The Ritz-Carlton Shanghai, Pudong

I booked this hotel for 2 nights as a tteat to myself after a hectic work week. Its been 15 years since I stayed here. Upon arrival the condition of the hotel remained excellent. I booked a "skyline" view room which face the Pearl Tower and Jinmao tower but I didnt like the odd triangle layout of the room. It's supposed to be 65sqm but felt cramp. Thankfully, the helpful staff at the club lounge changed my room to a bund view room which strangely at 53sqm felt way more spacious. The room comes with a large bathroom with standing tub, a large walk in shower and electronic toilet. There is even a luggage closet. At night, the bund views are amazing. Given the age of the hotel, the rooms are surprisingly well maintained. Some minor complaints about the bathroom were the marble has seen better days and may need a refurbishment. I love the bathrobes so much I bought one from the gift shop. Service was attentive and efficient although it just falls a bit short of the highest standard. For example, there is no welcome letter in the room which I usually get when I checkin to a Ritz Carlton. I had issues with the bathtub water drainage. As an apology gesture, the Manager offered to send me some amenities to my room but I never received one. Anyway these are small issues. The breakfast at both 52nd floor restaurant and the club lounge is good but there isn't effort to make something special, instead its all the usual breakfasts stuff. Location wise, this is situated right next to the IFC mall which mostly sell luxury goods plus some restaurants. One can access the basement MRT and its onr stop away from Nanjing road, though its quite a bit of walking underground. Overall quite pleased with my stay and will likely returned.

We have had an absolute perfect stay at The Ritz-Carlton Shanghai. From start to finish, we have been treated like royalty. With perfect service and attention to detail. We were working together with the marketing team. Samantha, Jane and Winnie did everything they could to make our jobs easy. And the result shows. The hotel itself is beautiful. The perfect location that looks over the bund and pearl tower. The rooms are really big and feel very comfortable to live in. I can’t think of anything that can be better. The food was amazing as well. Every outlet has something new to offer, delivered with love and care. We will definitely be back!

As you would expect, the service was great, and the room was luxurious. Service was top-notch, with a great rooftop bar view of the Pearl Tower; there's usually a queue to gain access, which is free for guests. If you want a table, reserve well in advance, as it is a busy spot. We had a club room with a reasonable variety of food, and it never really got too busy. The staff were also great. Good swimming pool and sauna in the changing rooms.

The view from the room at the 51st floor towards the skycrappers nearby at Lujiazui and the outdoor view at the Bund at the top floor Flair bar were stunning and beautiful, especially with all the older buildings on the other side of the Bund lit up at night. The room we stayed at was completely quiet and we had excellent sleep for all the nights we stayed. Amenities in the room and bathroom were excellent. Everything was well maintained and clean. The team of staff handling our restaurants reservation requests were cordial and quick in response, esepcially when we had to reschedule the trip one day before our supposed arrival date. Food choice for breakfast was vast and quality was high. The restaurant was quite full during breakfast so if guests would like to be seated nearer to the windows for better views it is better to head there earlier. Other than the high-end IFC mall next to the hotel, other malls nearby offer a wide range of F&B, entertainment and relaxation choices. All in all we had another great stay with the Ritz Carlton brand of hotels. Next when I visit I would hope that they offer a bit more choices for food and wines at the lounge.

Extraordinary room with fantastic service and every detail covered. This is what a 5 star hotel looks like. Daily butler and clothing cleaned, shoes polished. Will stay here again on my next trip