Andaz Singapore

Andaz Singapore is probably the only Andaz that does not match to service level of all other Andaz locations globally. The service continues to be probably one of the worst I’ve experienced so far. I’ve shared a review personally to the hotel before but I don’t think it has improved. I think the best interaction I had was with the manager at breakfast, who kindly helped order for me and my toddler. This is my 4th time staying at the Andaz in Singapore. The room is great, the breakfast is delicious, and I love the location. That being said, what continues to disappoint me is their service. Staff is inexperienced and, quite frankly, lost. I don’t think anyone ever smiled and everyone lacked warmth. My BIGGEST issue is that for every time I stayed here, I almost always had to beg for someone to help me with my luggage; and for 3 of the 4 times I stayed there, I was carrying my one year old. I really want to love this hotel. It has so much potential! But as I read the reviews (and listened to a lot of my friends who also stayed here), I think service continues to be an issue here. I don’t think I’d stay here again.

Globalist should steer clear of this hotel. The hotel caters to large corporate events and brand loyalty means very little to them. Rooms had a very unpleasant sewer odor and staff seemed inexperienced

Elegant room with a comfortable and spacious bathroom (though no bathtub). The highlight was the infinity pool, with amazing views of the bay. The rooftop bar, Mr Stork, was also a great spot to hang out with colleagues at the end of the day. The hotel is right next to the very cool art deco building and just steps from Haji street. The staff was very accommodating and breakfast had a very wide selection for many different tastes.

We had a wonderful stay, made even better by a surprise suite upgrade. From the moment we arrived, the service stood out. Their shoes said it all -constantly moving, checking in with guests, and making sure everyone felt looked after. Truly impressive hospitality. Great Location as well! connect to Bugis station and shopping precint, close to medical centre. Evelyn, the manager at Andaz Singapore, she was responsive and helpful, and we appreciated her assistance. Overall, a memorable stay with standout service. Thank you to the team! Even our daughter was so happy with the stay that she left a handwritten note for the team to say thank you!

We enjoyed the service and cosiness of the room so much. This is our 2nd stay with our 2 kids who came along this time. The experience was beyond our expectations and we cannot come back again for our next stay.