Four Seasons Hotel Shanghai at Pudong

I recently stayed at the Regent Shanghai Pudong and was very impressed overall. The highlight for me was definitely the incredible views — floor-to-ceiling windows showcase the skyline and make the city feel right at your doorstep. The location in Lujiazui is also perfect, close to the metro and major attractions. The rooms are spacious, elegant, and very comfortable, with great bathrooms and thoughtful touches. The hotel’s amenities are excellent too — the rooftop infinity pool and fitness facilities are a real standout. Though do remember to bring a swimming cap with you. It’s compulsory here. Breakfast was consistently good, with a wide variety of Asian and Western options and attentive service. It’s a great way to start the day. The only downside was dinner. I found the restaurants overpriced and underwhelming compared to the hotel’s otherwise high standards. If you want a memorable meal, I’d recommend exploring the many excellent dining options nearby instead.

My stay at the Regent Shanghai Pudong was very disappointing. I had made a floor preference request well in advance, and even called the hotel again on the morning of my arrival to reconfirm. However, when I checked in that afternoon, the staff repeatedly gave me inconsistent excuses: first claiming no rooms were available, then saying that rooms on the 35th or 39th floor would become available the next day and could be prioritized for me. Yet on the following day, the hotel only reached out around 4:00 p.m., at which point they changed their story again-saying no guests had checked out from the 35th floor, and that the 39th floor consisted of special room types that could not be provided. Throughout the process, the hotel's shifting explanations and contradictory responses made it clear that my reasonable request was not taken seriously, and I was left with the impression that the staff were simply being perfunctory rather than genuinely attentive to guests' needs.

I booked one night through Amex Fine Hotels + Resorts (FHR). The rate was comparable to the nearby Waldorf, but notably higher than Shangri-La and Conrad. The hotel's hardware is solid, but the service noticeably lags behind those three. Parking costs ¥120 per night and does not count toward the FHR $100 experience credit. Breakfast for two was included via FHR, but no complimentary breakfast was offered for my children—despite my IHG Diamond status. There was no Diamond recognition at all: no room upgrade, no Club Lounge access, and no family-friendly consideration, though IHG points was accumulated. Judging from the empty Shangxi(尚席) restaurant during our lunch the next day, it didn’t seem like the hotel was full. Perhaps this property is more suitable for business travelers than for families like mine. For similar or even better pricing, the three FHRs: Waldorf, Shangri-La, and Conrad clearly deliver a much higher level of service and warmth.

Very nice hotel, good location to stay also. Walking distance for a look round the shops etc to pass the time. Nice restaurant . Decent check in and gym , stayed pretty high up and had a great view of the city Modern room and technology within it , overall pretty good stay

Firstly, may I say that the service that I received from Michael, the Hotel Manager when I was staying at the hotel was fantastic. A more charming and accommodating man, you’d struggle to find. The hotel accommodates approximately a quarter of the ‘Regent Tower’ located in a very central part of Pudong, close to the WTC and Shanghai Tower. The others parts are offices (bottom half) and apartments (top quarter.) The hotel has a lovely pool spa on the 41st Floor and the pool is very reminiscent of James Bond ‘Shanghai Swimming Scene’ in Skyfall. Please note, you will be expected to wear a swimming hat in the pool and won’t be permitted to swim if you don’t have one. The room from our suite (3210) was amazing. Genuinely, worth the cost just for the views of The Pearl Tv Tower, WTC and Shanghai Tower (tallest building in Asia and 3rd highest in the world.) you will have floor ceiling glass and shutters operate by pressing an automated button for darkness or privacy. The bed was so comfortable. The original contents of the mini bar and complimentary once, which was a nice surprise. As the locality is home to lots of offices there is not shortage of coffee shops and food can be delivered from hundreds of local restaurants. There is also a charming, modern park, within a short 5 minute walk. So the issue: Well, the F and B isn’t great. We had two lunches in the ground floor Italian and the service was comical. A main course delivered within 30 seconds of a starter and a wait of 50 minutes between the first main course and the last one (we were a party of 4) .The breakfast wasn’t much better. Lots of staff around but no one doing much. A lot of the breakfast items were luke warm or just cold. We had breakfast on the 35th Floor Club, the main breakfast items (which were meant to be hot) were all cold. My wife asked for butter for some bread and they didn’t have any on the floor so had to go down to the ground floor, which took almost 20 Minutes. The member of staff that did this only brought up one portion so when the next person wanted it , it was the same fiasco again. Not much evidence of ‘common sense’ I’m afraid! To give some balance, we had a similar problem in the Peninsula when we went there for drinks. It’s appears that post Covid, staffing and quality of staff in Shanghai hotels is just not there. Get your F and B product right (it really is terrible) and you have an outstanding property..