Six Senses Shaharut

a business owner who manages three companies and is well acquainted with VIP hospitality culture both in Israel and globally, I arrived at Six Senses Shaharut with expectations for the highest standard Unfortunately, we experienced a mind boggling gap between the luxury brand reputation and the reality on the ground characterized by extreme managerial and service amateurism that leaves very troubling questions. We arrived to celebrate an intimate and deeply meaningful event for us my partner’s birthday We booked a table at the hotel restaurant (Jamilla) well in advance, specifically to capture the momentum of the sunset. Instead, we were treated with blatant disrespect dishes never arrived, we waited for hours, and the staff constantly brushed us off with excuses (just 10 more minutes) while the kitchen completely collapsed The shift manager on duty recognized the magnitude of the failure and explicitly stated on the spot that the dinner was canceled and would not be charged. However, the true amateurism revealed itself in the morning while customer relations sent a laconic email claiming the matter was "under deep internal review by management," their billing department had already pushed through a full charge of 700 NIS for that exact failed dinner. The right hand didn't know what the left hand was doing or perhaps it was a classic case of trying a shady billing method (Predatory billing practice) on a guest. During Checkout, I was forced to stand at the reception desk and demand the removal of the charge that had already been promised to be canceled. Money is not my issue I have paid and will always pay any amount for quality The room and breakfast were already fully paid for in advance upon booking, so trying to slide in extra charges in the morning after we ordered the breakfast that was rightfully ours was completely baffling But you cannot buy professionalism with money When the helpless reception staff asked me, "What do you want us to offer you?", my answer was simple I wanted the momentum and the experience that you ruined with your own hands An accounting fix or generic hotel gestures cannot return that. the brushed off attitude, the amateurism, and the attempt to sneak in charges contrary to explicit promises left me with a very bitter taste regarding the underlying motives behind how I was treated. Would you have dared to conduct yourselves this way if I were a different guest? Management’s subsequent email response through an assistant was just another generic, defensive template that totally missed the point, proving they still do not comprehend the depth of the issue. If you look for true professionalism, respectful treatment, and peace of mind think twice before spending your money at this resort For us, this special experience was completely ruined. (Attached is the redacted invoice as undeniable proof of our stay in Room 46)

The hotel is breathtaking. Truly a once in a lifetime experience - pure magic in the middle of the desert. The magic is in every single detail in the design of every room and every space of the hotel, in the complete peace and quiet, and the amazing views everywhere you look. The food is a different issue. The whole F&B department needs work, because the experience is far from what one expects in a luxury resort that costs so much. Breakfast is nice, nothing extraordinary, not enough fruit and vegetable options, and the presentation of the food is not very attractive. Dinner is even more disappointing, while it's served in a chef restaurant, the level of the food is very far from an average fine dining dinner in Tel Aviv. Some of the dishes were so bad we had to return them, some were just okay. The beverage department doesn't impress much either, especially in the pool where one expects a variety of cocktails and soft drinks. The hotel is so impressive, and we enjoyed our stay so much - which is why it's such a shame that the food experience is so detached from everything else instead of making it all complete.

We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if they just hired people and put them out there. Many were young, on their phones and when questioned, did not really understand the menu or services.

The resort is very beautiful and secluded, and it provides a real sense of peace and quiet. The spa facilities are of a very high standard, and the instructors are excellent. Unfortunately, the experience is let down by the small details. For example, I ordered a cheese platter with a greeting card as a surprise for my partner, but when we arrived, it was not in the room. Even after I called the reception to report the issue, it took them a long time to get back to me and acknowledge that the mistake was theirs, and even then they said it would take quite a while for it to be delivered. Only after I became upset did they offer compensation. There was a similar incident at the restaurant. After waiting about fifteen minutes without anyone approaching my wife and me, we went to the staff ourselves. When I asked why no one had come to us earlier, the only response was that the place was very busy and there was nothing they could do, instead of offering an apology. Compensation was later offered during the meal. There was another incident in which friends ordered room service for my wife and me and asked to include a greeting. When the food arrived, we were told it was from the hotel, and there was no card included. Only after we returned home and our friends asked about it did we realize that the order was actually from them. Considering the price one pays for a place like this, I would expect a much higher level of service. It is a shame that issues like these detract from what could otherwise be an excellent experience.

There is little attention to detail in this supposedly luxury hotel with prices very much to match. Service levels are very low and many staff, while nice people and willing, are basically very young and inexperienced. They should simply rebrand the hotel, take the prices down a lot, and get rid of their pretensions. When I was staying, there was a large corporate event taking place - so presumably they are having problems to fill the place. It is in theory a stunning location, but candidly not that beautiful. The infrastructure is also lacking with the pool area being far too small and badly designed, plus it's quite a sprawling complex with limited restaurant options. This made the whole experience uncomfortable and not even very pleasant. I heard several complaints from other guests - quite sad such as a young couple on honeymoon waiting hours for basic room service.