Pudong Shangri-La Shanghai

Shangri-La's hotel, which always touches me, deserves recommendations from any location. Their service is touching.

The location of the hotel is good close proximity to Shanghai tower, Breakfast provided is very good, Room was comfortable and had a fabulous view of the river and city. Worth choosing a Club Access room. Disliked · The issue I have, is one I find in all non English speaking countries, hotels want international travelers but they continually fall down when employing staff for front of house positions who have little or poor English understanding. In the case of Shangri-La most staff I interacted with had no English understanding and I found myself having to walk around and find an employee who understood english. Aside from this I would stay again

Had a great experience there as always. Rooms were clean and Kenny, Rachel, Frost, Wendy, Niall, James, Angel, Rylie, Rael, Anna, Scarlett, Tina and Joy at the horizon lounge took care of myself and my team. Would definitely recommend staying there.

Stayed for a week in a Pearl Bund View Suite - Exceptional room, panoramic views of the bund, spacious and spotlessly clean. The location was perfect, close to everything, walking distance to river and restaurants. Lovely, positive, helpful staff, flawless service. Frequent traveller and this trip rated with the best I've ever had. I have been to China many years ago, but this was my first visit to Shanghai, beautiful city, definitley recommend a visit, one of the best trips I've had. I felt safe and welcome at all times. Zero hesitation in recommending Shanghai for a visit with family and especially this hotel.

It was our very first stay at the Pudong Shangri-La Shanghai Hotel. Am glad that I opted to stay in this hotel to celebrate my Wife's birthday (Sept 20) as well as my Brother-In-Law's belated birthday (Sept 6). We landed in Shanghai (our last stop) after a 20-day tour of China and was happy to have a memorable as well as comfortable stay in this hotel to celebrate a special occasion. It was truly an enchanting and a stay to cherish the sweet memories of this impressive hotel. The location was very central and well connected to the Malls (IFC) and having an excellent view of the skyline buildings (Shanghai Tower, Shanghai World Financial Center and Jinmao) of unique architecture, in particular the Bund and Pearl Tower. As usual, I opted to stay at the Horizon Club Floor. The room at the River View Wing that we stayed has an extremely scintillating view facing the Bund and Oriental Pearl Tower. Especially in the evening, with its brightly lighted environment creating a very luminous appearance that impresses an interesting and enjoyable stay. The room though not very spacious but is sufficiently comfortable with its furnishing layout. The only setback is that the bathroom has limited space and rather compact for movement. The room lighting is warm and gives a very relaxed feeling. I am extremely impressed with the warm hospitality afforded the moment we arrived at the hotel entrance. From the door attendant to the check in reception, we really appreciate their kindness and thoughts in assisting and directing us to the registration counter at the Horizon Club Floor. As the stay in this hotel was basically to celebrate my Wife's birthday as well as for my Brother-In-Law's belated birthday, I am delighted that the hotel did took the trouble to arrange and delivered a complimentary birthday cake to our rooms. It would have been more exciting if the gesture given was more generous and thoughtful. As this was a very special occasion and our very first stay in this hotel, it would have been more pleasant and surprising to my wife especially on her birthday to cherish. Me and my family particularly enjoyed and like to patronize the Horizon Club Lounge. The food and beverages provided were sumptuous and with diverse fusion options. More so, its quality and very fulfilling for a very private environment gathering. The night view from the Horizon Club Lounge is simply fantastic and delightful. I would like to specially thank Mr. Kenny Ooi, Assistant Front Office Manager for his impeccable and professionalism in attending to our requests. His pleasant personality is remarkable giving us an extremely good impression of a warm welcome to stay in this hotel. It was very comforting speaking to him as he is so tactful and customer oriented. I would also like to thank Ms. Rachel Yang, Assistant Horizon Club Manager for so efficiently helping us in the check in process. She too was very enthusiastic throughout our stay in ensuring us to have an enjoyable stay. The Horizon Club Lounge staff were all very prudent and friendly. In particular, I would like to express my compliments to Ms. Rylie Jin. She has demonstrated and exemplified excellent service qualities. She is very diligent and hardworking in executing her service duty that can be set as a role model for others to follow. Equally, my appreciation to Ms. Annaliza as she was also very caring and helpful too. Understand she was from the Philippines, and I find her truly well-adjusted to the Chinese culture and attending to our needs with a friendly smile all the time. We are also very grateful and extremely impressed for Chef Lenged Tan to spend time meeting up with us. Sharing his working experience and how happy he was working for this hotel and even offered us his specialty Malaysian meals (Nasi Lemak and Mee Siam). Overall, I would like to express and also on behalf of my family who shared the same opinion that it was indeed an excellent choice to stay in this hotel on the Horizon Club Floor. I do look forward to staying in this hotel again in the near future as well as recommend others to stay in this hotel to enjoy the fascinating experience.