Park Hyatt Shanghai

A superb hotel in the heart of Shanghai Business District. Very comfortable room for a well-deserved rest among a busy schedule, ensuring you waking up fresh and ready. Breakfast at 100 Century is a delicious spread every morning to fill up your energy for the day. Definitely one of my favourite hotel in Asia.

Park Hyatt Shanghai is one of my favorite luxury hotels. Every stay brings me a sense of inner peace. Its design perfectly embodies the 'less is more' philosophy. Not to mention the breathtaking city views and the truly exceptional restaurants. I make it a point to stay there regularly, and it's always wonderful. Highly recommended!

This is my third stay in just the past year. Each for a week at a time so I think I've got a pretty good feel for the hotel. The standout feature of the hotel is the sky-high view, which is of course stunning. But that's not the only reason I give the hotel high marks. Hard and soft products are both outstanding. Room - The standard rooms are spacious with plenty of room to stretch out with lots of storage options. A slight criticism could be that the furnishings are spartan and while it might be time for a refresh, everything is in very good condition and well maintained. The view and the windows are spectacular regardless of which direction you get. Bed, sheets, and pillows are excellent. Bathroom - A separate section b/c the bathrooms are amazing. Separate room for the Japanese bidet/ toilet. The shower/ tub wet area is bigger than most bathrooms. And the water pressure from the rain bath is so good this is probably my favorite shower in the world. Pool/ Gym - The pool and surrounding lounge area are one of my favorite areas to relax in the hotel. When I've arrived early and my room isn't ready, I just head for these loungers and sleep. Like the rest of the hotel, the view from the pool is stunning. The locker room area has a dry sauna and a few showers and some lockers. Nothing special but adequate for what it needs to be. The gym is medium size. Nothing spectacular but good enough with all modern Technogym equipment. Spa - It's not really a full on spa so much as a few treatment rooms on the same floor as the gym and the locker room. The treatments I tried were well done but this isn't a full on spa experience like some of the other 5 star hotels in the area. More an afterthought. Public spaces - the lobby bar is an excellent space taking advantage of the same views. Breakfast - Excellent spread as you'd expect of Asian, 5 star hotels. Multiple stations with both western and asian dishes. XLB, Pot Stickers, Wanton soup, Congee, Soy Milk, etc. Lots and lots of excellent fresh fruit. Western included hash browns, sausages and bacon, mushrooms, bread table, cold cuts. Service - Friendly and responsive. Exactly how I like it. Starting from when you arrive with the bellhop. Door open and helps with the luggage. Friendly smile from the front desk as they check you in. Even the security guard at the elevator jumps to push the elevator call buttons for you. Needed housekeeping to deliver some additional items and that happened quickly. Room service reception was helpful and delivery people were great. I had to email the front desk some changes to my stay and they responded immediately and took care of everything. My personal favorite was a few of the chefs at breakfast that were super friendly and got to know my orders so were ready for me as I walked up to get what I wanted. As an aside - on trips in prior years post Covid (2023), the hotel seemed to have a few service glitches. Not a surprise as I think everyone was running short staffed or missing staff. Language seemed a particular challenge. Over the past 12 months, I've seen an improvement with each visit. I think some of the complaints during that time period were legitimate. Reduced breakfast offerings and language limited/ less capable service levels. From what I can tell, management has been working hard to rectify those minor quibbles and have been proactive and responsive in improving the standard. Globalist - I've been upgraded from the base room to a better room with a view each time. I used a suite upgrade for my most recent trip and was able to confirm the standard Park Suite which was an outstanding room. Standard suites are unfortunately, extremely limited at this hotel so those are tough.

I used to visit the hotel regularly around 10 years ago. It has certainly aged in the last few years, and I feel the hotel needs to rely more and more on its service to maintain its reputation. Sadly, I found the service to be inconsistent. Front Desk was particularly rushed and unpolished, while some breakfast servers also seemed unbothered to the guests needs. Concierge team and housekeeping were mostly very good. The room itself still looks very modern and comfortable, though I feel the problems with outside noise from dilating structural materials seems to have gotten worse with time. Overall, still a decent property, though no longer one of the best in Shanghai.

As a Globalist member of the Park Hyatt family, I have enjoyed stays at various Park Hyatt properties around the world. However, my recent experience at Shanghai Park Hyatt truly reaffirmed the brand’s commitment to exceptional service, largely thanks to the outstanding contributions of Front Desk Manager Kelin Bai. From the moment I arrived, Kelin welcomed me with a warmth and professionalism that set the tone for an exceptional stay. His attention to detail was evident in every aspect of the check-in process—from the prompt and efficient handling of registration formalities to his genuine inquiry into my personal preferences and needs. He not only ensured that all my requests were met but did so with an ease and grace that exceeded my expectations. Kelin’s comprehensive understanding of Globalist privileges and dedication to personalized service made me feel uniquely valued. His innate ability to merge the efficiencies of a world-class hotel brand with the personal touch of a boutique service provider truly distinguishes him as a standout professional within the team. His genuine concern and tailored solutions transformed my visit, making each interaction memorable and reinforcing my loyalty to the Hyatt brand. It is the exceptional individuals like Kelin Bai who elevate the guest experience at Shanghai Park Hyatt, ensuring that every stay feels like a home away from home. I look forward to many more visits in the future, confident that I will be warmly welcomed and well cared for by such dedicated professionals