Hyatt On The Bund, Shanghai

Construction at the foot of the hotel facing the bund. Starts at 7am everyday, I stayed here feeling very tired throughout the trip. Hotel is also stingy, so only gave toothbrush and soap. Need to call to ask for a comb and shaver etc. One of the stingiest hotels I have stayed in. Go elsewhere for better rest and service.

We had two rooms and on had bad smoking smell. Staff helped us change one room but the two rooms ended up different floors. The view is good but the windows are very dirty.

I booked a Bund-view room and informed the hotel a month in advance that we would be celebrating our 15th wedding anniversary. I also requested a nice room for this special occasion, trusting that the Hyatt brand would provide a memorable stay. However, the room we were initially assigned had only a partial side view of the Oriental Pearl Tower, and the Bund view itself was barely visible. This was far from what we expected based on the images shown on the hotel’s website. My wife and I were very disappointed and asked for a room with the proper Bund view. The staff responded politely and showed us two alternative rooms, but neither of them met the expectations of a true Bund-view room. One room faced a construction site, and the other was located on the 11th floor with its skyline blocked by a nearby building. In the end, we had no choice but to stay in the 11th-floor room instead of the original 29th-floor room. It was unfortunate that a stay meant to celebrate our 15th anniversary turned into a disappointing experience. Although the staff was courteous, the overall room assignment did not meet the standard we have come to expect from Hyatt. I sincerely hope the hotel improves its room allocation and communication, especially for guests celebrating special occasions. (Attached photo) This was the view from the room assigned to us—only a partial glimpse of the Oriental Pearl Tower, and almost no Bund view at all, which was not what we expected when booking a Bund-view room.

Overall we have good experience in Hyatt on the bund , breakfast is very good with varieties of Asians and western cuisine My only concern is lack of sitting in the main lounge (main floor checkin area ) Overall , we are pleased with the service Overall staff are ready to help and able to communicate in English better than expected

Rooms were too old and needed some renovations. Changed two rooms but both had one side of bathroom sink clogged/smelled. Shower drain semi clogged and doesn't drain fast enough so be prepared to have your feet soaked in dirty water. Worst of all, front desk did NOT honor the rate I booked online at initially. They tried to convert to local currency then convert back to usd, and it's a completely different number. I said I had to report that as a fraud to credit card company, and had to spend an hour to reason with them on day of checkout. Overall dirty rooms with average service and potentially a random rate against you. Highly recommend against it. If you want the view just book another hotel in the same area.