The Portman Ritz-Carlton, Shanghai

It is located in a super convenient area, and can reach out many spots. The staff are so nice and helpful and appreciate Mira who helped check in and provided a nice room. When leaving the hotel also thanks for the porter Jeffery’s help and lovely conversation on introducing the surroundings. The room is spacious but it is really old and many facilities are not user friendly. Except this concerns, I truly enjoy the staying here. Would like to visit this hotel again.

I had a wonderful stay at this hotel. From the moment I arrived, everything was smooth and well-organized. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. What truly stood out was the room service. A special thanks to Lina, who provided exceptional service throughout my stay. She was professional, and attentive to every detail, ensuring that everything was just right. Her warm attitude really made the experience more personal and enjoyable. Overall, I highly recommend this hotel for both its comfort and excellent service. I would definitely stay here again.

We would like to express our gratitude to Lange Ritz - Carlton for excellent service, attentiveness and responsiveness. Especially club supervisor Ruby Xu.

Prior to staying here I had some acquaintances reach out to the hotel and one of them told me to expect a response from the hotel in 24-48 hours. But it is definitely not surprising that for a Ritz Carlton, they only followed up 96 hours later, only after we had to send a reminder email to the hotel. If we did not send the follow-up mail, they would probably have forgotten all about us. My response to the hotel, detailing my disappointment was met with a perfunctory, "Thank you for your detailed email and glad to know we are now connected." There was zero attempt to address the concerns raised in the email. Readers can draw their own conclusions about whether they want to stay in this hotel.

I really appreciate Miss Yano’s excellent service. I had to print some documents urgently and with her professional help, I could get my documents quickly. The environment at the hotel is also very pleasant. Great experience!