The Ritz-Carlton Shanghai, Pudong

I returned to The Ritz-Carlton Shanghai, Pudong for a business trip several months later, and the thoughtful service far exceeded my expectations. I want to give sincere thanks to William from the Sales department. He carefully arranged our guest room and prepared elegant fresh flowers to celebrate our special anniversary. He also reserved a lovely dinner at Scena and arranged our spot at FLAIR, the iconic rooftop bar on the 58th floor. We were treated to breathtaking panoramic views of the Oriental Pearl Tower, Lujiazui skyline and the glittering Huangpu River nightscape. All the food was absolutely delicious. This personalised experience made our anniversary unforgettable. I will undoubtedly choose this hotel for all my future visits to Shanghai.

We have stayed at The Ritz-Carlton Shanghai, Pudong several times now, and this visit reminded us exactly why we keep coming back. The room upgrade and Executive Lounge access made a real difference to how we spent our days — the lounge is comfortable, well-stocked, and an easy place to regroup with children between outings. The views over the Bund and the Pudong skyline never get old. What truly sets this hotel apart is the attention to detail. Our two children received handwritten welcome cards and small gifts on arrival, as they have on every previous stay. When a member of the Guest Recognition team noticed the kids were struggling with Shanghai's summer humidity, she brought Ritz-Carlton ice cream up to our room to cheer them up — a small gesture nobody asked for, and one my children are still talking about. If you are travelling to Shanghai with family, this is a hotel that genuinely notices who its guests are. We will be back.

Yilla and Sophia did an amazing job having me. Highly recommended!

The Ritz-Carlton Shanghai, Pudong is the hotel we return to whenever we visit Shanghai. One of the main reasons is its excellent location next to the shopping centre, which gives convenient access to restaurants, shops and everything we need without having to travel far. The hotel feels modern, elegant and polished, while still offering the classic Ritz-Carlton atmosphere that we enjoy. Our room was beautifully presented, exceptionally clean and very comfortable, with high-quality furnishings and excellent amenities. Despite the busy location, the room was peaceful and quiet, making it easy to relax after a day in the city. The hotel also offered excellent amenities throughout the property and in the room, all of the high quality we have come to expect from a Ritz-Carlton hotel. Everything felt thoughtfully designed and contributed to a comfortable and luxurious stay. The service is one of the hotel’s greatest strengths. The staff are consistently warm, professional and highly attentive, and the level of hospitality is comparable to the excellent service we have experienced at luxury hotels in Japan. Requests are handled efficiently, but the service still feels personal and genuine. Although the hotel is in a premium price category, we feel it provides very good value considering the location, room quality, facilities and exceptional service. Overall, this remains our preferred hotel in Shanghai. The combination of convenience, modern luxury and consistently outstanding hospitality makes it an easy choice for us, and we look forward to returning again.

We stayed twice in July 2026 as we traveled in China. The hotel was wonderful and everyone there was incredibly helpful. The breakfast in the morning was great, the views amazing, and the location has quick access to the metro or cars (with Club access) that took you short distances. Would definitely stay again.