Park Hyatt Shanghai

Thoughtful, warm service and a genuinely lovely stay. The service was excellent throughout, and what really stood out were the people. The concierge team, Jerry at the front desk, Olivia and the team at 100 Century Avenue, and the staff at the Park Salon all went out of their way to make our stay more enjoyable. We would happily return.

My husband and I stayed at Park Hyatt Shanghai for three nights. There was an incident with the food in the Park Salon right after we checked in, although Miranda (Assistant manager) and Eason ( trainee) from the Park Salon did their best to make things right for us, which we appreciate very much. I only give two stars, because we unexpectedly met the higher management the night before we check out, and this manager made it clear that he was aware of the food incident and he knew exactly who we were, where and when the incident happened, and even where we were sitting for breakfast the day after the incident. I was shocked that despite having been well aware of the incident, the manager did not come to us at once to at least acknowledge the incident, much less attempt to apologize or rectify the situation. I did not want to escalate the situation initially because the Salon staff really tried to make things right for us, but when the higher management told me that he was already aware of what had happened yet made no attempt to acknowledge/correct the mistake himself despite casually letting us know that he had observed us at breakfast for two days in a row already, that extremely upset me. I was shocked and disappointed with the way higher management handled a very serious food concern! We have been loyal to Hyatt for many years and found this behavior very unbecoming for the brand. On a good note, we are very thankful to Lucas and Tommy from the concierge desk for being extremely helpful with all of our transportation needs. We will be contacting management directly as this is not only a customer service issue, but a health and safety issue as well.

Top notch customer service. Hotel staff took care of my every need and made sure the whole experience was worry free which allowed me to concentrate on closing business deals. I appreciate the effort by staff. I will definitely be back as I see this hotel as an asset to my business. kudos. Staff was trustworthy and followed through.

We had a wonderful 7-night stay at Park Hyatt Shanghai, and it exceeded our expectations in every way. What stood out the most was the exceptional hospitality. Every team member made us feel genuinely welcome. A special thank you to William, Flora and Henry from the Concierge for their professionalism and helpful recommendations, Susie at Reception for her warm service, and Meddy, the Sales Director, for ensuring our stay was perfect. We were also delighted with the complimentary room upgrade. My heartfelt appreciation goes to Ms. Gu from Housekeeping. Every day she beautifully cared for our room and left a handwritten note in Chinese. Her thoughtful handwritten note in Chinese truly warmed my heart. It was such a personal and meaningful gesture that I treasured it and even brought it home as a souvenir. It truly reflects the genuine care and attention to detail that Park Hyatt Shanghai is known for. The hotel itself is stunning. The contemporary architecture is elegant, and the panoramic views over the Huangpu River, the Oriental Pearl Tower, and Jin Mao Tower are simply breathtaking. Breakfast on the 91st floor was a highlight every morning, with an excellent selection and one of the most spectacular dining views in Shanghai. Another highlight was the hotel's dining experience. The restaurant, led by its renowned chef Yang, served exceptional cuisine. Every dish was beautifully presented and absolutely delicious. Combined with the spectacular skyline views, dining at Park Hyatt Shanghai was truly a memorable experience. As a travel advisor, I stay at many luxury hotels around the world, and Park Hyatt consistently delivers the exceptional service and refined luxury the brand is renowned for. We thoroughly enjoyed our stay and will confidently recommend Park Hyatt Shanghai to our clients. Thank you to the entire team for making our visit so memorable. We look forward to returning on our next trip to Shanghai.

The hotel has great amenities and has a good location. The higher floor rooms are great and very spacious. The facilities are large breakfast is a high quality buffet