The Westin Josun Seoul

This Westin is in a great location for shopping and subway train. The staff here are extremely friendly and made my stay absolutely the best! The club floor lounge staff were awesome too, big thanks to Angela Kim on the club lounge! She was extremely helpful! I would definitely stay here again!!!

The whole experience my wife and I had at the Westin Josun was world class, from guest services, front desk, concierge, driveway; and the exceptional housekeeping and one of the best club-lounge's we have visited. When you pay to stay at a hotel, you have the expectations that what you have invested will at a minimum, be delivered. However, at the Westin Josun all who we interacted with, would go the extra distance to ensure we had the best experience possible, beyond what we expected - that is the essence of 'customer care.' We will absolutely be back at the Westin Josun Seoul on our next trip to Korea.

The conceirge service at the Westin Josun Seoul is amazing. Lizy Kim is excellent, her smile and patience is highly appreciated. She gave me all the information and answred all my questions. I think this what make Marriot Hotels excell in custmer service. They choose professional staff.

Rooms tired and for a Westin just not up to standard. Very expensive. Tired bathroom, no separate shower unit. Not to the usual Bonvoy standard sadly. Breakfast was very expensive and not included in the room rate. The hotel lobby area etc looked the part but rooms sadly not.

The room was spacious and quiet (the photos show our room during our stay)The air-con was centrally controlled and set to around 21 degrees celcius. There was a bonus though; there were 2 smaller windows that could be opened without having to sign a consent form. The customer service was outstanding. Polite, efficient and friendly - the staff were a far cry from what you would get in the U.K where customer service is a joke. Perhaps one underrated feature is the airport bus which runs on a regular schedule and payment can be made using a T Money card. The trip takes about 1 hour and 20 minutes to Incheon airport. There are a huge number of shops and street vendors nearby without of the negative attributes such as graffiti or anti social behavior. The closest Metro station is only 5 minutes away too. In other words the location is ideal. We stayed 4 nights in this hotel and we couldn't have asked for a better stay.