JW Marriott Hotel Singapore South Beach

First of all, the staff at this hotel are outstanding. I have stayed here repeatedly and cannot express enough the level of professionalism displayed while not falling short of being warm, personable and welcoming. Luna and her guest relations team have repeatedly done a fantastic job at simply paying attention, being there for anything you might need and beyond, adding that personal touch which makes a guest feel seen and comfortable - a home away from home, which to me is the highest thing a hotel can achieve. It's often the "little" things and points of contact, which are not part of the standard hotel transaction but go such a long way to making a visit into a special stay. At the executive lounge, being greeted so kindly everytime by Javier, Fiona, Howard and there are many more staff there who (I'm sorry I cannot recall everyone's name!) all work tirelessly to provide everything and more of what a guest might need to relax, refresh and lounge away the day - the food offerings from breakfast, afternoon and evening are vast and plentiful, if Singapore didn't have so many other great food options, I would eat here all day, everyday! I've also found the front desk and bell desk staff very helpful down to the little details from arrival to departure and everything in-between - some names I recall are Ryan and Leong but there are of course many more who have always gracefully assisted me. Last but not least, the team on the 18th floor pool patio/fitness area and the Ebb6 pool patio are absolutely wonderful as well, from Andrew to Farid, Hafiz, Kelvin and Curt (and I'm sure I'm forgetting some here..) they all connected with me with such ease and it was a genuine pleasure to chat with them whenever I'd stop by. I cannot wait to return to this hotel for the next stay, it is in a perfectly central location, probably the best out of the Bonvoy options, integrated into such a cool complex called "South Beach" (the staff can fill you in on some fun historical details!) and so well connected to the surrounding malls, MRT stations, restaurants and sights, there is something to see and explore in every direction from the hotel. Needless to say, the amenities and ambiance do not fall short of amazing. The housekeeping team does such a great job at refreshing the rooms morning to evening, and there are many great views to be had from the different sides of the building - even if you don't get a room with vast views, simply head up to the 18th floor patio and you have all the 360° available to enjoy. By the way, 2 large separate pools is a luxury that I don't see often either! I can go on and on

Review: We stayed 5 days in JW Marriott Hotel Singapore. As Bonvoy Platinum member we got a room upgrade , a small gift , complimentary breakfast and access to the executive lounge. It was all very convenient for us. We could choose between the lounge and the Beach Kitchen Restaurant to get breakfast and we choosed the Beach Road Kitchen because of the wider selection. The afternoon tea and happy hour in the lounge was always very good. Everywhere is spotless clean, our room maintenance was perfect as well. We had some issue with the in room safe , and they solved the problem immediately. We liked the view from our 16th floor room to the MBS and the Flyer. The pool on the 6th floor is very nice, sometimes sunny, and very calm. The other pool on the 18th floor has a phantastic view to the city, but very windy and the water is quite cool. Our room was very spacious and well equipped. We liked very much the Toto washlet :) There are almost everywhere huge mirrors widening the space, but I’m not sure , if I want to see myself on all walls . The location of the Hotel is perfect, the MRT station is in the building, more bus stations are quite near as well, so we could use out our 4 day Pass very well. All in all we were very satisfied, and would recommend this Hotel for everyone definitely

Debated at booking between St Regis, Ritz or JW Marriott and so happy I picked JW Marriott south beach. It is central located and the view from our room is amazing. You got the city view together with the bay view. At night the skyline and the colorful lights from the distance made the night quite magical. The room is spacious, clean and modern. Amenity is nice hotel basics. The water filter in the room is a plus. The highlight- the staff service. Everyone is very welcoming, friendly, professional and helpful. I enjoy the executive lounge during my 5 nights stay. They offer breakfast, afternoon tea time and cocktails hours. The afternoon tea is minimal but a nice touch. What made me enjoy my lounge experience was the staff. Everyone remembered my name, greeted me everyday, remembered what I normally drank in the morning, brought them to the table. Shout out to Joshua, Sarah, Phyllis at the lounge. Thank you for making my experience at the lounge unforgettable. Highly recommend staying here.

Stayed here overnight booked a 2 bed as a titanium elite member no upgrades available because it weekend. Location is nice near MBS . Just take not on this property they have 2 TWIN beds only. Not a double bed. Upon arrival they allow us for early check in around noon, which they block as in 5th floor with a view of club lounge. I informed the desk upon that i kinda feel the room so dark and they tried to transfer us on 8th floor which is much smaller room so we decided to stay on the first one. but lo and behold at midnight while i was in the wash room and my brother was sleeping already the lights suddenly turned off which totally blacked out. Someone form hsk and engineering went to check the room it there's something room with power supply. Ordered food from room service and Nerio was friendly and accommodating. on the day of check out I ask if ever i can stay in the lounge while waiting for my flight which they declined which is a first time for me knowing the elite status and offer to stay outdoor on the pool area knowing the haze in Singapore is unhealthy right now i just left the property and waited in the airport.

Came to JW Marriott south beach to celebrate my birthday! We were greeted and served by both Xin Jie and Leong San at the front desk, my experience was very pleasant and seamlessly! Really appreciate the top notch customer service the moment we entered the hotel! Next up the room, was surprised with balloons, a cake, and a nicely decorated mirror! What a lovely gesture and attention to details. Thank you Rosy, Angel and the Guest Relation Team for making my birthday celebration here at JW a memorable one! Would highly recommend JW marriott south beach!