The Portman Ritz-Carlton, Shanghai

The hotel impresses with its elegant lobby and well-maintained wellness facilities—particularly the swimming pool and sauna, which are both stunning and meticulously cared for. These elements contribute to a luxurious atmosphere and set high expectations for the rest of the stay. However, several aspects fell short of that initial promise. While I didn’t expect a suite upgrade, I was disappointed not to be assigned a Skyline View room, and the absence of turn-down service was noticeable. These small touches matter, especially under the Marriott Stars programme, which is designed to enhance the guest experience. Breakfast on the day of check-out at Portman restaurant was unfortunately marred by repeated questioning from staff regarding the takeaway entitlement. Although the programme includes two breakfast sets, the persistent inquiries—both at the entrance and during the meal—created an uncomfortable atmosphere that made the experience feel rushed and far less enjoyable than it should have been. The $100 credit, while a welcome inclusion, was surprisingly limited in scope. It could only be used at two dining venues with restricted menu options. On a more positive note, the staff were genuinely kind and attentive. Overall, while the stay had its drawbacks, the combination of excellent facilities and warm service makes it a reasonably worthwhile experience. With clearer communication and more consistent execution of programme benefits, the hotel could truly deliver on its premium promise.

From check in to check out, the staff were super super friendly. Breakfast is good. Could do with a few more vegetarian options. The room is spacious. Bathroom is also spacious and has diptique amenities. I personally didn’t like the fragrance of these amenities. I wish they could have a choice of another fragrance and could be replaced during my stay. There are good shopping options nearby. Shanghai metro line 2 is also a 7-8 minute walk away. There are a number of restaurants within the area which is very convenient.

My recent stay at The Portman Ritz-Carlton, Shanghai was truly enjoyable. Although the hotel has been open for some years, it remains exceptionally well-maintained, and the level of service continues to reflect the brand’s consistently high standards — truly impressive. I would especially like to thank Lily Zhang from the Guest Recognition team. From assisting me during the wait for check-in, to customizing my room key, and thoughtfully checking in on my room preferences, her attention to detail and warm care made me feel genuinely welcomed. I truly appreciated it and look forward to returning in the future.

We went to the terrace and it was wonderful. Great view and Amika was wonderful in serving us. Even though we had WeChat payment issues.

The location is really convenient, their staff is really welcoming. We ran into Lily in the hallway and she was super helpful with the custom made keycards! They turned out to be super cute and made our trip so much more memorable. Thank you so much Lily!