OUTRIGGER Fiji Beach Resort

Our room was decent size, nice bathroom, at times a little thin walled as we could hear the family next door. The staff are lovely and helpful, the restaurants were nice and the kids loved snorkeling in reef straight off the beach. We had a great holiday

People are so friendly and welcoming. Everyone says Bula as you walk past. The rooms are clean and very nice. Beautiful views of the ocean

I wrote the following letter to the day Manager and was expecting a reply. After 5 days, I had received nothing. My letter below forms part of the review, This hotel is not 5 star. The breakfast buffet looks dishevelled after a few hours with nil attendance from staff to clean the actual buffet serving areas. The positives are that the walkways are shaded. The rooms [we stayed in the lagoon view rooms] were quite nice. They are not Italianate in their style, but they are neat. There is a wonderful community feel at this resort. Customers and staff alike say hi. It’s nice. The water is super-clear, but the beach is not swimmable. I had stayed at the Fijian about 30 years ago and assumed this resort would be similar. That is now the Shangrila. In summary, if you want 5 star or 6 star and you are used to impeccable service, high end finishes and having some exceptional culinary experiences, don’t go to Outrigger. /////// Hi XXXXX, I wanted to provide feedback about the resort. The room is overall quite nice and I am glad you provided a ground floor room with interconnecting door. However, you should consider adding a lift to the lagoon view wing. The food has been most disappointing at the resort. While the breakfast claims to be a buffet, the standard of presentation is not good enough. The equipment [look at the Roband conveyor toaster] hasn’t been cleaned in years. The fruit looks old and the service areas need cleaning every so often during breakfast service. They become messy due to the hotel being so busy. The way the omelettes are cooked lacks finesse. They are not presented nicely when plated. Some of the cereal felt as if it has been out of the packet for some time. It lacked crunch. Presentation is a big thing and your breakfast does not look anything like the pictures on your website. Some training needs to be given to the Cooks so they present their food to standard. On another night, I had dinner at the poolside restaurant. I ordered roti x3, palak paneer and chicken. The chicken came out cold. I sent it back and it was removed from the bill. Once again, the Chef should know about food safety and understand that food needs to be served at more than 75 degrees. Lastly, the steakhouse took so long to provide menus and serve meals on Wednesday. Some of the ingredients used in the food are not quality. Eg. The pizzas. The base was not very nice at all. I understand that you need to keep costs under control, however you are rated as a 5 star hotel. The food is not reflective of the 5 star rating. I would kindly suggest that the menus are reviewed and crews are trained so that production techniques result in quality outcomes for the food. In contrast we were grateful for the 24hr late night dining options. Gluten free diets are catered for very well. We again dine this evening at the pool side restaurant. The chicken once again came out warm. We asked for the nasi goreng to be made vegetarian. Instead, it lacked flavour. We spoke to the chef who commented that he made the food like so because shrimp paste is usually used. I told him the dish lacked flavour. I hope you have a competent food and beverage manager. Given this occurred twice, it demonstrates that you have a lack of improvement process. We found that the adults pool was closed off on 2 days when we were here. It’s not fair to the guests to close off the pool. If you are going to do this, you need to install a 3rd pool. The gym also needs more equipment. You have enough cardio equipment, however you have a bench press and 2 chest presses; they exercise the same body part. Please consider putting a multi station in. The cleaning of the room is generally good, however I would query how often the mop water is changed from room to room. This would essentially spread germs through the site. Usually, teams such as loose clothing are folded and arranged. Your cleaners only clean what is required. Once again, the cleaning is not reflective of a 5 star hotel. The check in process was informative, but the staff could not confirm that the rooms were interconnecting. We already discussed this issue. Your website claims that you are on par with the Intercontinental or Sheraton. This is not possible, given the aesthetic and quality of the food. While the grounds are decent and site has a communal feel, much needs to be done to improve the authenticity of the food. Lastly we are leaving one day earlier than planned. I remain disappointed that you have not been able to provide a refund for the single day. In summary your hotel is not 5 star in its offering. You must address this. With regards, Kiran

Here for a wedding its a great venue and the staff are amazing. Hotel has a wedding most days the food is second to none the whole complex is spotless.

We’d like to share our happy impressions from our stay at Outrigger Fiji. The staff was very welcoming and friendly, they loved to have a casual chat and ensure we were enjoying ourselves! Great vibe around the whole place, from comfy rooms to drinks by the pool and nice food in the restaurants!!! Special thanks to the wedding coordinator team as we had our lovely renewal of vows ceremony at Outrigger! Further shout out goes to the Activities crew and specially to the lovely Josivini who was brave enough to undertake braiding for our elder daughter with very long and thick hair, which took almost 2 hours. She also assisted with braiding of our younger girls and my husband. Thank you so much Josivini!!! Many thanks, the awesome Outrigger and the team!! Vinaka vakalevu!!!