Hyatt On The Bund, Shanghai

Receptionist Vicky Zuo is a total disaster. If you speak to her, she will respond after 3 sec with despise and only help like 60% of your request. Usual room rate is typically $200+ per night but this person make you feel you are living in a $2 barn.

Stayed one night in this hotel which is close to office. While the hotel was refurbished relatively recently, the lobby had a somewhat funny smell. Service was satisfactory and breakfast had a large selection. However, the hotel room had an usual setting - no desk but with a heavy round marble-like table which is not close to electrical outlets if one has a computer and wants to plug into one; AC outlets are all in the flat pin type and other types of sockets won’t fit; wardrobe is an open one without doors and is inside the bathroom. Rooftop bar was great with an excellent city view though.

Excellent rating for the staff, cleanliness, and the view. Not enough seating at the lobby for guests waiting for a room. The place felt like a bus stop. Line cutting was experienced during both check in and check out.

I find this hotel location to be a bit isolated. The hotel itself is pretty nice and the bell men are very helpful. The problem is i could not find any menus of any hotel restaurants in the room. i could not even find menus online. It took me a while to figure out how to order food. This seems very unfriendly to visitors.

This is by far the worst Hyatt we’ve ever visited. We specifically booked rooms with a view of the Pearl Tower and even paid extra for two rooms instead of one just to ensure the advertised view. However, upon check-in, we discovered that the so-called "view" was nothing more than a tiny, sideways glimpse of the tower—only visible if you crane your neck and squint through the window frame. This was completely different from the photos advertised. When we politely asked to be moved to the rooms we had actually booked, the staff refused. To make matters worse, Hank Fan at the front desk was incredibly rude and unprofessional. Additionally, despite arriving with luggage, no one offered any assistance. Terrible experience overall—misleading advertising, poor service, and zero willingness to resolve issues. We would never recommend this hotel to anyone.