Four Seasons Hotel Shanghai at Pudong

Fantastic hotel, facilities, location and rooms are superb. The only downside is room service doesn’t have a vegetarian option and in room entertainment is poor, TV channels are basically just Chinese and a couple of outdated movies and cartoons.

Great Hotel with stunning views of the Oriental Pearl Tower. The hotel has a great location for sightseeing with a metro station within walking distance with the lines serving major attractions. The views are out of this world, especially at the pool, and it's definitely one of the best pools I've been to. The service is top-notch throughout the hotel. An example is when I was struggling to get a reservation at a restaurant through a Chinese app. Christina helped me book the reservation using her own account. This type of service was unexpected and allowed me to go to a restaurant I was really looking forward to. I would highly recommend this hotel.

Decided to have dinner at hotel. Bad decision. Staff had no concept of vegetarian food. Asked for vegetarian salad and it came with seafood. Potato salad with meat. And response was very casual. Won’t recommend it for dinner at least. Breakfast is ok. There are many better hotels. It’s a good location though and rooms are big. But the food standards are really bad. Spoilt my day.

Positively surprised. Stayed 5 nights last week as part of one of my regular business trips to Shanghai. Used to stay at different hotels in the city like Ritz Carlton and Shangri-La, but this time one of my new colleagues recommended the Regent because of good price and location (literally, across the road from my company). All in all a great experience. Very well located, easy walk to nice shops and restaurants, nice room, good size, very clean and well equipped. Tried room service twice, and both times ordered the same dishes, and it was quite inconsistent in terms of presentation and overall size of the portions. Food was good, but clearly prepared by different chefs with very different presentation criteria. In terms of restaurants, just had breakfast twice at the hotel, and it is quite a nice buffet, with plenty of options. Didn't go to the gym but used the swimming pool at the rooftop. Good pool, nice size which allows for a proper swim. All in all, a very good and pleasant experience. In all honesty, didn't have the Regent on my radar in Shanghai, but now will definitely add it to the list of preferred hotels. Of course the fact that my company is located across the street helps.....so adding all this factors, I will definitely visit the hotel again.

I was really happy that I chose this hotel to spend weekend with my family. As a IHG Platinum member, my status was fully recognized with excellent service. I like the pre-arrival communication - not only because of the communication but also they do listen to your need and try to arrange the best. I was lucky enough to have a Pearl River View Suite where the view is just the same as the hotel advertisement. The hotel location just in the heart of Lujiazui, a fair walking distance from the subway station and it is close enough to go to Puxi via tunnels. Breakfast is a 5-star hotel standard but might not be that attractive to locals By the way, the gym was on the top floor with an infinity swimming pool