JW Marriott Hotel Singapore South Beach

I had an amazing stay at this hotel to celebrate my boyfriend’s birthday! The location is incredibly convenient, making it super easy to get around and explore the area. One of the true highlights of my stay was the exceptional service from the staff. From the moment we arrived, the team made us feel so welcomed and well taken care of. Every interaction—from the bellmen to reception to the lounge—was warm, professional, and genuinely attentive. Special thanks to: Bellman Team – for the warm welcome and helpful service Reception Team – especially Firdaus, for the smooth and friendly check-in F&B Team – for your attentive service during our meals Executive Lounge Team – Angelica, Patrick, and Frances, your hospitality made our lounge experience extra special Guest Relations Team – Michelle, Sue, and Michi, thank you for going the extra mile to make our celebration memorable Your dedication to outstanding service truly stood out, and I deeply appreciate the effort each of you put into making our stay so enjoyable. We left with wonderful memories and can’t wait to return!

I wanted to extend my sincere thanks for Luna's warm hospitality and personal attention during my recent stay at JW Marriott Singapore over the National Day weekend. I truly appreciate her taking the time to personally check us in despite how busy the hotel must have been, and for doing her best to secure a room with a view of the fireworks — it was a real highlight of the stay. It was also such a lovely surprise to see Casey. We’re very grateful for the beautiful birthday decorations she arranged in the room for my niece — she was absolutely thrilled, and it added such a special touch to the trip. She is such a gem! My family and I thoroughly enjoyed our time at the hotel, and I also had the pleasure of meeting Michelle during check-out. She was warm and professional, and it ended our stay on a lovely note. If I may share one piece of feedback — the lounge breakfast experience could use some improvement. When I visited on 10 August, it was quite chaotic, with staff appearing overwhelmed by the crowd. I also witnessed some senior team members reprimanding other junior staff in front of guests, which created an uncomfortable atmosphere. Given that the hotel has likely managed similar peak periods before, I’m confident this is something that can be addressed moving forward.

Excellent service and a perfect stay – even as an “alternative hotel” We had originally booked our last night in Singapore at The Westin. Due to a last-minute cancellation by the Westin, we were offered accommodation at the JW Marriott Singapore South Beach – an offer we gladly accepted. Our arrival was exceptional: we were met directly at the taxi by Mr. Patrick Maurer, Director of Rooms, who personally escorted us through the entire check-in process. The JW Marriott is an outstanding city hotel with upscale facilities and an ideal location close to all major attractions in the city centre. The staff are friendly, helpful, and highly professional. As we stayed only one night before our return flight to Germany, we could not experience the hotel in its entirety. However, we greatly appreciated the late check-out at 2 pm and the access to the 18th floor, which offers a pool, changing rooms, numerous comfortable sofas, and a bar – perfect for relaxing before heading to the airport. Conclusion: Even though we experienced the JW Marriott as an “alternative hotel,” it fully won us over. Excellent service, great location, and high comfort – highly recommended.

I had a wonderful stay at JW Marriott Singapore. The room was very comfortable, and I appreciated the access to the business lounge, which was perfect for quick refreshments and work. I also tried the breakfast in the main room, and it was fantastic — more variety and options, especially for those with food intolerances, which had a broader selection compared to the lounge. The location is excellent, with easy access to nearby attractions, and the pool offers stunning views of Marina Bay. Overall, a memorable experience with great amenities and service.

JW Marriott is my favorite hotel brand. Luxury without be crazy expensive. First time in Singapore. What an amazing city. This hotel is in a great location, right next to a Subway station and a downstairs mall with every type of restaurant imaginable. Awesome execute lounge with free breakfast for platinum members. Rooms standard for JW. Great pool and bar on the 18th floor with amazing view. This place is a no brainer for Singapore.