Grand Kempinski Hotel Shanghai

We stayed for 5 nights (18–23 July 2025) in the Club Bund View King Room with Executive Lounge access, and it was truly a wonderful experience. The room offered stunning views of the Bund, and the overall ambiance of the hotel was elegant and relaxing. A special mention goes to Ms. Yudith, the Club Lounge Manager, and her team, who provided consistently attentive and professional service throughout our stay. They made us feel genuinely welcomed and ensured that every visit to the lounge was a pleasant one. Their warm hospitality truly elevated our experience. One small area for improvement would be the check-in process for Executive Room guests. Upon arrival, we informed the lobby ambassador that we had booked an Executive Room, and in our experience with other hotels, such guests usually have a dedicated check-in/check-out service at the Executive Lounge. However, in this case, we were led to the front desk instead, which was a bit unexpected. While the check-in was smooth, we feel that offering Executive Lounge check-in would enhance the first impression and reflect the premium image of the hotel. Overall, we thoroughly enjoyed our stay and would not hesitate to recommend the Grand Kempinski Shanghai for its comfort, location, and outstanding service from the Executive Lounge team. We look forward to returning in the future.

This is a mixed review - aimed for Westerners about Kempinski hotels in China. Normally we give 5 stars because Kempinski is a 5 star hotel, but in China it's different ... no hotel in China is really a "non smoking hotel" and it's usual behaviour for men to be half naked with their hotel room door open all the time like it's a brothel. We have a Titanium membership (highest level) but that doesn't help to insulate from inconsiderate guests that the hotel seems unwilling or unable to civilize. It's too bad, otherwise we think Kempinski is great.

Never again!! I tried shaving as soon as I arrived cause it was a 10 hour drive starting at 5am. When I touched the mirror, I got shocked that my entire left half was numb, and with the shock, the electricity went out. I live in hotels very often, and I've never been electrocuted before, even in cheap hotels. This is just something that should be impossible. And I was offered a free breakfast as compensation. So my life is worth a bowl of cereal. NEVER AGAIN at the 'un'-grand Kempinski.

Very nice hotel particularly the executive lounge where Ms. Yudith the manager go above and beyond to make the guests comfortable. The service and food are superb. Great team particularly Andy the chef.

I stayed here for 5 nights in a river view room and was very impressed. The room was clean, odor-free, and well-maintained. The front desk staff were professional, polite, and communicated clearly in English. The housekeeping staff were also friendly and attentive. The breakfast offered a wide variety of choices to suit all preferences. Moreover, the hotel’s location is excellent — right next to the Oriental Pearl Tower and with easy access to many tourist attractions in Shanghai via the subway.