Fairmont Singapore

James took the most insane photos of my daughter and I. Jess, Ansel, Zach are literally fantastic, service and food are unreal and quality so fantastic

James is a world class photographer and everyone's best friend. Jess, Ansel, Zach are fantastic. Service us fantastic and they take insane care of us.

My daughter & I were at the Fairmont Gold Lounge on New Years Eve to watch the Fireworks Over Marina Bay. It was the perfect location to have a really good & breath taking view. of the fireworksThe moment we step into the Gold Lounge was warmly greeted by Jame who help us take some photos.We were shown to our table facing Marina Bay the perfect view.Iand my daughter Debra must compliment all the staff James Sam Harn Zach Jess Alan & Maya making sure we enjoyed ourselves on this special New Year Eve night to welcome 2026 helping us take nice photos serving us champagne and topping in every now and then It was such an enjoyable night the food was really good too Grateful thanks to all the staff to make this night so memorable

This hotel was honest to goodness perfect in my opinion, when me and my 2 kids were placed in a room and there was a problem we got moved without any trouble and the service was terrific. They would always be open to help for absolutely anything, from big to small. But one of the best parts was the amazing photos that the staff could take, because we stayed for New Years Eve, and the pictures the staff at level 25 took was angled and performed greatly. Overall an extremely good hotel to visit worth the cost easily, 10/10 rating. Will definetely come back

We were in a Signature suite for 3 nights over the holidays. The only plus for the stay was we were able to check in a couple hours early and the front desk agent was very friendly. Now for the cons. The room is showing its age. The decor is outdated and the finishings aren't well maintained. The bathroom is tiny and the half-glass partition didn't keep the shower from getting onto the floor. We had just come from 3 nights from the Marina Bay Sands, so the stark difference in the room comfort, furnishings and finishings was night and day. The thermostat didn't go lower than 20. So I had to have the fan on at full blast to keep it as cool as possible. The bed is right next to one of the vents and at full blast, it is LOUD. So it was either a choice of being hot and stuffy or listening to loud gusts the entire night. None of which contributed to good sleep. Maintenance was called on Day 2 but they could not override the minimum temperature; and did something about a valve that was supposed to help. Spoiler alert: it didn't. Housekeeping missed on making up our room on Day 3. We had the 'please make up room' light lit, and were out most of the day. Came back to our room in the late afternoon; nada. Left the room for dinner at around 6pm, came back around 9pm and our room had been nicely turned down. Which was a bit of a surprise, given turndown service is supposed to be upon request. The 'regular' housekeeping miss meant that when we woke up dark and early the next day to make an early flight, we had no creamer or sugar supplies to make a coffee before heading to the airport. First world problems I know, but when you stay in a Fairmont, there are certain base level expectations. Again, comparing to Marina Bay Sands, where the rooms were immaculately made up twice a day (without request) and all amenities (bathroom and beverage) restocked completely. And lastly, the elevators conked on us not once, but twice during the stay. The first time it happened, the lights flickered, the screen in the elevator flickered and then the elevator stopped. We pressed the door open button, different floors, nada. Pressed the alarm button. Nada. Pressed the call button. Nada. After a couple minutes, I pressed the door open button and this time it did open. We scuttered out and caught another elevator down to the lobby. We let the front desk agent know of the problem; and he seemed very unperturbed; like it happens all the time. There was no urgency of maybe blocking off the elevator until maintenance could take a look at it. The second time a different (!!!) elevator did the same thing; except the stoppage was much quicker. We made sure to avoid these 2 elevators for the rest of our stay.... For your money, I'll look at other properties.