Wanda Reign on the Bund

First time at the StR on the Bund. Have been to SH for work many times but this time traveling with family and decided to stay at this hotel. Arrived from Hongqiao airport through SH traffic. The hotel is on the smaller size but still grand in terms of luxury and art deco style rooms. Valet team helped with our luggage and led us to check-in. I appreciated that the hotel has chairs for us to sit during check-in. As a Titanium member, received a welcome gift and free breakfast. Used a SNA to get an upgrade to a panoramic bund view room. The room itself was large and well decorated. Plenty of plugs by the bed for electronics. Bed was very comfortable and AC worked great. Views were fantastic. Breakfast was a buffet and was excellent with many Chinese and western choices. Delicious fruit options. Very pleased with the service. Pool was being renovated during our trip so did not use. Location wise the hotel is close to Yu Gardens and probably a 10+ min walk to the Yu Gardens metro stop. Didi was very easy to use in SH and affordable so we mostly took cars. Otherwise the walk along the bund is right outside the hotel so was nice to see the lights of Pudong in the evening. Check out was fine, folio was accurate. Although this hotel was expensive for China standards, it was luxurious and well worth it for the room and service. Enjoyed our stay at the StR on the Bund and would stay here again.

This is a wonderful upscale hotel with excellent rooms, excellent service, and a fabulous breakfast buffet. And it is very well situated for enjoying the Bund and river views.

The St. Regis on the Bund, Shanghai has a classic luxury interior, with the traditional design language usually associated with the St. Regis brand. The room also follows this classic style, with elegant details and a more formal luxury-hotel atmosphere. Guests who appreciate traditional interiors may like it. However, this is probably not the best hotel for travelers who prefer modern, minimalist, or contemporary design. The location is generally good. The hotel is on the Bund, which is one of Shanghai’s most prestigious and iconic areas. The surroundings feel refined, and the hotel is well positioned for guests who want to experience the Bund atmosphere. That said, it is still slightly removed from some of the main tourist attractions, so it may not be the most convenient choice for every sightseeing itinerary. Unfortunately, the main issue was the service, which for me is the most important part of any luxury hotel experience. We stayed at the hotel for only about 8 hours. We checked in at around 11:00 PM on May 16 and left for the airport at around 7:00 AM the next morning. This was the final night of our China–Japan trip. Before traveling to Japan, we had stayed for three nights at The Ritz-Carlton Pudong, and for our last night in Shanghai we wanted to try another high-level hotel because of the strong reviews and reputation of The St. Regis. The poor service experience started at check-in. We were given a room on the 16th floor with a blocked view. We had not booked a Bund-view room, but we had booked a room with a view, and our booking did not say that the view would be obstructed. In my opinion, the room we received did not correspond to the room type we had reserved. The staff member offered a paid upgrade as a solution. However, we explained that we were staying for only 8 hours. In this situation, I believe the hotel should have handled the matter more professionally. If there was no suitable room with a proper view available, and if the hotel knew we were leaving early the next morning, a complimentary upgrade or another fair solution would have been a much more appropriate response for a luxury hotel of this level. After check-in, we decided to walk around and see the hotel. We first tried to enter the lounge near the lobby, but it was closed because of a private event. We were not even allowed to look inside properly. Then we tried to go to the rooftop terrace. There was also an event there, and we were stopped again. I explained that I was a hotel guest and only wanted to see the view briefly, especially since the rooftop view is one of the features the hotel promotes. The staff were reluctant to allow access. Eventually, after insisting, I was allowed to briefly enter and see the view. This situation was extremely disappointing. A hotel guest should not feel unwelcome in key areas of the property, especially when staying at a luxury hotel and especially when the hotel promotes these spaces as part of its identity. These service issues completely reduced the value of the hotel for us. The interior and brand name may be impressive, but the actual guest experience did not match the standards I associate with St. Regis. To be fair, at check-out, two staff members noticed our dissatisfaction. They gave us small gifts and promised to improve the experience during a future visit. I appreciate their attitude and their attempt to respond politely. However, this will only matter if we decide to return in the future. For this stay, the experience had already been seriously damaged. A hotel like St. Regis should not allow poor front-desk decisions, lack of guest-oriented solutions, or private-event management to damage the trust that the brand has built over many years around the world. Guests choose this brand because they expect a high standard of service, not only beautiful interiors. Overall, our experience at The St. Regis on the Bund, Shanghai was very weak and far below expectations.

Great location, beautifully decorated, great service, huge super comfortable bedrooms, delicious breakfasts..... I am now a convert to St Regis brand. I had booked 2 deluxe rooms. I asked for a high floor and was kindly given just high enough for a lovely view over the River. The room itself is faultless. It's huge, beautifully decorated with every comfort, I particularly loved lounging on the canapé looking out, especially at night... if I didn't want to visit Shanghai, I could have stayed there all day. I had advised them I was celebrating my birthday during the stay and they had arranged balloons, a small cake, fruit, a bottle of wine and card, very thoughtful and generous. St Regis offers a 'butler service', never used before but found it super helpful as the butler helps you with anything, just connect to their 'weChat' (like WhatsApp) and they will answer anything you need ... no need to go down to Concierge such as restaurant recommendations etc. Although you have Nespresso & tea making facilities in the room, the butler will bring you a cappuccino (included in room rate), with some delicious little biscuits. And, we were given complimentary Afternoon Tea.... not to be missed! Every evening St Regis do a 'champagne sabering' in the lobby then share out the champagne. On our last night which was my actual birthday, I got to do it... a fun experience indeed! On returning to our room that night, they had placed the sliced champagne top in a box with a photo in a frame of my holding the sabre & bottle... perfect ending to a fabulous stay. And just to mention.. the rooftop bar & restaurant is superb with stunning views, especially by night of Pudong opposite, buffet breakfasts offer so much variety, all excellent quality and of course all the staff were wonderful. A very happy, comfortable and memorable stay. With all the little generous touches, it felt very personal which is not something one can often say about a big brand hotel.

WOW. St. Regis on the Bund blew us away and now rivals our other favorite properties of St Regis Florence Italy and St Regis Bali as being #1. The property is modern and clean and presents nothing but a heightened sense of luxury. The rooms are immaculately adorned and the views of the skyline cannot be beat. The breakfast- both service and food, was the best in 100 nights of Marriott properties so far this year. Gym was good. Dinner at Spago was delicious. Perhaps where this property stands out most though is the service. A whole team checked us in upon arrival. Every single person always greeted us and offered to help. There are too many hard working people to name but Alice at breakfast, Cindy at dinner. Derrick Hu is the coolest St. Regis employee we have met and elevated our experience. The most impressive was Kimmy Li, the director of rooms who really made our whole vacation beyond our stay in Shanghai. She met with us from the beginning, checked in with my wife on WeChat during our stay, and even coordinated with other properties we were moving to next, where the room was specially prepared for us. Kimmy is the reason we will always try to pick the St. Regis brand above others and she would make an awesome GM or leadership position in corporate.