The Portman Ritz-Carlton, Shanghai

The hotel may not be brand new, but you can tell they’ve put real effort into keeping things fresh and comfortable. The renovations and updates are thoughtful, and overall, the place still feels well-maintained. What really made the stay memorable, though, was the service. I have to give a special shoutout to Yoki at the Club Lounge—she was fantastic. Always cheerful, always helpful, and her sweet smile. She handled everything quickly and smoothly, and her warm, enthusiastic attitude made a big difference. Yoki truly went above and beyond, and I think she deserves special recognition. Also, the location is super convenient—easy access to everything I needed. Btw its not AI, it cause so many trouble that TripAdvisor always block comments. I advise tripadvisor dont waste our time on this.

Great experience stay at center of the city, Yoki at executive lounge provide excellent service to us and makes my day better.

Anika was a fantastic team member, she helped with drinks and making connections with locals. An amazing experience. And Daria was really good with drinks and hospitality. A great place with great people.

Me and my friends had a really nice and unforgettable night at both terrace and lounge bar at The Portman Ritz-Carlton last Saturday. Thanks to Scofield Zhang from Sales Marketing's arrangement, and all food and drinks were super nice and tasty. Definitely will come back again with families.

We received nothing but top notch service from the team at Portman Ritz Carlton Shanghai, and that made for a very comfortable stay for our family of 4, including 2 littles aged 2 and 5 respectively. From the time we booked the hotel reservation, the reservation team (Bessie! the best!) was amazing with accommodating our requests for cribs and rollaway bed and making sure we chose a room that enough space for 4 people. The Guest Recognition team - Judy, Raina, Yuki, Rachel etc, who made sure that our kids had a wonderful time at the Kids Club, and even within our hotel room. We purchased the Ritz Kids package and have zero regrets because of all the extra amenities for the kids that really made their vacation. My daughter loved playing with them and doing activities with them so much every afternoon whilst her little brother napped :) The concierge team (John and Nick) was so helpful with our restaurant bookings, and helping check if the places we wanted to go to had high chairs, accepted kids etc. Housekeeping noticed that we were going through bottled water very quickly (it was a hot hot September in Shanghai!) and put a large supply in our room without us even asking. Thoughtful little gestures like that really made our stay so memorable. There were other members of the Portman Ritz team that were equally thoughtful and helpful as well, and whilst I didn't get their names, we recognise the amount of effort and training that took place for the service to be this good. Worth every penny :) I will say the hardware is a bit old in the hotel but the beds and pillows were comfy and the room was well appointed. Thank you Portman Ritz Carlton Shanghai team! We will be back for sure! Cheers, Claire