Fairmont Peace Hotel

Super kind our guide Mr.Robin and nice view. It was meaningful to hear hotel’s and Shanghai’s history. Must visit this place.

Nice cultural back round aside of the luxurious interior, it will be a very special experience for u. Recommend the tour, the Robin tour guide is very nice and knowledgeable.

We stayed for three nights last weekend in the English Suite at the Fairmont Peace Hotel in Shanghai, and personally experienced several days of unparalleled five-star hotel service — it was truly amazing! We've stayed at several other Fairmont hotels in North America before, including two in San Francisco, one in Mid-Atlantic, and the Fairmont Chateau Lake Louise in Canada. In terms of hotel décor, the variety and quality of dining, and the service provided by the staff, the Peace Hotel in Shanghai is undoubtedly second to none! The hotel's location is also ideal. The north gate opens to Dian Chi Road, a one-way street where it's easy to call a taxi or Didi. On the day we arrived, the taxi driver dropped us right at the hotel entrance, and the staff immediately came out to help us unload our luggage and escorted us to the front desk for check-in. The south gate of the hotel leads directly to Nanjing Road Pedestrian Street. Looking to the left, you can see the iconic Oriental Pearl TV Tower rising into the sky. Walking in that direction for just a few minutes and crossing the street will bring you to the Bund, a favorite destination for tourists. We arrived at the hotel about two hours earlier than check-in time, close to afternoon tea time. Mr. Wang, the front desk supervisor, promptly arranged for us to enjoy tea and snacks in the lounge. By the time we finished, our room was ready. He personally escorted us to the suite, introduced the hotel's amenities and room features, and even arranged a complimentary hotel tour during our stay, where we learned about the hotel's rich history and had the chance to enjoy a view of the Bund from the rooftop terrace. What left the deepest impression on me was the experience on our final night. I was busy packing our luggage and suddenly realized, just after midnight, that with all the gifts from friends and relatives, and the items we had bought, our suitcases simply couldn’t fit everything no matter how hard I tried to compress it. My husband suggested I throw away some stuff, but looking at the big pile of items still needing to be packed, I really didn’t know what to discard. Thinking about our early 8 a.m. departure for the airport, I felt incredibly anxious and helpless. In desperation, I decided to message Mr. Wang, even though it was already past midnight, just to see if there was any chance he could help. To my surprise, I received a reply in less than five minutes — he said he would find a solution! Within an hour, he had purchased a beautiful and practical white suitcase online and had a concierge staff member deliver it directly to our room. When I was finally able to pack all remaining items into the new suitcase and lay down on the bed, I felt like the luckiest person in the world! Looking back now, that last night's experience still feels like a magical dream. I believe such an experience could only happen in today’s China. This must be a small reflection of what the world calls "China speed". What country except China could have such a seamless and efficient logistics system? Where else would you find such hardworking and dedicated people, businesses that operate 24/7, and delivery workers always ready to go at a moment’s notice? This might be the fundamental reason behind China’s rapid rise in recent decades.

The service around the hotel is generally very good. All the staff that we met during our stay made us feel welcome and were always wearing their smiles. The doormen at the main entrances would always be one step ahead of us and open the door for us. The reception staff were always ready to assist guests in answering any questions regarding the city and the hotel. The staff at the Fairmont Gold Lounge were always welcoming. Gordon, the Fairmont Gold butler, got in touch with us months before our arrival. He was very responsive and patient in answering our questions. Gordon was also present during our check-in and made us feel welcomed. Gordon also arranged a private historic tour of the hotel and a private visit to the roof terrace, where we enjoyed a privileged nighttime view of the Bund and Pudong area. Gordon generously shared his local knowledge with us, enabling us to plan our stay in Shanghai effectively. Gordon's efforts were pivotal in making our stay in Shanghai enjoyable. The 1-Bedroom Suite has a floor area of 89㎡. We could see the old Shanghai colonial decor from the entryway to our 1-bedroom suite at Fairmont Peace Hotel, featuring dark wooden flooring and plastered walls. In addition to serving as a transitional space between the living room and main entrance, the mini bar is discreetly tucked into a niche next to the main entrance of the suite. I was pleasantly surprised to find the latest Nespresso Vertuo machine equipped in the mini bar area. The mini fridge is housed in a dark wooden cabinet in the minibar area. The powder room, furnished with a sink and a toilet, is located on the right side of the entryway and provides an alternative location for using the toilet. Decked in white and black marble, the powder room exudes a classical luxury vibe. The living room of the 1-Bedroom Suite exudes a luxurious vibe. The beige fabric three-seater sofa, sitting next to the window and facing the entryway, immediately invites guests to take a seat and enjoy the view of the Bund. A small dark brown coffee table, decked with welcome amenities, together with the table lamp resting on the side table in a corner, gave us a cosy feel. I find the TV cabinet's placement a little off, as it is positioned next to the sofa rather than facing it, which makes watching programmes on the 55" LED TV a tad difficult. I also find a lack of storage space in the living room and the suite. The TV cabinet provided us with the only storage space. The TV channels offer only a handful of English channels, while the majority of channels are in Chinese. The hotel makes up for the lack of English channels by treating guests to a complimentary small catalogue of on-demand English movies (selectable under "Joy Cinema"). The high-back armchair, tucked in a corner of the suite next to the entrance to the entryway, invites the suite's occupants to relax and enjoy a cup of coffee or read a book. The living room is furnished with a fairly large work desk, placed by the wall of the powder room. The king bed in the bedroom was comfortable to sleep on, thanks to its firm mattress. However, the sleep quality was impaired by the pillows, which were too soft for my liking and gave me a neckache the next morning. Although I was unable to find a list of pillow options, the hotel provided the buckwheat and foam pillows that I requested, which significantly improved the sleep quality on the king bed. I thought the space afforded by the bedside tables for us to place our lifestyle devices was generous. The two drawers in each bedside table allowed us to store our belongings neatly. The TV cabinet is placed against the wall and not facing the king bed. Fortunately, we were able to swivel the TV to face the bed. The bedroom is also furnished with a two-seater sofa and another coffee table, placed opposite the king bed by the window. The bathroom can be accessed via the door in the bedroom or the walk-in wardrobe. Being connected to the wardrobe gave us the convenience of accessing our clothing. The bathroom is adorned with white marble, which lends it a luxurious ambience. The bathtub was perfect for us to soak away the fatigue we had accumulated from exploring Shanghai. Despite having a small TV installed at the bathtub, I find it rather useless, as the angle at which it was installed made it nearly impossible to watch while soaking in the bathtub. The walk-in shower and toilet cubicles are installed on either side of the bathtub. The walk-in shower, fitted with a rain shower and a regular shower head, was quite sizeable and even had a bench fitted inside. The toilet on the opposite side is fitted with a Japanese-style bidet. The bathroom in the suite is fitted with two sinks, opposite the walk-in shower. The countertop space on each of these sinks is very generous. The hotel also provided a vanity table in the bathroom, located outside the toilet cubicle The walk-in wardrobe sits between the bathroom and the entryway and can be accessed from both parts of the 1-Bedroom Suite. The hotel fitted two large open wardrobes facing each other in this space, but with more hanging space than storage space. One of these wardrobes is fitted with only hanging racks, providing space for us to store our luggage after unpacking. The other wardrobe has a similar design, but features a three-tiered open shelf and a single drawer. Despite having these designed into the wardrobe, they only increase the storage space for smaller clothing items slightly. The in-room safe is located on the open shelf. The Fairmont Gold Lounge is located on the 9th floor of the hotel, accessible to suite guests and Accor members with platinum or higher status. The Fairmont Gold Lounge is a very relaxing space. The relaxing feeling was even more pronounced when the lounge was empty most of the time during our visit, contrasting with the bustling scene on East Nanjing Road below. The lounge is dotted with dining tables with four accompanying chairs, creating a great space for guests to relax as a group or for business meetings. The Fairmont Gold Lounge serves hors d'oeuvres during afternoon tea and evening cocktail time in a buffet area at the back of the lounge. Considering the evening cocktail where food is served in bite-size portions, there is a great variety of food available. I thought the variety served during the evening cocktail was quite substantial. Guests are free to help themselves with the variety of spirits and soda.

The hotel front staff are the cockiest I have ever experienced in Shanghai. Hotel staff are not welcoming or accommodating to my wheelchair bound father. Room is expected for the price but with that price, you can easily get a much more luxurious hotel experience in Shanghai. Overall disappointing hotel stay.