Wanda Reign on the Bund

Check In – I arrived to an empty lobby around 2:00pm and invited to a sit-down check in. I was told the hotel was sold out (which checked out on the app) hence no upgrades were available but they will keep a look out if any better rooms will open up. I also got a generic welcome letter listing the STARS boking benefit but that copy was strangely enough not for me to keep, but rather I was invited to take a picture of it before the staff took it away. really weird for a luxury hotel. Room – My Deluxe Room (45SqM), 1606, was very spacious indeed and had a generous corridor from the door, which should be plentiful enough even for 2pax. Service – it was a mixed bag so here goes. The best service of the property was actually from the Brasserie where the staff offered me to take some desserts and fruits from the buffet as they saw I only ordered an ala carte salad. On the second occasion, the manager proactively brought me a phone stand when he saw I was chilling on my phone. Room Change Issue Remember the front desk who offered to look out for a better room? They called about 2hours later to say they found me a room with a better view and offered to help with my luggage for the change. So I repacked everything and was escorted to my new room which was the same room type which was smaller and configured slightly different and with a WORSE view. Long story short, by the time I got my previous room back, it was 4hours after stepping into the property. Random Security Incident I had a scare on my first morning when my doorbell rang at close to 2am. I was startled awake but didn’t go to the door as I was unsure what was happening. I later heard a guy calling another pax to check if ‘his’ room number was indeed mine (NOT). It was such a spook for a solo lady traveller so I told the front desk the next morning and was told they’d check the cameras and update me. No one did. On my check out day, I asked the front desk again what’s happening to that update they promised me – I was told to add the property’s Guest Service Manager on Wechat and they’d reach out. 3 days later, no one did. It was only after I opened a case with Marriott Bonvoy on X that I got a call the day after from the Guest Service Manager. The conclusion was that they offered a Suite upgrade on my next stay and 8,000 points as compensation. Full details in my blog but based on my experience, I cannot recommend the property amongst all other Bonvoy choices. [Full review on Satu Kosong Travels]

We stayed at St. Regis On The Bund for a week and we enjoyed the stay a lot. the hotel is located at a very good and convenient location. You will be stunned by the amazing view of The Bund. However, the service at St. Regis is something I would like to recommend to all travelers. It's the warmth from St. Regis that made our stay different from other operators. Realizing it's our wedding anniversary, Kimmy the hotel manager went the extra mile to decorate our suite with balloons and flowers. She even helped to prepare a bouquet full of beautiful roses for my wife, along with fruits and desserts. Kimmy had raise the hotel service bar to another level and our appreciation is beyond words. Experience at St. Regis was absolute perfection from start to finish. The staff were attentive and genuinely caring, they are observant, and they proactively render assistance. The rooms were beyond beautiful, and the breakfasts were amazing with generous options. Every aspect of the hotel exceeded my expectations. It feels home here. I’ll absolutely be back. Our children has been asking to visit the hotel again and again. Thank you to the entire team at The St. Regis for such an unforgettable experience.

We stayed at The St. Regis On The Bund from June 24–26 and had an absolutely amazing experience. The service was impeccable, the rooms were elegant with breathtaking views, and every detail was perfectly curated for comfort and luxury. From check-in to departure, everything exceeded our expectations. Highly recommended for anyone visiting Shanghai!

This hotel does not have clubhouse and Marriott member only check In line. The check In desk people were nice but they were inefficient. When I was checking out, there were two check-in/check-out lines. There were only two group people were frond of me. After I was waiting for 15 minutes in the line for them to finish up, I saw people just walking from sideway towards to the check-in/Check-out desk. The service lady didn’t not asking these people to stay in the line. Instead, she just started to check in these people. The hotel lobby has Chinese food smell in the lobby due to outside food delivery.

We got the room with bund view and the room was spacious. Two things I think they can do better. 1. The shower area. It has no shower door hence water is everywhere. 2. The room should have two chairs. It is difficult when we have room dining with only one chair. Overall the staff are friendly and attentive. The hotel is clean and well maintained. The breakfast buffet is good too. Highly recommended hotel.