The Portman Ritz-Carlton, Shanghai

October 2025 Update Given our prior great stay, we, of course, came back twice again, and everything is wonderful. Even the laundry service was excellent. Some of the same great staff members are here, as well as some new ones. Thank you to Tarik, Bas, Aileen, Lisa, Yoki, Kevin, Stanislav, Joy (housekeeping), and others, as I did not get everyone's names. ------ A really great stay.  The staff treated us very well.   Excellent treatment by the wonderful Club staff.  Although I am sure I am missing a few names, I remember great, personalized service in the Club from Aileen, Vincent, Matthew, Autumn, Lian, Tina and Ruby. If staying at this Ritz-Carlton (or most Ritz-Carltons for that matter), I recommend getting Club access. It may cost more, but the amenities and benefits are often worth it, as it is here. The Club has a lovely decor, five food presentations a day and soft drinks 24 hours per day.   Great luncheon buffet at Porter's and the staff is great.  Phil did a an excellent job of ensuring that a lunch that we organized went well (and that I got the meringues that I wanted!). Erica in housekeeping helped us with housekeeping needs.  Michael at the Bell Desk helped us when needed.   Cindy did a great job making sure everything was setup for our arrival and when we were there. And, of course, great supervision of the hotel by Jeff, who as did others at the hotel, treated us very warmly.   The hotel is very convenient to so many things in Shanghai, as it is right on West Nanjing Road, including great shopping.

When you say the Name Ritz Carlton you think Luxury, classy and elegance! I am sorry but this location in Shanghai does not have any of this! If you blind folded me and took off the blind fold in my suite I’d think I was in a Four Points Sheraton. This location is old, my bed was hard, the smell in the room was like mold and it made me sneeze all the time. The breakfast here was so so again nothing that made you saw wow!! If you are looking for very nice property I’d recommend the St. Regis on the bund… it’s a way classier, elegant and luxurious property!! Sorry just keeping it real!

William provided exceptional customer service, helping me find a restaurant and book a bullet train. The property is a classic luxury, and I will definitely stay here again!

Ruby from the Club Lounge embodies all the charm of this wonderful hotel. Thank you very much for your great support, Ruby!

Our stay at The Portman Ritz-Carlton in Shanghai was exceptional. We are especially grateful to Lily Zhang for her wonderful room arrangements that greatly enhanced our experience. She was consistently attentive and provided assistance whenever required. Without a doubt, we will choose this hotel again on future visits to Shanghai.