Four Seasons Resort Sharm El Sheikh

"I came back to my room to find this thoughtful message, along with a complimentary late check-out. Many thanks to the management for their kind gesture."

The structure is amazing but check in was awful. No one gave us info about amenities or services. Neither a welcome. Very rude. It is first time that in a structure like that the check in was so rude. We took our luggages to the room, it was so hot but no one offered a glass of water. In other chains we experienced (Anantara, Park Hyatt, Kempinsky, Fairmont) never happened. Why a chain like that does not care about welcome people properly? We were treated like unpleasant guests. I asked to spoke with a Manager but facts matter. We wanted to have dinner even to buy board package and no one supported us to spend our money in their structure. Zero customers care. Service is keeping room filled. If coffes tabs miss, housekeeping should check. At the restaurant: we ordererd a main with a side that seemed was included (not arrived). Not problem bur maybe they could be more care. Place is beautiful but the services make difference. This is not a Four Season standard. We truly respect the work of everybody but as customers we were disrespected and not wanted event to benefit their services. The welcome in an hotel is everything. Poor experience due to the lack of training employees and management. Anyway, a smile at the front desk is free.

We recently stayed at FS Sharm El Sheikh from 8th to 22nd July and greatly enjoyed our time at the resort. This was our second stay, and it was wonderful to see many members of staff who were already so friendly and welcoming during our first visit — they were a big part of the reason we chose to return. As avid travellers, we usually prefer to explore new places and hotels, yet this is the first time we felt a resort offered everything we wanted, prompting us to come back for a second visit. It was a pleasure to see familiar faces such as Mr. Othman, Manager of Zitouni; Mr. Zakariah; beach staff member Muhammad; the beach team lead; Adanoub and Ehab (personnel from Yatai and Il Frantoio). Their warmth, friendliness, and constant willingness to assist made us feel at home throughout our stay and were part of the reason we wanted to come back. We were also delighted to be welcomed by new team members who immediately made a strong impression. Tony from the beach was attentive and friendly from day one. Mr. Emad, Manager of Arabesque, stood out for his exceptional hospitality and genuine warmth — he consistently went out of his way to ensure we felt comfortable and valued. Mr. Hatham, Outlet Manager (working in Zitouni), impressed us with his professionalism, approachable manner, and keen attention to detail. At the Lebanese restaurant, Adel and Fadi were not only highly efficient but also incredibly personable — they treated us like long-time friends, remembered our preferences, and made each dining experience a pleasure. By the end of our stay, our breakfast orders were on the table before we even asked, and their kindness towards our younger son (and all guests) was truly heartwarming. These are exactly the type of people we expect to meet at Four Seasons: professionals who are not only excellent at their jobs but also genuinely kind, engaging, and able to create meaningful connections with guests. It is wonderful that everyone working at the resort not only performs their role to the highest standard but also takes the time to converse with guests, sharing stories and insights about Egyptian culture, which made our stay even more enriching and memorable. Overall, we felt the resort had improved even further this year, and the staff were exceptionally well-trained. One area that could use some attention is the reception: while some staff were helpful and reassuring, this was not consistently the case. On a very positive note, the buggy service improved immensely. Last year, we sometimes had to wait over 20 minutes for a ride, but this year, it never happened once. All drivers were friendly, punctual, and even took the time to point out interesting features of the resort during the ride. We left with wonderful memories once again and look forward to returning in the future.

Amazing Stay ! Synergy between departments is just awesome- Staff are super professional so is food & ambiance! Highly recommend 👌

What a magnificent resort, everything worked for us there, we didn’t travel to Egypt for almost 8 years and was quick visit and this time we decided to stay little bit longer , only me and my husband were looking for relaxation and great dive, left our kids behind. From the first step into the hotel to last step everyone and everything was just perfect, Thank you Four Seasons team and management’s for all your efforts, wherever we stay at Four seasons any country always memorable and looking forward to be back again soon as still loads of dive waiting for us to do in Red sea. Beach corals are absolutely beautiful, amazing. All the staff were stunning , thank u to the beautiful ladies at the breakfast reception counter in Arabisc , thank u Amina for the lovely touch in the room was beautiful surprise for our anniversary. Thanks to Ehab and Food and beverage manager for taking our feedback at the breakfast, unfortunately we were so busy hiring private boats full day for diving so we were so tired to do massages or dinners at the restaurants . But next time we will organize better and stay longer but will bring the nanny and the kids with us so we have peace of mind. The only thing we see might needs improvement is room dining food and better regulator for diving at the diving center. But the dive we did the dive center in RIB was very lovely, we enjoyed it alot. Thank you Nick and to the diver instructor was with us and to all the beautiful team in four seasons. I wont forget to thank the buggies team and the wonderful concierge ( Thank youuuuuu 😊😊😊😊)