The Ritz-Carlton Shanghai, Pudong

I am Hai Nguyen in California, US. I had an amazing stay at The Ritz-Carlton Shanghai, Pudong. from 06/13 to 06/16/2026. The rooms are beautiful, the resort is peaceful, and every member of the staff made us feel genuinely welcome. The service throughout the resort was exceptional. A special thank you to Chris from the hotel concierge. He gave me the details information and the best places as well as the best restaurants in Shanghai & Hangzhou. His technique, professionalism, and attention to detail were outstanding. I really appreciated his time and would like to thank his helps so much. If you’re visiting the resort, I highly recommend booking Ritz-Carlton for great location, number one breakfast with Asian noodle soup,.., the hotel with the luxury shopping mall (Louis Vuitton, Hermes, Chanel,...). Overall, an unforgettable experience, and I can’t wait to come back. Highly recommended!

We reunited with our whole family and celebrated a special family day in Shanghai after a whole decade, and we picked The Ritz-Carlton Shanghai, Pudong for our accommodation. We cannot express how thankful we are to Shuhao for his patient communication and meticulous arrangements throughout our trip. He successfully booked wonderful restaurants for us, reserved fantastic viewing seats at FLAIR, and patiently shared useful tips about surrounding areas and popular internet-famous photo spots. His warm, thoughtful and professional service made our long-awaited family gathering incredibly smooth and joyful. This precious journey has left us countless unforgettable memories. We sincerely appreciate his dedication and look forward to visiting this hotel again in the near future with our family.

We enjoyed our stay!Hotel and the view is beautiful, food is delicious, beds are comfy. I’d like to specifically thank guest manager Yana and concierge Tristan for helping with every request we had, going an extra mile and making us feel very welcome and very well looked after. Thank you!

I booked this hotel for 2 nights as a tteat to myself after a hectic work week. Its been 15 years since I stayed here. Upon arrival the condition of the hotel remained excellent. I booked a "skyline" view room which face the Pearl Tower and Jinmao tower but I didnt like the odd triangle layout of the room. It's supposed to be 65sqm but felt cramp. Thankfully, the helpful staff at the club lounge changed my room to a bund view room which strangely at 53sqm felt way more spacious. The room comes with a large bathroom with standing tub, a large walk in shower and electronic toilet. There is even a luggage closet. At night, the bund views are amazing. Given the age of the hotel, the rooms are surprisingly well maintained. Some minor complaints about the bathroom were the marble has seen better days and may need a refurbishment. I love the bathrobes so much I bought one from the gift shop. Service was attentive and efficient although it just falls a bit short of the highest standard. For example, there is no welcome letter in the room which I usually get when I checkin to a Ritz Carlton. I had issues with the bathtub water drainage. As an apology gesture, the Manager offered to send me some amenities to my room but I never received one. Anyway these are small issues. The breakfast at both 52nd floor restaurant and the club lounge is good but there isn't effort to make something special, instead its all the usual breakfasts stuff. Location wise, this is situated right next to the IFC mall which mostly sell luxury goods plus some restaurants. One can access the basement MRT and its onr stop away from Nanjing road, though its quite a bit of walking underground. Overall quite pleased with my stay and will likely returned.

We have had an absolute perfect stay at The Ritz-Carlton Shanghai. From start to finish, we have been treated like royalty. With perfect service and attention to detail. We were working together with the marketing team. Samantha, Jane and Winnie did everything they could to make our jobs easy. And the result shows. The hotel itself is beautiful. The perfect location that looks over the bund and pearl tower. The rooms are really big and feel very comfortable to live in. I can’t think of anything that can be better. The food was amazing as well. Every outlet has something new to offer, delivered with love and care. We will definitely be back!