Four Seasons Resort Sharm El Sheikh

My experience with Four Seasons Resort Sharm El Sheikh as a corporate client was deeply disappointing and has significantly affected my trust in the property's commercial and financial management. To be fair, the operational teams on-site were professional, supportive, and committed throughout our conference. The event operations staff worked hard to accommodate our requirements, and the service delivered during the event itself met the standards expected from a luxury hospitality brand. Unfortunately, my experience with the Sales and Finance departments was the exact opposite. Over an extended period, I faced repeated difficulties obtaining a clear, accurate, and final invoice reflecting only the services and items actually received and utilized. Multiple charges were disputed, and several invoices included items that did not belong to our account. Rather than receiving transparent clarification and prompt resolution, many of our concerns were ignored, delayed, or dismissed. What was most concerning was the apparent unwillingness to adhere to the contractual terms as agreed. Instead of applying the contract consistently, there appeared to be selective interpretation of clauses whenever financial disputes arose. As a corporate client managing a major event, I expected professionalism, transparency, and accountability. Instead, I found myself repeatedly defending legitimate concerns and requesting basic documentation that should have been readily available. The overall impression left by the Sales and Finance teams was one of inconsistency, poor communication, and a lack of respect for contractual obligations. At times, raising valid concerns seemed to result in being treated as a problem rather than as a valued client seeking clarification. For individual leisure travelers, the resort may provide an excellent experience. However, based on my experience as a corporate customer, I cannot recommend Four Seasons Resort Sharm El Sheikh for conferences, corporate events, or large-scale business engagements where accurate billing, contractual compliance, and financial transparency are essential. Luxury hospitality is not only measured by beautiful facilities and excellent service on the ground; it is also measured by integrity, transparency, and professionalism when handling clients' contracts and financial matters. Unfortunately, this was where my experience fell far below expectations.

I had a fantastic tennis session with Mohamed at Four Seasons. He is an excellent coach who explains techniques in a simple and memorable way, making them easy to understand and apply immediately on court. I left the session feeling motivated, confident, and genuinely happy with the progress I made in just one lesson. His teaching style is professional, encouraging, and highly effective. I’m sure this won’t be my last session with him, and I would highly recommend him to anyone looking to improve their tennis while enjoying the learning process.

The service in this resort is outstanding. From the front gate to the beach and everything in between, the staff has been unbelievably friendly and caring. Dinner at Frontoio's was splendid, both service and food-wise. I'd like to take the time to thank the staff over there. Yousef, the incredible waiter who was helpful in every way that matters, Toba, the one-of-a-kind chef who was very sweet and made us the best dessert we have ever had, and Gerges, who was very thoughtful and provided us with the recipe for the dessert we loved. All of them together really made this a unique and unforgettable experience. And of course, thank you to all the staff at the very seasons, not a moment went by where I wasn't satisfied. Thank you all.

The property is beautiful, the staff is super attentive and friendly, and the food great. After visiting Cairo and Luxor, this was a great place to relax, and to enjoy both great views and the inviting Red Sea. Thanks for the great family visit!

My room in Sharm El Sheikh felt like an absolute dream — truly one of the most beautiful rooms I have stayed in. The location was also perfect, within walking distance of Soho Square, a lively and vibrant area filled with restaurants, shopping, entertainment, and wonderful energy in the evenings. Throughout my stay, I felt extremely safe and comfortable. The diving center at the Four Seasons provided outstanding service, and I had a fantastic scuba diving experience with a highly professional and attentive team. I stayed at 3109, close to SoHo and overlooking the swimming pool. The service was in impeccable and also the room was super luxury.