Wanda Reign on the Bund

Arrived at 4pm but our room wasn't ready, not exactly off to a good start. Booked through Amex FHR, my Marriott status was acknowledged. There was no mention of Amex FHR booking. They did, however, go through the benefits. There was no mention of an upgrade. When asked, they said there was a suite that might be available and was waiting to see if the guest would cancel, but suites aren't included in the upgrade. Not sure why they bothered telling me that. Other than that, they said the hotel was fully booked. Will give them the benefit of the doubt as the hotel did seem busy. But I checked the night before our arrival, and rooms in a higher category were still available for the dates of our stay in the app. They tried to upsell me on a suite with a "special" discount, and out of curiosity, I asked for the rate. Maybe it was lost in translation, but it certainly didn't seem like it was discounted because it was basically the same rate on the app. Since the room wasn't ready, they ended up switching my room to another room that was ready, which makes me wonder two things. Why didn't they just assign that room from the start? And second, how was it different from the original room? The room itself was very nice and had a good view of the Bund Bend and Pearl Tower, but there are some things that can be improved. The video doorbell doesn’t work very well, and the video quality is poor. The light switches in the room are strange. When you turn off the master switch, all the lights, including the A/C control, turn off. The A/C still functions, but you can only make adjustments if the lights are on. Another interesting feature is that the switches are illuminated, but turning off the lights also turns them off, making it difficult to see where they are in the dark. The breakfast buffet spread is pretty big, but when it comes to taste, it just wasn't there for me. If not included in the rate, I would skip it. We had confirmed our check-out to be at 4 p.m. We went and did some last-minute errands and exploration around the hotel. We returned to the room around 3:30 p.m. to prepare to leave, only to find that housekeeping was in the process of cleaning the room. Not sure why they didn't wait until we actually checked out first, but that was a bit strange.

Before booking St. Regis on the Bund, I scanned through the reviews and saw some negative ones that made me doubt whether to book it. So I also considered the Ritz‑Carlton. In the end, my husband advised me to book the St. Regis, so I did. We took a Shanghai River View room. When we arrived, Henry immediately helped us with the administration process and showed us to our room. The service is excellent, the facilities are up to date, the cleanliness is very good, and the location is perfect if you don’t want to be exactly in the bustling, busy area. For us, St. Regis on the Bund feels like home. The hotel also has a rooftop restaurant with a splendid view. The food is excellent, and the cocktails in both bars are amazing — if you are a cocktail lover, definitely visit the one in the lobby. Thank you for the wonderful stay and for being so kind and genuinely helpful during our visit: Henry, Suzzanah Li, the bartender in the lobby bar downstairs, the chef at the crab roe eggs station, the director of F&B, and the cleaning and laundry team who are always so sweet. We are definitely going to stay here again when we visit Shanghai.

I had a truly memorable stay in Shanghai, with everything perfectly organized and executed. From the moment we arrived, the service was impeccable and the team made us feel very welcome. I would especially like to thank Fernando, the Concierge, for his outstanding support. He was always ready to help, with a warm attitude and excellent advice. His recommendations allowed us to fully enjoy the city and discover great places. It is thanks to people like him that a stay becomes something truly special. His professionalism and dedication did not go unnoticed. Every interaction with him was smooth, helpful, and pleasant. A big thank you to Fernando and the entire team for this wonderful experience. I sincerely hope to come back again soon!

A fabulous hotel ! Suite was wonderful with great views over the old town (about to be demolished ??). The food at breakfast and dinner was amazing - choices were mindblowing ! If we are ever returning to China this hotel would be 1st on my list !!

Our stay was incredible. The service impecible and the breakfast buffet was over-the-top.