The Portman Ritz-Carlton, Shanghai

Shout out to the employee Estelle. I have late flight today and she arranged a 4pm late check out for me, which helped me a lot! She also provided me so many fruits cuz I can’t get the points for my booking(even it’s not something she has to do), really appreciate!! I’ll definitely be back for my next trip here

Daisy and all the staff members are so sweet. It's always a pleasure to come here. It's really safe place, and I enjoyed each moments here. I really appreciate the fragrance in the hall, really fresh. I prefer to stay here than going back to Paris in France

The stay was as always very pleasant and excellent. I would like to thank the desk in the executive lounge on the 43rd floor, especially Lisa for her outstanding service and support, she walked the extra mile for service. Thank you Lisa and we will continue to use your hotel.

I’ve taste three types of drinks this time. The first one is called Sangria. I’m not a fan of wine, but it tastes really gooooood!!! The other is a special made by Eric, it’s really AMAZING cause it tastes like vanilla ice cream cake🍰 ! Last one is a classical highball which is nice as usual. These are the BEST cocktails I’ve ever had in Shanghai. Really appreciate this journey 🥰🥰

I stayed in many hotels in China, even 5 stars, but service is not always good and staff usually don’t speak English well. This hotel is different. From first moment we arrived, I felt really welcome. Staff is professional, helpful, and speak good English, which is rare in China. Big thank you to Stanislav, the guest relations manager. He was super kind and helped us with everything, always with smile and attention. Also, our little girl got so much attention from the team — she was very happy! They even gave her a small souvenir toy, and she still plays with it, really loves it. Room was clean and comfortable, hotel looks beautiful, and they really care about small details. You can feel they want you to enjoy your stay. Honestly, the best hotel experiences we had in China (one of the best worldwide, especially for such an adequate price). We will definitely come back again.