Park Hyatt Shanghai

Absolutely fantastic service and surprisingly good for families with toddlers, even as a business hotel! The staff members were incredibly kind and accommodating from check-in to check-out. They anticipated our needs with the little ones (extra beds, baby toiletries, milk water) even better than we did as parents. As a business hotel where I usually stay for work trips, Park Hyatt Shanghai exceeded expectations by providing a much smoother experience for our toddlers than another kids' resort we visited during the same trip. Highly recommend! BTW, the around 80th-floor city views were a huge hit with our toddlers! They were fascinated by the view with tiny cars and buildings, the busy ships on the river, and the wonderful day and night views. They started asking for our next stay as soon as we left the airport.

Amazing view from the hotel. Bed is very comfortable. All the ingredients and food are very good quality for Breakfast. All Hyatt Park staff from check in time to check out time were very kind, professional and very attentive to any of our questions

One of the worst experience i have had traveling. After long trip from the US ai arrived Sunday at 500 PM only to find out there is no hot water to shower as they had planes maintenance (On Sunday!!!) the next day there was no water at all in the room. No notice from the hotel of any sort. Then the elevators were not working (mind you the rooms at this hotel are Located in floor 84-91). Half the staff does not speak English

My first stay at Park Hyatt was more than 15 years ago as I often traveled to Shanghai for work. I cane back to visit this Dec after 7 long years, and the hotel remains as perfect as I remembered. Besides the amazing view, I enjoyed the exclusiveness of the hotel and its rooms. The rooms are simply perfect; from its design, condition, layout, quality to its cleanness- remain top notch! The only “complain” I have would be the big dining table that’s placed in some of the rooms. It’s so not necessary but I am sure internally they are aware of the complains. Otherwise, it’s a hotel I’d highly recommend to people who travel to Shanghai either for work or for leisure. Last but not least, bravo to the Park Hyatt Shanghai management, maintenance and the clean crew for keeping the place impeccable!

Overall the hotel is nice, every staff are pretty friendly and I took one pts off cuz the hotel equips overall still have some kind of imperfection (already opened nearly 20 years so there are some equips are behind than others new hotels) but still a nice option