Hyatt On The Bund, Shanghai

My stay at the hotel was generally satisfactory. However, upon checkout I accidentally left a white dress shirt in my room. The shirt is quite expensive (around RMB 2,000). I am certain it was left in the room, as I wore it the night before and went directly to the airport after checking out. When I discovered that the shirt was missing from my luggage, I called the hotel several times. Each time, I was told that they would look into it, but I never received any follow-up. This lack of response makes me doubt whether a serious investigation was ever conducted. This unpleasant experience has significantly damaged my impression of the hotel and led me to question the integrity of the housekeeping staff. I also found the perfunctory attitude of the staff who answered my calls very disappointing.

Great view, state of facilities very questionable. Room not very clean, hangers in bathroom broken, booked room not available. Spa situation is desolate. Out of function. broken, peeling wallpapers, broken lockers, awful Bar staff rude and not attentive

The hotel is in a very convenient location, within walking distance of Nanjing Road, The Bund, and many nice places nearby. I would also like to extend a special thank you to Frank Xu and Nick from the F&B team. They were incredibly helpful with my special request, and I truly appreciate their care and professionalism. I would be grateful if you could please pass along my thanks to them.

Worst 5* star hotel I've ever lived in, and I have stayed in many other hotels in Shanghai. I arrived to the first room, and it looked nothing like the layout of the room as advertised online, also, it reeked of smoke. They offered to move me to the second room, but no one came to help with my luggage, given that it was late at night (2am) and it was their mistake. The service and proper training of staff is clearly lacking. The hygiene in the second room was absolutely unacceptable. There were stains in the shower floor, I did not want to go in there to shower. They then offered to move me to the third room, which was better, however, when I came back from a long day, I realised there was no housekeeping services done to my room, despite asking for it multiple times. This hotel lacks polite staff, the cleanliness is bad. The amenities and facilities in the room are old despite being renovated. Overall, very bad experience, and would not recommend to stay here again.

We stayed in a River View room, which had a beautiful view that I truly loved. The location was also perfect for our needs. Unfortunately, the room appeared to have been treated with certain chemicals that caused me to develop allergic contact dermatitis, a delayed immune reaction resulting from direct skin contact with an allergen such as cleaning chemicals, carpet treatments, or solvents. The itching began shortly after I entered the room and subsided soon after I left it. If you experience similar symptoms, it is not due to dry skin caused by the heater. I later had to require prescription medication to treat the reaction. I have notified hotel management and hope that the cleaning chemicals will be changed by the time future guests stay.