Pudong Shangri-La Shanghai

This is a great hotel at a great location. I also managed to get a room that faces the bund. What can I say, the views were great! I was also very happy with the service staff at the hotel. They were professional and engaging and anticipated my needs. I would like to also give special mention to the horizon lounge staff. Kenny, Rachel, Frost, Niall and LeBron. They all took turns to look after myself and my colleagues during our stay. It really made for a pleasant experience and I look forward to my next visit!

From the moment I arrived, the professionalism of the staff was evident. I was greeted with genuine warmth at the door, and the front desk team was both efficient and courteous during check-in. What truly stood out was the remarkable attention to detail, the staff members remembered my name and were consistently attentive without being intrusive. This high level of service is what transforms a good hotel stay into a great one. In particular, I must highlight Manager Kenny and his team at the Horizon Club Lounge. They went above and beyond to make me feel welcome and well cared for, creating a truly memorable experience. The hotel itself was fantastic. The combination of friendly, welcoming staff and a perfect location, right next to a major mall for easy shopping and dining, made me feel completely at home. This, combined with the stunning views of the Bund from my comfortable and luxurious room, made my stay practically perfect. I will definitely be returning to this hotel on my next visit to Shanghai.

Stayed for 3 nights and took advantage of the Horizon Club. We arrived after 9pm and asked to use the lounge check in, they didn’t understand what we meant but we got there eventually. We were quickly checked in and had a drink in the lounge. The lounge is quite large and has beautiful views over the city and the Bund. The room had everything we needed, bed was comfy, bathroom had good water pressure. We opted for breakfast downstairs in the main restaurant as they had more options than the lounge. The breakfast was delicious and lots of variety. The Christmas decorations were beautiful. My only complaint was after we’d been out for the day since 6.30 and not getting back until 11pm we arrived to find the shower gel hadn’t been filled up, fully appreciating that mistakes happen but it really shouldn’t in a hotel of this quality and I don’t expect to shower using shampoo after a long day.

The Shangri-la Brand never disappoint me when I travel either for business or leisure. This Pudong Shangri-La property in Shanghai is no exception. Check-in and check-out were handled smoothly. Room is clean and all facilities (e.g. electric curtain) are in good order. When visiting Shanghai, it is always recommended to stay in a room with views of the world-famous historical Bund Area.

If you like the view of the bund, this is the hotel to stay at. Have stay at this hotel many times over the years and have continued to live up to its high standards for the Shangri-La brand.