Pudong Shangri-La Shanghai

The Horizon club has a great breakfast and wonderful evening happy hour with fantastic food. I’ve been coming here for about 8 years and always look forward to their service and hospitality. Dabie does a great job with the breakfast service and is super nice!

Very elegant hotel near much shopping and tourist areas!

Grand Tower Horizon Club is an ideal choice for both business and leisure. It offers a comfortable, enjoyable stay with excellent facilities, making it a special place to hold meetings while relaxing in style.

I had a wonderful stay at the Shangri La in Shanghai in Pudong. The location was great - we were close to a lot of attractions like the Shanghai Tower and bus tours. The staff at the Horizon Club Lounge was great. They were really attentive and provided warm, lovely service. A particular shout out to Dabie for her friendliness and lovely assistance. She was not just helpful, but made me feel at home when having meals.

I stayed one night at the Pudong Shangri-La, Shanghai (28–29 August 2026), using a points redemption made against a room rate of approximately RMB 1,300 per night. Given the positioning of the brand, I had expected a fairly consistent experience; in practice, the stay fell short in several respects, which I would like to share for the benefit of other travellers. Service No turndown service was provided that evening. In the guest floors and public areas, staff generally did not offer the sort of proactive greeting one would typically associate with a hotel of this category, and in one interaction I observed conduct that appeared to include an eye-roll. On the whole, the level of service I encountered did not feel aligned with what the Shangri-La brand is usually understood to represent. Safety – the point I found most concerning When I inserted a plug into the bedside power socket, a clearly visible blue electrical arc was emitted at the moment of contact. This goes beyond the ordinary wear-and-tear one might reasonably accept in an older room: an event of this kind carries a genuine risk of electric shock, damage to guest equipment and, in the worst case, fire. For a room actively being sold to guests, this raised legitimate questions in my mind about the frequency and thoroughness of the hotel's in-room safety checks. Cleanliness There was visible dust accumulation in the room, and basic surfaces such as mirrors had not been properly cleaned. The most striking issue was the in-room coffee machine, which dispensed an unidentified brown liquid of unclear origin that I did not feel comfortable using. Ageing fixtures are understandable; hygiene shortcomings of this nature are more difficult to overlook. Value Even taking into account that the stay was settled through points, the effective value of the redemption sat at around RMB 1,300 per night. Measured against the standard of service, safety and cleanliness one would ordinarily expect at that price point, the experience did not, in my view, match the value exchanged. In this segment in Pudong, and even with a modest adjustment in budget, there are a number of alternative properties that, based on general reputation, tend to deliver a more consistent experience; travellers may wish to consider those options before defaulting to this hotel. A note on the scope of this review Everything above reflects my personal, first-hand experience during this specific stay. The conduct of individual staff members should not be taken as representative of the broader team, and impressions of service are inevitably subjective; my comments should therefore not be read as an objective assessment of the hotel's overall service standard. Similarly, the observations regarding room condition and hygiene relate only to the specific room I occupied that night and should not be assumed to apply to other rooms in the property. That said, based on this particular experience, I would not personally choose to stay at the Pudong Shangri-La again. Suggested rating: 2/5 – Poor. The score reflects the location and the underlying quality of the building itself; considered purely on the merits of this one stay, a lower rating would also have been reasonable.