Pudong Shangri-La Shanghai

Brilliant service and that welcome Feeling That Only Shangrila can give you. From Ken the duty manager and Jenny and Lavenna to wendy and kenny from malaysia in the horizon lounge along with Tina and coco sun and one more lady whose name i Forget. They were par excellent . This is one group of hotels which i highly recommend to all my friends and associates and many have become good circle members as well thereafter . Ken and team were so thoughtful to even arrange a birthday cake for us as we were celebrating my friends birthday . A BIG THANK YOU FOR EVERYTHING, C U SOON :)

An exceptional hotel with great staff and service. My room view was breathtaking. Location is also very ideal.

Beautiful Hotel, great location, impressive quality service, especially hotel Managers Jimmy Chen and Mr. Lin are the most helpful Hospitality professionals.

I checked in yesterday and found that the river view room at Grand Building is not as advertised in the picture shown in Expedia where I booked my room. There is a big block of an old Shangri la building right in front of our big glass window. We are at room 2059. We can't see full view of the bund, only 60% of the bund view . We are looking in to guest room at old building. I could see guest activities in the room. So at night , I can't on the light if I want privacy and the have curtain open . But picture in Expedia shows full view. Looks like only after 27 floor you get a full view since is above the old building. But the river view rooms are assigned from 20 floor onwards. So don't book here for bund view , waste of money with full of disappointment. Even indoor swimming pool is shared with swimming training club. The pool has 5 lap swimmers and I did not have space to do my lap swim since the pool was not big in the first place . So disappointed, had high hope. Chose this over Grand Hyatt. Checking out today.

This was my second stay at Pudong Shangri-La, and once again it was a memorable experience. As with my previous stay in 2024, I was fortunate to have a room with a stunning view of the Bund. The day and night views of Shanghai's skyline are simply spectacular and one of the highlights of staying at this hotel. This time, I also had access to the Horizon Lounge, which added another level to the experience. Although I spent most evenings out exploring Shanghai and didn't get the chance to enjoy the evening drinks service, I thoroughly enjoyed breakfast in the lounge each morning. The selection was excellent, with a wide variety of both Asian and Western options, and the atmosphere was calm and relaxing. The service throughout the hotel was outstanding. The housekeeping team did a fantastic job, and I believe I may even have had the same housekeeper who looked after my room during my 2024 stay. The room was always impeccably maintained, and her attention to detail was greatly appreciated. The ladies in the Horizon Lounge were exceptional warm, welcoming, attentive, and genuinely friendly. They made every visit a pleasure. I was also very impressed with the Concierge team. They were always available to help, whether arranging taxis, recommending restaurants, assisting with my trip to Suzhou, or ensuring packages delivered to the hotel were promptly sent to my room. I also noticed that more staff members were able to communicate confidently in English compared with my previous visit, which made everything even easier. What stands out most about Pudong Shangri-La is the consistency of its service. Returning guests are made to feel genuinely welcome, and the staff's professionalism and hospitality are a real credit to the hotel. I look forward to returning on my next visit to Shanghai.