Hyatt On The Bund, Shanghai

I booked a Pearl Tower River View Twin room but was instead given a Bund View room. When I questioned reception, I was told the hotel was fully booked and was later offered another room when one became available. Unfortunately, the view was hardly an improvement—yes, I could see the tower, but only if I pressed my face against the window. When a guest books a room with a specific view, it should at least resemble the images and description on your website. Anything less feels misleading. Not the experience I was expecting with my family...

This is a beautiful hotel. The bed and pillows were very comfortable. The view wqs incredible. The bathroom was enormous. There was huge variety at breakfast. A brilliant hotel with friendly staff.

I generally stay at the Grand Hyatt in Pudong where the views and the location are just as nice, but I have been told that the Hyatt on the Bund had renovated rooms and a nice bar. After a 3 day stay at the hotel, I'm prone to say this had been one of worse Hyatt properties (Regency and above) in terms of services I have stayed at. The staff were not very helpful, so if you are just looking for a clean bed to stay in the city at a decent location this might be the place. The internet is terrible, I understand that it is China but I have stayed at other properties in the city (FS, Ritz, Waldorf, etc.,) that have not had this issue; nevertheless the renovated rooms are comfortable. Oh....the bar, plenty of other bars in the city with the same nice view...really not worth the hype as the service is extremely poor; comparable or worst than a local bar off the street.

Receptionist Vicky Zuo is a total disaster. If you speak to her, she will respond after 3 sec with despise and only help like 60% of your request. Usual room rate is typically $200+ per night but this person make you feel you are living in a $2 barn.

Stayed one night in this hotel which is close to office. While the hotel was refurbished relatively recently, the lobby had a somewhat funny smell. Service was satisfactory and breakfast had a large selection. However, the hotel room had an usual setting - no desk but with a heavy round marble-like table which is not close to electrical outlets if one has a computer and wants to plug into one; AC outlets are all in the flat pin type and other types of sockets won’t fit; wardrobe is an open one without doors and is inside the bathroom. Rooftop bar was great with an excellent city view though.