Grand Kempinski Hotel Shanghai

I would have given this hotel 5 stars, but I have to deduct one star because of the swimming pool experience. While having to wear a swimming cap is admittedly inconvenient, I understand this is a local regulation and therefore outside the hotel’s control. What the hotel can improve, however, is informing guests of this requirement at the pool reception. Offering guests the option to purchase or rent a swimming cap on the spot would make the experience much smoother. Arriving at the pool already dressed in swimwear, only to be told you cannot enter without a cap, is frustrating. A simple explanation and the opportunity to obtain one immediately would have made this a minor inconvenience instead of a disappointing experience.

Reminds me of old-school luxury! The 90s-style decor is very well-maintained and sparkling clean. The hotel checks every single box for 5-star service. Our river view room was fantastic, and the hotel garden offers a beautiful backdrop of the river and the Pearl Tower. Superb location within walking distance to the metro. Every staff member we encountered—front desk, housekeeping, and F&B—was incredibly helpful. 10/10 breakfast varieties and options Highly recommend, and I will definitely return!

We stayed in this hotel on 3-5 May and I felt obliged to leave a review here . We were so glad that your front desk assisted us with early check in so that we could have more time exploring the city after lunch . Room 1319 was assigned and decorated so beautifully as we were celebrating our anniversary. The size of the room was huge and the view left us speechless . I was not sure if there’s other room which is more beautiful but seriously I wish to come back as soon as I can . There’s was a surprise cake when we came back from our day trip so sweet and indeed so memorable staying with your hotel . I will not hesitate or recommend others to stay here . The service from hotel front desk , restaurant, housekeeping and concierge were top notch . Thank you for making our stay so happy . Kudos to the management for taking pride delivery such lovely and professional staffs . Will be back soon 🤗

Upon checking in at 2pm we were told that if we wanted a room immediately we would have to pay extra for the next category. Never met this practice at a quality hotel. If you welcome guest and the room is not ready the right way is to complementary offer next level. Apparently this is not a quality hotel. No luggage help at the door but instead the bellboy was staring at me dragging suitcase and bags. In the room is so much collateral looks likes a Turkish bazar tour desk. Weird experience

They are worth a 5-star. Great view, great location, friendly staff, good breakfast, good-quality bed, pleasant front desk interactions, and experienced concierge... all were perfect.