Grand Kempinski Hotel Shanghai

We Really Happy to stay in this Hotel, especially Miss Judith and Grace have excellent service. We will come back to this Hotel👍👍👍

We really Happy to stay in Grand Kempinski it is our second time for the New Years and we deeply appreciate Miss Judith and Miss Grace really wonderful service and hospitality....Mrs Judith and Miss Grace have given us the most Excellent Service ever.. Will come back again for sure..Go Grand Kempinski Shanghai

The hotel staff was very friendly and kind and very cooperative in their hospitality and service. Finally, I would like to express my special thanks to Ms. Eva, who was very friendly and honest in her cooperation and was responsive in a cheerful manner. Thanks AHosseiny

We stayed for 5 nights (18–23 July 2025) in the Club Bund View King Room with Executive Lounge access, and it was truly a wonderful experience. The room offered stunning views of the Bund, and the overall ambiance of the hotel was elegant and relaxing. A special mention goes to Ms. Yudith, the Club Lounge Manager, and her team, who provided consistently attentive and professional service throughout our stay. They made us feel genuinely welcomed and ensured that every visit to the lounge was a pleasant one. Their warm hospitality truly elevated our experience. One small area for improvement would be the check-in process for Executive Room guests. Upon arrival, we informed the lobby ambassador that we had booked an Executive Room, and in our experience with other hotels, such guests usually have a dedicated check-in/check-out service at the Executive Lounge. However, in this case, we were led to the front desk instead, which was a bit unexpected. While the check-in was smooth, we feel that offering Executive Lounge check-in would enhance the first impression and reflect the premium image of the hotel. Overall, we thoroughly enjoyed our stay and would not hesitate to recommend the Grand Kempinski Shanghai for its comfort, location, and outstanding service from the Executive Lounge team. We look forward to returning in the future.

This is a mixed review - aimed for Westerners about Kempinski hotels in China. Normally we give 5 stars because Kempinski is a 5 star hotel, but in China it's different ... no hotel in China is really a "non smoking hotel" and it's usual behaviour for men to be half naked with their hotel room door open all the time like it's a brothel. We have a Titanium membership (highest level) but that doesn't help to insulate from inconsiderate guests that the hotel seems unwilling or unable to civilize. It's too bad, otherwise we think Kempinski is great.