Hyatt On The Bund, Shanghai

We really enjoyed our stay here. The rooms are modern and clean, although I wouldn’t call the hotel ultra-luxury. What really stands out is the view — almost every room has a great view of the Huangpu River and the Bund. You really can’t beat the location. The service was also a highlight, especially Chris Lee, the Hotel Manager. We had an issue with the shower water temperature, and Chris personally came with the engineer to check on it. He followed up with us several times and even stayed past his shift to make sure the issue was eventually fixed. Chris was very attentive and really listened to what we needed. He also sent us a thoughtful gift box of mooncakes as an apology for the inconvenience, which was a very nice touch. We also asked him about the hotel’s sister property, and he was very knowledgeable and gave us a helpful, honest comparison of the pros and cons of each. Overall, we had a great stay. The location and views are hard to beat, and the warm, personal service from Chris really made a difference. We would definitely come back.

Overall, it was a pretty great experience! I received a welcome email a day before arrival asking about my room preference, and I was pleasantly surprised by the amazing view from the room. They also provided a bottle of red wine in the room for my partner and me to celebrate our 6-month anniversary, which was a really nice touch.

Impressive hotel and rooms, clean and well maintained - view was stunning from the room and also the VUE bar. What lets this hotel down unfortunately is that its lots of style but very little substance and practicality. When you 'scratch the surface' the service levels, food and beverage, value for money and sheer practicality of the hotels outlets are severely lacking. 1) Prices for drinks are ridiculously expensive - I understand that you can justify 88 YEN (11 Euro) for a tiny glass of wine in the 24th floor VUE bar because of the, well view! but for normal room service and restaurant prices its stupidly overpriced. 2) There is no lobby bar or general place to just sit with a laptop, cup of coffee and glass of wine. The lobby is like a aircraft hanger - empty soulless and devoid of character. The two Tea houses look like art museums and are scarily overpriced and uncomfortable looking. its more of a 'Look at me drinking expensive tea flavoured water in a grand setting' place rather than where you can relax and kick back. 3) The Concierge - with the exception of 'Cookie' I think her name was are not very helpful and seem more concerned with getting as much money out of hotel guests as possible via overcharging for hotel cars ad doing dodgy deals with taxi companies.... 4) The Restaurants are again extremely overpriced - The Japanese restaurant especially although the food was good. You basically pay for the view... The Aroma restaurant has an extremely limited menu.

I went with my fiancé at the end of our visit to China and we stayed at the Hyatt. The place is a high end hotel with nice amenities like top floor area restaurant and bar with some nice views of the city. It was a short walk to the river walk and lots of downtown sights. Ferries and cargo boats constantly went up and down the river. The room were nice and we had a small refrigerator, double sinks and double shower head including a rain head. We used points but couldn’t get a high floor unless we got two beds but that’s a Hyatt thing I guess. Overall it is elegant and we enjoyed our stay.

Wonderful stay made exceptional by the staff. The club lounge team was warm and attentive without being intrusive, while the front desk handled our check-in, extension, and billing with seamless efficiency. Highly recommended!