because many bonvoy hotels just usually disregard any status and declare rooms are full. This experience really set the tone for our stay at the hotel. It may not be the most luxurious (though well appointed) but Sam has single handedly ensured that the next time we come back to Seoul it will be to the Westin Josun.

The stay was truly conformable and memorable thanks to all staff and special thank to Elena Jo. I believe my family and I will be return to Josun Hotel again very soon.

Sam he was above and beyond with such a thoughtful response

Best service ever. Kind, respectful and professional

I had a very enjoyable stay, and I especially want to recognize Jackson from Guest Services. From the moment I arrived, he made me feel genuinely welcome and at home. His kindness, professionalism, and willingness to help made a lasting impression and significantly enhanced my experience. Unfortunately, my experience at the lounge bar was disappointing. I ordered the Japanese curry rice, and the quality of the meal did not meet my expectations. I also asked whether it could be served with Japanese pickles, as they are traditionally accompanied with this dish. The staff explained they did not have any available because they do not come with that dish but said they would discuss adding them at their next staff meeting. While I appreciated the staff's willingness to listen to feedback, the food quality at the lounge bar needs improvement. Jackson's exceptional service was the highlight of my stay and is what I will remember most.