Mandarin Oriental Pudong Shanghai

The experience here is perfect, what I love most is the light up when I enter the room, and the room service is great, our room server Tina did a great job to keep everything in sort, and she’s very friendly and kind to us when we meet her cleaning our room. The manager Mimosa is also very helpful, always respond very quickly to any request we have.

Great hotel.Thanks Julie for upgrading my room.

I chose to stay at MO instead of another hotel because of the great experiences I have had at other locations with MO. The welcome and check in were great and the room was beautiful, spacious and well appointed. I ordered a club sandwich through the in-room dining in the evening which was delicious and generously portioned. There was a welcome gift of pineapple cake left in the room which I was saving to have after I went out for a walk along the riverside the next morning. Unfortunately, housekeeping visited before I returned and took the gift away - I was so disappointed that I couldn’t enjoy it with a coffee in my room. That day, I decided to try the Riviera Lounge for coffee and cake. However despite taking a menu from the staff, nobody ever returned to take my order and after trying to catch someone’s attention I left after 30 minutes of being ignored and went to the nearby mall for coffee and cake instead. I was going to try the restaurant for dinner but the lounge experience was irritating and so I decided against trying the restaurant in the end. I do recommend booking a Mandarin Room which is very spacious and has a beautiful round bathtub. The room I stayed in had a great view of the riverside skyscrapers and Oriental Pearl Tower which were all lit up at night. Overall a very nice stay despite the Riviera Lounge experience (or lack of). It’s a difficult balance of not being intrusive but also being attentive. Why didn’t I get up and chase around the lounge to find someone to place an order? Well it shouldn’t really be necessary. One final note, a wonderful birthday cake was delivered to my room which made my stay even better. So, if it wasn’t for the lounge, I would say the hotel is faultless.

Great rooms, good service, good value for money

The Spa is the best I have ever been to! Go find Newman!