Four Seasons Hotel Shanghai at Pudong

Being a Regent, one of IHG's top brands, the bar should be set very high. Unfortunately, I feel this Regent fell short. The rooms were okay -- they were big and clean and has all the necessary amenities. Service was top-notch from the front desk staff to the housekeeping staff. The view form the room was unbeatable and it's located in a good place in Pudong, being close to malls and the subway. The problem is that this hotel is dated and it is starting to show. First, some of the lights do not work at all, such as the night light. Additionally, the knobs to control the shower and faucets look cool but are counterintuitive and extremely hard to use. Also, I do not know why this hotel doesn't provide firm pillows when all other IHG brands (even HIEs) have firm and soft options. I feel if this were any other brand, it would be alright. But this is a Regent, and having these issues while charging premiums is not good. I think there are InterContinentals that offer a nicer stay.

This is a beautiful hotel with incredibly helpful staff. Our family of four booked two club rooms and they upgraded one of our rooms to a suite which was beautiful, huge and had wonderful rooms. The staff at both the club and reception were very accomodating and very helpful. I was unwell during our stay and they recommended an international medical clinic to go to. I was also in need of face masks and every day they supplied me with them. The food and beverage offerings in the Club Lounge were of the highest quality. The view from the Club Lounge was amazing. The hotel is well located in Pudong abs right near a subway station which can get you to The Bund in 10 minutes. I highly recommend this beautiful hotel.

Large room, descent facilities. Staff very helpful at lounge and front desk making all effort to assist you. Very comfortable bed, pillow, mattress.

Stayed here for 9 nights with 3 adults and 2 pre-teen kids through the AMEX Fine Hotels + Resorts programme and it was a wonderful experience. Complimentary laundry everyday, mini bar and late checkout till 4pm plus hotel credits which could be used for a variety of stuff. Price was very good on top of these benefits thrown in. Beyond these frills, the experience was great with fantastic housekeeping, especially by Sunny our floor supervisor who was exceptional. Only minor downsides (if I was being pedantic and picky) were the not so easy to use heater system with little markings on the knobs and the wifi which was not quite stable. One of the rooms also had pressure issues on the toilet flush. Staff were friendly and helpful generally, although they could do with abit of confidence in engaging with guests but all small points which should not detract from what was still a very good hotel to base ourselves in.

Our stay at the Regent Hotel Pudong was truly unforgettable and that’s mostly thanks to Max! He helped us with everything we needed during our stay on October 24th, from carrying our luggage to guiding us through anything we asked about. For tourists like us, it can be really hard to find your way around because almost everything is written in Chinese, but Max made everything so much easier. He was always kind, patient, and ready to help nothing was ever too much for him. Because of Max alone, I would honestly book this hotel 100 times over. He gives the kind of service that goes far beyond what you normally expect, and that’s exactly what makes this hotel stand out from the rest. In the middle of all this, I also want to mention Rhea, who I believe is the concierge. She was incredibly sweet and helpful too, always making sure we had everything we needed. Together, Max and Rhea made us feel truly cared for. The view from our room was absolutely breathtaking one of the best I’ve ever seen. And the hotel manager deserves a special mention too such an attentive, caring person who clearly values both his staff and guests. It’s rare to see that level of kindness from management, and it makes a big difference. I’ve stayed at many hotels around the world, but this one stands out. The people here don’t just do their jobs they genuinely care. Thanks to Max (and the amazing team around him), this was a five-star experience from start to finish.