Park Hyatt Shanghai

Disclaimer: I rarely, if ever rank things 5/5. There’s always something to complain about😉 We’ve stayed at 4 hotels in Shanghai this trip (St Regis Jingan, Alila, Edition and PH). Yes, PH’s location kind of sucks - in the middle of the business district and across the river of most attractions. Yes, it hasn’t been renovated in almost a decade and is slowly showing the signs of time. But! It’s still a Park Hyatt - I’ve noticed in China standard even at large international brands might vary. Not here. Here you get the full PH experience. First shock - chief uncle (as I call them) at the concierge spoke such good English he’d put to shame lobby staff at other hotels we visited. Not to mention he’s extremely attentive and goes the extra mile - for example made sure my driver understood where to take make since I don’t speak Chinese. Jerry at the lobby was a delight - perfect English and manners. The whole hotel staff was great. Service was instant - I’m not sure how they were able to deliver all the things we asked for so fast every time. The view - spectacular. Even our cheap “city view” room had one of the best views we got (maybe only behind Alila but there we had a much more expensive room). The room - as I mentioned aging but very gracefully. It was a good room overall with the standard PH bells and whistles. Very reasonably priced compared to other hotels we stayed at. Bar - amazing, very good cocktails, spectacular view and contrary to other hotels like Edition they don’t try to milk the view with an outrageous minimum spend. As mentioned above, the only cons are the location and the fact it hasn’t been renovated for almost a decade.

Amazing place, super nice staff！ Got a south facing room, it was great, but not as spectacular as the west facing ones. Breakfast is also great.

Thoughtful, warm service and a genuinely lovely stay. The service was excellent throughout, and what really stood out were the people. The concierge team, Jerry at the front desk, Olivia and the team at 100 Century Avenue, and the staff at the Park Salon all went out of their way to make our stay more enjoyable. We would happily return.

My husband and I stayed at Park Hyatt Shanghai for three nights. There was an incident with the food in the Park Salon right after we checked in, although Miranda (Assistant manager) and Eason ( trainee) from the Park Salon did their best to make things right for us, which we appreciate very much. I only give two stars, because we unexpectedly met the higher management the night before we check out, and this manager made it clear that he was aware of the food incident and he knew exactly who we were, where and when the incident happened, and even where we were sitting for breakfast the day after the incident. I was shocked that despite having been well aware of the incident, the manager did not come to us at once to at least acknowledge the incident, much less attempt to apologize or rectify the situation. I did not want to escalate the situation initially because the Salon staff really tried to make things right for us, but when the higher management told me that he was already aware of what had happened yet made no attempt to acknowledge/correct the mistake himself despite casually letting us know that he had observed us at breakfast for two days in a row already, that extremely upset me. I was shocked and disappointed with the way higher management handled a very serious food concern! We have been loyal to Hyatt for many years and found this behavior very unbecoming for the brand. On a good note, we are very thankful to Lucas and Tommy from the concierge desk for being extremely helpful with all of our transportation needs. We will be contacting management directly as this is not only a customer service issue, but a health and safety issue as well.

Top notch customer service. Hotel staff took care of my every need and made sure the whole experience was worry free which allowed me to concentrate on closing business deals. I appreciate the effort by staff. I will definitely be back as I see this hotel as an asset to my business. kudos. Staff was trustworthy and followed through.