Wanda Reign on the Bund

Our stay at St. Regis on the Bund was truly unforgettable. From the moment we arrived, we were enveloped in an atmosphere of luxury and warmth that set the tone for our entire visit. We were delighted to receive an upgrade to a metropolitan suite, which was incredibly spacious and offered stunning views of the Bund. The room's elegant furnishings seamlessly blended modern amenities with classic design elements. The breakfast buffet was a highlight, featuring a wide array of premium quality food. Compared to breakfast, the buffet dinner was not as impressive. As a crayfish-themed buffet dinner, we expected more flavors of crayfish to be available as options. The service at St. Regis was remarkable, with the staff being consistently friendly and hospitable. We felt genuinely cared for throughout our stay. Special thanks to Selina, whose warm greetings, attention to detail, and thoughtful gestures, like offering iced drinks with a handwritten message card when we were leaving the hotel on a hot summer afternoon, made our experience even more delightful.

Incredible place this one. The bund reloaded. It's a 10 minutes walk from the "old bund" which is totally ok, it's pretty close to the "bazar" as well: It used to be the Wanda reign, so taste-wise the hotel tends to cater more a local clientele, but hey, you travel to see something else. And what a feast it is. Our two rooms were really very nice, and the view from the panoramic rooms is indeed very interesting as it give you a view both on the bund AND on Pudong and the crazy buildings. Bathrooms are massive and overall the fixtures stood well the test of time. Clients nearby seemed to have spent quite a part of their nights playing cards and smoking, but it didn't really bother us. Swimming pool was overattended (like 3 guards ??) but it's ok. Last few times we stayed at the Peninsula, and we'll probably stay again at the St regis unless the Capella and the Shikumen-style lures us away.

Check In – I arrived to an empty lobby around 2:00pm and invited to a sit-down check in. I was told the hotel was sold out (which checked out on the app) hence no upgrades were available but they will keep a look out if any better rooms will open up. I also got a generic welcome letter listing the STARS boking benefit but that copy was strangely enough not for me to keep, but rather I was invited to take a picture of it before the staff took it away. really weird for a luxury hotel. Room – My Deluxe Room (45SqM), 1606, was very spacious indeed and had a generous corridor from the door, which should be plentiful enough even for 2pax. Service – it was a mixed bag so here goes. The best service of the property was actually from the Brasserie where the staff offered me to take some desserts and fruits from the buffet as they saw I only ordered an ala carte salad. On the second occasion, the manager proactively brought me a phone stand when he saw I was chilling on my phone. Room Change Issue Remember the front desk who offered to look out for a better room? They called about 2hours later to say they found me a room with a better view and offered to help with my luggage for the change. So I repacked everything and was escorted to my new room which was the same room type which was smaller and configured slightly different and with a WORSE view. Long story short, by the time I got my previous room back, it was 4hours after stepping into the property. Random Security Incident I had a scare on my first morning when my doorbell rang at close to 2am. I was startled awake but didn’t go to the door as I was unsure what was happening. I later heard a guy calling another pax to check if ‘his’ room number was indeed mine (NOT). It was such a spook for a solo lady traveller so I told the front desk the next morning and was told they’d check the cameras and update me. No one did. On my check out day, I asked the front desk again what’s happening to that update they promised me – I was told to add the property’s Guest Service Manager on Wechat and they’d reach out. 3 days later, no one did. It was only after I opened a case with Marriott Bonvoy on X that I got a call the day after from the Guest Service Manager. The conclusion was that they offered a Suite upgrade on my next stay and 8,000 points as compensation. Full details in my blog but based on my experience, I cannot recommend the property amongst all other Bonvoy choices. [Full review on Satu Kosong Travels]

We stayed at St. Regis On The Bund for a week and we enjoyed the stay a lot. the hotel is located at a very good and convenient location. You will be stunned by the amazing view of The Bund. However, the service at St. Regis is something I would like to recommend to all travelers. It's the warmth from St. Regis that made our stay different from other operators. Realizing it's our wedding anniversary, Kimmy the hotel manager went the extra mile to decorate our suite with balloons and flowers. She even helped to prepare a bouquet full of beautiful roses for my wife, along with fruits and desserts. Kimmy had raise the hotel service bar to another level and our appreciation is beyond words. Experience at St. Regis was absolute perfection from start to finish. The staff were attentive and genuinely caring, they are observant, and they proactively render assistance. The rooms were beyond beautiful, and the breakfasts were amazing with generous options. Every aspect of the hotel exceeded my expectations. It feels home here. I’ll absolutely be back. Our children has been asking to visit the hotel again and again. Thank you to the entire team at The St. Regis for such an unforgettable experience.

We stayed at The St. Regis On The Bund from June 24–26 and had an absolutely amazing experience. The service was impeccable, the rooms were elegant with breathtaking views, and every detail was perfectly curated for comfort and luxury. From check-in to departure, everything exceeded our expectations. Highly recommended for anyone visiting Shanghai!