The Portman Ritz-Carlton, Shanghai

The location is really convenient, their staff is really welcoming. We ran into Lily in the hallway and she was super helpful with the custom made keycards! They turned out to be super cute and made our trip so much more memorable. Thank you so much Lily!

I would like to thank several people for making my stay here memorable. The Lounge staff are amazing there’s Kevin, Lisa, Matthew, CiCi, Celine, Sylvia, Yoki, Yulia. My go to ladies that are always helpful are Tina, Ruby and the manager Aileen without their help my stay would not be as nice so thank you.

The service was excellent. Everyone greeted me warmly, especially Yuki from the Guest Recognition Department. Every time I came back in the evening, I would chat with her for a while. She also brought me fruits, making me feel at home. Thank you so much!

I had an amazing stay at this hotel! The room was spotlessly clean and well-maintained, with a plush bed that ensured a restful night’s sleep. The staff Michael helps a lot, staff overall incredibly friendly and attentive, offering excellent service from check-in to check-out. The breakfast buffet impressed me with its wide variety of both Western and Chinese dishes. Plus, the hotel’s central location made getting around a breeze. Great value for money—I’d highly recommend it for business trips or vacations!

I recently stayed at the Portman Ritz-Carlton Shanghai and was truly impressed by the attentive and thoughtful service throughout my visit. The Club Lounge team deserves special recognition for their warm hospitality. Eileen, in particular, stood out with her exceptional professionalism and genuine care, making each visit to the lounge a pleasure. I also want to compliment Kevin for crafting outstanding cocktails during my stay — a real highlight of the evening.