The Portman Ritz-Carlton, Shanghai

I really appreciate Miss Yano’s excellent service. I had to print some documents urgently and with her professional help, I could get my documents quickly. The environment at the hotel is also very pleasant. Great experience!

This was our first visit to shanghai. As a couple we chose to stay here because of the good reviews. We were not disappointed at all. From the warm, welcome greeting at arrival to the sad farewell 8 days later everything was perfect. It was our 30th wedding anniversary and we were upgraded to a double skyline suite on the 40th floor. The views were stunning, the bed absolutely massive and the space in the room was huge. Large enough to fit in more beds. Bathroom amenities were from Diptyque and the bathroom was always fully stocked with amenities such as Soap, cotton buds, pads,shower caps, toothbrushes, combs( bamboo) and even toothpaste. A huge thank you to Lisa our housekeeper who kept the room spotless and full each and every day. She was kind, courteous and always had a friendly smile. We communicated by phone translator and it worked fine. On our last day she presented me with a bouquet of handmade felt flowers. It was a beautiful touch. We were often spoilt in this hotel. Guest relations Sophia had a display of wine, cake, cards, balloons and pink roses waiting for us on arrival. The pink roses were replaced with red roses two days later. Two days on, we were gifted a wonderful cheese board which was scrumptious! Thank you so much Sophia and team for making us feel very special. John was our concierge. The most friendliest, helpful and kind person. He would help us order food in several nights( the app was in chinese). We really looked forward to seeing him at the hotel each day. He is an asset to the hotel! Thanks to Niko too. Breakfast at the hotel was plenty and delicious. I could try all the different chinese cuisine here. Cereals, fruit, waffles, pancakes, eggs even ice cream were available each morning. Overall our stay was perfect. Once we worked out how to use alipay and wechat we were fine. Will definitely return back soon. Thank you Portman Ritz-Carlton!

Very comfortable stay at the Portman Ritz - staff very very attentive and always avaliable. Special mention for the concierge and front desk staff serene, Corinna, Richard and John. They went the extra mile to make our stay very comfortable- with Serena even reaching out daily via WeChat to ask if they could extend assistance. Ricahrd and John helped us so much with our ever important Taoboa deliveries and recommendations of where to shop eat and massage. It was also such a treat to have met Marry most mornings when we went down for breakfast- Great service - non intrusive and she was so amused about my concoction of lemon infused water and red tea. Look forward to returning.

It was truly a pleasure staying at The Portman Ritz-Carlton Shanghai. From the moment we arrived, the experience was exceptional, the limo service and thoughtful welcome refreshments immediately made us feel pampered and at ease. We especially loved the Club access experience. From a seamless check-in to dining at the Club Lounge, every detail was carefully curated. The local-themed amenities and the thoughtful turndown service, including placing a floor mat with slippers for us, were such lovely touches. My daughter absolutely adored the Ritz Kids amenities and the hand-folded puppy, it truly made her stay extra special. The housekeeping team also went above and beyond; they were incredibly observant and even provided a bookmark for my husband’s book, which we deeply appreciated. We also enjoyed the wonderful atmosphere at the Ritz Lounge, elegant yet welcoming. A heartfelt thank you to the amazing team who took such great care of us- Kimmie, Sophia, Fanny, Eelim, and Ali from the Club Lounge. You all made our first trip to Shanghai truly memorable.

Just back from a 3-day stay at the PRC. Whilst there is nothing majorly wrong with this hotel, it’s one I would not recommend or return to. It’s a business hotel, not one made for leisure travellers, and there is no getting away from this. As such, this has impact on a number of different things. Also, it’s an old hotel, and it shows, from the rooms, with really old window frames that let draft in, to the common areas, the carpets, the indoor pool, etc. I guess it is mainted as well as they can, but it doesn’t scream luxury, nor style and had no wow factor at all. The hotel is as busy as a train station with lots and lots of business clients coming and going, it has no real lobby area, probably 10 seats scattered across the ground floor (no where to sit after checking out, other than for a few seats), the entrance is small, shops inside the hotel on either side of the corridor mean it feels like a small mall, not a hotel, and the space they take is taken away from the space hotel guests could use. There is a small checking in counter, with a concierge next to it, and clearly they have no space to store luggage at the back, so the checking in area is filled with luggage left around from guests awaiting to check in and those who have already checked out. The breakfast room is quite big, if with very low ceiling, so it feels cramped, but it’s ok, not great, just ok. Choice at breakfast is good, excpet for more traditional fare like cheese and cold cuts (selection is small and not very high quality). Everything else is quite good, especially the pastry section. Breakfast is a busy affair, frantically busy in fact with business people rushing around, so again it doesn’t feel relaxing nor luxury in the slightest. We tried a buffet lunch which was really below par for such an establishment: not much choice (especially Western food) and often low average in terms of quality. Nothing was great or exceptional. The room itself was ok, feeling old, but clean, I’d say comparable to a 4 star hotel in Asia, so again nothing to remember there. We tried the pool, which is genuinely old, with old loungers and the water claimed to be 29C was actually rather cold, so on a day when in Shanghai was 10C we chose not to go in. We booked through Private Upgrades (which were great), but while the hotel agreed to a late check out, they failed to remind us about the US Dollar credit the room came with, then when we use the credit, they ignored it at check out and I was charged for a lunch we had, which should have been covered by the room credit. We had a late flight and were tired, so we wnated to spend longer sat relaxing at the hotel before heading to the airport for a 2.30 am flight, but we only found 2 seats near the door given there is no common space at all at the hotel. It was cold and drafty near the door so we ended up going to the airport 5 hours early, amd stayed at a lounge there. I will not return to this hotel. A city like Shanghai has such an incredible choice of modern hotels to choose from, often even cheaper, so it’s not a hotelwe would recommend.