Hyatt On The Bund, Shanghai

The Hyatt on the Bund is a perfect place to stay in Shanghai! Highly recommend! Welcomed like we were old friends. View was spectacular

while the foyer and location are great, the reality is that the Hyatt on the buynd is a little threadbare and worn out. While my room was serviceable, the wallpaper was dirty and peeling and the bathroom looked tired. While they have a pool, they wont let you use it unless you have a bathing cap, which for a hotel is just silly. Additionally I had to go down to the concierge and ask for toilet paper which they'd not put in my room. Given what you're expected to pay a night, my honest advice is look elsewhere, the Hyatt is atrocious value for far too much money

Absolutely incredible stay, highly recommend this beautiful hotel. Fay at the check in was so lovely and friendly. Definitely be back for future business trips.

After check-in, we needed to recognise traces of excrements on our toilet seat. This being bad enough, we asked calmly at reception that it should be fixed while we were out for dinner. Nothing was fixed when we came back, instead we found a letter saying it would just be „peeling“. Indeed, there was an additional issue with peeling in the toilet bowl, but the traces were the real issue. The manger on duty, whom I then contacted at reception, denied the existence of the excrement traces until I urged her to come to the room. There she needed to recognise the traces A new room was finally offered, same category, worst view, zero favour from the hotel. Issues can happen, but this way of customer care is just unacceptable.

Had booked a Clubroom with a view of the Huangpu River and Pudong. Spectacular view, especially at night. The room was pleasantly large, and everything was very clean and well-maintained. The downside I found was that there was no proper wardrobe to store your things well during a longer stay. The room safe is located on the floor in the bathroom. If you want to use it, you have to get down on your knees. Had booked the stay through Trip, but wanted to book the transfer from the airport through the hotel. To secure the payment, the hotel sent me a PDF. I would have had to print it out, fill it in by hand, sign it, scan it, and send it back. I did not do that. This is not China 2026, but the Stone Age! Upon arrival at PVG, to my surprise, there was a Hyatt car anyway. I did not use it, but took the car I had booked and paid for through Trip. At check-out, however, they still charged me for the Hyatt car, which I had never booked. It took a few pleasant discussions to cancel the position, which then happened.