JW Marriott Hotel Singapore South Beach

My husband and I recently stayed at the JW Marriott Singapore for three nights. Being Marriott Titanium we were able to use a Suite Night upgrade award to upgrade to one of the premium suites at the hotel. Lounge access was also included and the selection at breakfast, tea time and in the evening was quite substantial. The location of the hotel is excellent for sightseeing and you can easily walk to many locations. We were celebrating our 25th wedding anniversary and the staff went out of their way to make our day special. Highly recommend this hotel.

A decent JW Property with overall positive experience. Positives: Clean room and sleep quality. Overall service quality as they tried to accommodate top elite members Negatives: Front desk staff should be friendlier. Food choices were limited, and quality was disappointing. The spa service was not as good considering the value of the money. I would consider returning.

During the span of 25 years as elite member, from SPG to Marriott Bonvoy, I have only given two bad reviews and this is the third within 2500 nights. As a lifetime Titanium and currently an Ambassador I have had many wonderful stays over the years with excellent service and caring treatment. My seven day stay at the J.W.MARRIOTT SINGAPORE SOUTH BEACH was not one of these. In truth, it was the worst stay in 10 years. I do get a free breakfast benefit, however I do not enjoy eating in the Club Lounge for breakfast. I have always been welcomed to enjoy this benefit at any hotel’s dining room instead. At the J.W.MARRIOTT SINGAPORE SOUTH BEACH I was indeed denied that and told on no uncertain terms that breakfast was in the Club lounge ONLY. This message was delivered in person by the Director of Rooms, who apparently has assumed a leadership role in the absence of a General Manager. His delivery and attitude was cold, condescending, and dismissive. This was not the treatment I expected for my loyalty. I was truly appalled. The club lounge was total mayhem. It was so overcrowded. The hotel has installed very small scale tables and very small chairs in order to increase the capacity. A Club Lounge usually provides a relaxing space at the beginning or the day or at the end of a day. The overall impression was very unwelcomingThere is no comfort or relaxation at the J.W.MARRIOTT SINGAPORE SOUTH BEACH. The food was practically inedible and dismally displayed. I was served a room temperature canned soda, then a soda frozen in the can…really? There was literally nothing there for us. Our further trips to the club lounge were very limited. The food quality in the evening did not improve. Marriott has a corporate office in Singapore. Shame on them for not advising the J.W.MARRIOTT SINGAPORE SOUTH BEACH to improve. After over 2500 nights stayed, this was by far the worst experience I have ever had. I encountered other issues at the hotel as well that I won’t even dwell on. If you enjoy the benefit of a Club lounge, I advise you to look elsewhere as the lounge at the J.W.MARRIOTT SINGAPORE SOUTH BEACH will be a huge disappointment.

Hosted my wedding at JW marriott South Beach in Singapore on 14 June, thanks to Chanel's help with all the preparation and love the assistant from Angela, banquet team on the actual day, it was indeed a successful event and thank you JW marriott team for making my dreaming big day an unforgettable one! thank you !

I had a wonderful stay at JW Marriott Singapore South Beach during my holiday last June. The visit was part leisure, part family visit, and the hotel provided the perfect balance of comfort and convenience. This was my first time experiencing the hotel’s lounge, and I was genuinely impressed. The ambiance was quiet and elegant—an ideal spot to unwind after a day of exploring the city. The service there was attentive without being intrusive, and the refreshments were thoughtfully curated. I would like to give a special shoutout to Fiona and Javier, who went above and beyond to ensure that we are well taken care of, and that my husband get an insight on how Executive Lounge is managed. Our room was well-maintained, spotless, and very comfortable throughout my stay. Everything felt fresh and in excellent condition, and I appreciated the attention to detail. A highlight was the special amenities thoughtfully arranged by the guest service team—this extra touch really made me feel welcomed and cared for. Our biggest thank you goes to Donan, thank you for arranging the welcome amenities— it was not only enjoyed by us but also our family members. Overall, I had a memorable and relaxing stay, and I would gladly return. I highly recommend this hotel to anyone visiting Singapore, whether for leisure or to reconnect with family, as I did.