Hyatt On The Bund, Shanghai

Perfect bund view room! I usually didn't expect much on the view as many hotels over advertise it. But this one is a true gem. I would highly recommend booking a bund view room with club access. Then you are ensured to have a chill vacation stay in Shanghai!

The hotel has a great location and a rooftop bar, beautiful view of the Huangpu river and the bund. Definitely worth the money. but the staff may not be well-trained. The doorman at the entrance is particularly snobbish and unprofessional.

This was my first trip back to the HoTB since Covid, having stayed there at least 10 times from 2010 to 2019. The views are still great, and I enjoyed the food in the club lounge, but overall I don’t think it’s as good as it used to be. Rooms have been refurbished but I’m not a huge fan of the new pastel colour scheme. Strangely, some areas (eg the pool and changing rooms) seem to be exactly as I remember them and are looking a little the worse for wear. The club lounge now offers a tasty afternoon tea (served to you rather than a buffet) and the selection of canapés in the evening was good (sushi, salads, noodles cooked to order etc). Beer and wine are available but no spirits. I think what’s letting this hotel down at the moment is the service. The general level of English is low for a global city like Shanghai and many of the staff seem to be new and/or haven’t been trained properly. As such the personal touch is lacking. However, some staff are really trying their best. One of the chefs at breakfast opened all of the hot dishes for me and did his best to describe them in English. Good effort! Finally, I hope that Hyatts in China can start to phase out single-use plastic (eg water bottles and toiletries).

Great views, comfy bed, spacious bathroom. The location is close enough to walk to many areas. But apart from the view, it's just another hotel. No pool surprised me in a city that hits high temperatures in Summer. Lobby restaurant had very well prepared food, but was a sterile experience otherwise, like eating in a cafeteria.

I was there for my birthday with my boyfriend and we chose a room with a view of The Bund. The room was nice, clean, with a nice view overall, but only half to the bund. It was ok, although it was important for us because we were there, in Shanghai for a special ocassion. This hotel is impressive, it looks nice, it's modern, and well located, but it's huge. With so many rooms we noticed the staff couldn't keep up with our needs. We only asked for the view, which we paid for, and my boyfriend asked for their assistance to prepare some cake for me as a surprise for when we arrive in the evening. But they forgot. Eventually at 11 pm when we arrived at the hotel my friend went out to find someone to get me some cake, because it wasn't in the room as planned. Anyway, it worked out somehow eventually. I like the comfort of the bed and the room itself. The breakfast though, could really use some improvement. The breakfast room looks dark and crowded, although the hotel itself is very spacious. The food was very good, like most chinese food, but nothing over the top like other hotels of this caliber. Also, the staff was stressed, in general, especially at breakfast. Overall, with some minor hickups , I do recommend this hotel, and I think it's a nice choice for Shanghai.