The Portman Ritz-Carlton, Shanghai

Perfectly situated in the city centre, the Portman Ritz-Carlton offers both convenience and exceptional service. The staff were consistently warm and attentive, and the room attendants kept everything immaculate with charming personal details. I’ll certainly choose the Portman Ritz-Carlton again on my next trip to Shanghai.

Our stay at The Ritz-Carlton was wonderful as always, and the experience truly exceeded expectations. A special thanks to Yoki from the Executive Lounge — she was very professional, attentive, and reliable in coordinating all our arrangements. With her support, everything throughout our stay was seamless and perfectly managed. We are especially grateful for the outstanding Executive Lounge experience she made possible.

Best stay at a hotel in years. Stayed for a week-long business trip, wished it could have been longer. From check in to check out, the stay was everything you expect from a luxury hotel and experience. Attentive staff that learned your name and habits within a couple of days, a wide variety of choices of food and beverages in the lounge, and just all around well being. Slept like a baby, and enjoyed every minute at the hotel. You will too.

October 2025 Update Given our prior great stay, we, of course, came back twice again, and everything is wonderful. Even the laundry service was excellent. Some of the same great staff members are here, as well as some new ones. Thank you to Tarik, Bas, Aileen, Lisa, Yoki, Kevin, Stanislav, Joy (housekeeping), and others, as I did not get everyone's names. ------ A really great stay.  The staff treated us very well.   Excellent treatment by the wonderful Club staff.  Although I am sure I am missing a few names, I remember great, personalized service in the Club from Aileen, Vincent, Matthew, Autumn, Lian, Tina and Ruby. If staying at this Ritz-Carlton (or most Ritz-Carltons for that matter), I recommend getting Club access. It may cost more, but the amenities and benefits are often worth it, as it is here. The Club has a lovely decor, five food presentations a day and soft drinks 24 hours per day.   Great luncheon buffet at Porter's and the staff is great.  Phil did a an excellent job of ensuring that a lunch that we organized went well (and that I got the meringues that I wanted!). Erica in housekeeping helped us with housekeeping needs.  Michael at the Bell Desk helped us when needed.   Cindy did a great job making sure everything was setup for our arrival and when we were there. And, of course, great supervision of the hotel by Jeff, who as did others at the hotel, treated us very warmly.   The hotel is very convenient to so many things in Shanghai, as it is right on West Nanjing Road, including great shopping.

This is my third visit to Shanghai. This time I'm going to Suzhou to do business. I'm very grateful to David Pu, the duty manager, for the arrangement and for coordinating the driver pick-up and lunch for us. Make sure we can go to Suzhou on time. Although there were some incidents, it was generally very good.