The Fullerton Hotel Singapore

The hotel is so clean, rooms get cleaned very throughly. The restaurant is so beautiful, the food was amazing and the breakfast options were great. Kiat Wei was so nice and made the experience more memorable, suggested me to try Otah Otah which was very good. Overall the experience was great and I would come back for sure!

This is the second time we have stayed at The Fullerton Hotel with our 2 teen daughters. We had club privileges and the staff are exceptional on the club level. They assisted us with faulty room keys cards and the service from Ambi was superb!!

The staff are hugely attentive, engaging and polite, especially Mr Boon who made us particularly welcome. Next time in Singapore… it’s The Fullerton for sure.

We had high hopes for our stay at The Fullerton, having read the positive TA reviews. However, we were disappointed on a number of occasions. Firstly the good bits. Stunning former post office building in a fabulous location. Our room had a glorious view. Breakfast was excellent. Beautiful pool. Now, the bad bits… Upon arrival at 4pm after a 21 hour journey, our room was not ready! We had to wait 2 hours to gain access to our room, due to a problem with drainage. Our room, however, still had a foul smell. As an apology the hotel kindly gave us complimentary dinner in the restaurant that evening. However, we would have preferred our room to be sweet smelling and to be ready upon arrival! The same evening, we were awakened by loud banging right outside our room - it was the hotel maintenance team. They kept us awake from 12am-2am. Incredibly frustrating when we were tired from travelling . We complained to reception the next morning and asked for a different room. They assured us that the noise was a one-off and would not be repeated. Upon returning from dinner, the maintenance team were once again setting up their equipment right outside our room. My husband talked to them and they confirmed they would be working that evening. We telephoned reception who explained that no work would be happening - this clearly was not the case! We found this incredibly disappointing for a reputable 5 star hotel - having to personally intervene to stop the work. Wholly unacceptable. The Fullerton was the start of our big anniversary trip, and sadly it was a huge let down. We will not be returning. Next time, we will stay at the fabulous Four Seasons again.

Amazing atmosphere in this historic hotel. Excellent and most helpful staff who cannot do enough for you. Zi Xuan was outstanding. Everything was top class. Highly recommend it and its position is not far from many Singapore highlights. Eileen Kennedy