Hyatt On The Bund, Shanghai

We stayed at the hotel for kids’ spring break trip. The view from the hotel is stunning. It sits right at the bund. Mourning jogs along the river have been the highlight of our trip. Walking from the hotel along the bund to Nanjing walking street was convenient. Staff have been super nice and quick to help. The food at the hotel amazed everyone in my family. Great vacation hotel to enjoy what Shanghai has to offer.

Everything was ON PAR and I would def go back. The ONLY negative thing is that my room couldn’t lower the air temperature to at least 20 Celsius. I normally sleep on a colder scale, not freezing, bit a cooler temp than the set room temp of 22. That was too hot for me. But I would DEF go back! Even to their spa!

It’s our first family trip to Shangahi and I Just wanted to give a shout out to concerige Sailor for his excellent service and great recommendations. I wanted a restaurant with superb view , ready made Cheong Sam , 火腿 to buy , arcade locations for my kids , nice Italian restaurant as kids were fed up of Chinese food after a week long in China and he gave spot on superb suggestions. Him and his team provided updates on car arrangements etc.. Rooms were comfy and location was great for the excellent views of the night skyline. Will be back for sure if we visit Shanghai again. Thank you for everything.

My stay at Hyatt on the Bund was very disappointing. The first room had a strong cigarette smell (reserved for nonsmoking room), the hallway had heavy food odors, and the neighbor room was noisy (they kept the door open and seemed having a party). When I reported issues with my room, the front dest staff, Mia Kang was noticeably unhelpful and dismissive. I even said that smell of cigarettes makes me headache, but Mia Kang did not attempt to understand my concerns and even responded with an inappropriate smirk while simply saying the hotel was fully booked. Fortunately another staff member eventually assisted me giving me another room which was slightly better but it was still not properly cleaned (eyelash extensions someone had already used were stuck on the table) Overall, the experience did not meet Hyatt’s standards

Well located on the Bund with beautiful views. Hotel and room styling is modern and very pretty, but the actual finishes themselves are quite tired. Service level was absent aside from housekeeping (who were lovely). Would absolutely stay again if priced well, but not competitive with hotels of higher caliber and service.