The Longemont Shanghai

Title: Eye-opening stay with excellent staff This was my first visit to China, and the whole experience was eye-opening, challenging, and genuinely fascinating all at once. Shanghai itself takes some adjustment, but the hotel made that transition far easier. The staff were superb throughout. If you don’t speak Mandarin, you’ll rely heavily on translation apps, but this is clearly something the team are very used to and they were consistently patient, helpful, and accommodating. By UK high-end standards, the hotel feels a little basic, but it is very clean and well run. The building is extremely tall, which may be an issue for anyone uncomfortable with heights, although lower floors can be requested. The rooms themselves are large, spacious, and comfortable. The restaurants cater well, though Western food is noticeably different from what you’d expect back home still enjoyable, just not the same. Overall, while Shanghai itself can be challenging for a first-time visitor, the hotel was a solid and supportive base, with excellent staff and comfortable accommodation. A very good stay.

My husband and I stayed at this hotel as part of a Gate1 tour of China. This is a large, multi-story hotel which had a gorgeous night time view of the city from our room on one of the upper stories. Our room and bathroom were large and very nicely furnished. Breakfast was a feast with food available from many parts of the world. Staff at breakfast were pleasant and helpful. I did not interact with other staff. Would definitely recommend to other travelers

The Longmont is an upscale hotel, mainly accommodating Chinese guests. Some of the reception staff spoke English, but not all. There were a couple of large conferences for Chinese corporates while I stayed there. The room and facilities were very comfortable and the breakfast buffet provided a good choice. The hotel is large and about 50 storeys high. It is west of the main centre, about half an hour by car to the Bund.

Longemont Hotel is very modern and very tall (53 stories). We were on the 43rd floor with a view to the east. The room was very spacious with a couch and king bed. The bed was hard as the four large pillows. The comforter was very nice. Desk area with dedicated outlets and an overhead light were great. There was a small, stocked refrigerator and an in-room safe. The electric water pot came with fixings for tea. There was plenty of room for our bags to spread open. The shower was great except when you opened the door water came out with you. Bathtub provided if you wished to utilize it. The personnel on the front desk were very helpful but not well versed in English. Breakfast was a fantastic spread with just about any food you might wish to consume.

Issues with the hotel: 1. Menu in room states food served until 11pm, reception says 9pm and refuse you bringing in outside food for “hygiene reasons”, simply told me to order tomorrow?! 2. Take 8,000 off your card on arrival without even telling you, just asked for a card for extras, which is standard, charging several hundred pounds and more than your total stay is not. 3. It’s been 8 days since I stayed and I am due a refund for the difference between the 8,000 taken and the amount of my stay, hotel not replying and no refund given It’s a nice hotel, just let down but staff and process / policies