Mandarin Oriental, Singapore

Wonderful stay at the Mandarin Oriental! First time we’ve visited since the refurbishment and we were not disappointed. Amazing service - from reception through to the porters we couldn’t fault them. Afternoon tea is also worth a mention - some really interesting flavours and beautifully preserved, would recommend, Will be back!

Our recent stay at the Mandarin Oriental, Singapore was nothing short of exceptional and truly unforgettable. From the moment we arrived, the experience set the tone for what would become our best hotel stay to date. Check-in was friendly, efficient, and completely seamless, allowing us to settle in and start enjoying our stay right away. We stayed in a beautiful suite overlooking Marina Bay, which was absolutely spotless and offered stunning views both day and night. As we were celebrating our 10th wedding anniversary, we were especially touched by the thoughtful personal touches arranged for us—an anniversary card, cake, and a lovely welcome gift. As long-time fans of Mandarin Oriental, these details meant a great deal and made the occasion even more special. What truly sets this hotel apart is the level of customer service. It is, without question, the best we have experienced. Every member of staff we encountered—from housekeeping to concierge to the hotel driver—was friendly, helpful, and incredibly knowledgeable. There is a genuine warmth and professionalism throughout the entire team. The club lounge was another highlight of our stay. The food offering was exceptional throughout the day, with a fantastic selection that was both high quality and beautifully presented. Whether it was breakfast, afternoon tea, or evening canapés, everything felt thoughtfully curated and elevated the overall experience. We would particularly like to thank the team at Haus 65. Jaya, Ena, Christina, Timothy, Britney, and Tricia all provided outstanding service during our stay. A special mention must go to Tricia, whose bubbly and positive personality made us feel like part of the Haus family. Finally, a heartfelt thank you to Sera, who coordinates the club lounge with such ease and professionalism. From the moment we checked in, she made us feel welcomed and completely at home. This was, without a doubt, our best hotel experience, and we are already looking forward to returning.

Ideally located on Marina Bay, close to MBS, the hotel exudes peace and tranquility. This is Singapore so you can be sure everything works, but this hotel does it with quiet style. The bedrooms are well appointed, the breakfast buffet is outstanding and all the staff are polite and helpful. Their welcome for young children is genuine and effusive and little touches like a towel and water - as you return from a morning run- set this place apart.

I hope the management team, including Jill Goh, reads this feedback carefully. Although your Guest Relations team emailed me for a review, I never interacted with them during my stay. I’m happy to share my experience. At check-in, other guests received welcome drinks, but my friend and I did not. I also requested a room upgrade in advance for my friend’s birthday, based on my membership benefits. I was told no upgrades were available due to occupancy, yet upgrades were offered if we paid extra. Later, a manager kindly arranged an upgrade during our stay, which I appreciated. However, both rooms had issues. In the first room, there were stains on the pillow, a spider, and marks on the mirror. In the second room, the shower pressure was weak, one button was broken, and a loose cable near the bed posed a safety concern. Communication was another challenge. The concierge made a restaurant reservation I had not confirmed, and I had to cancel it myself without any apology. Similarly, a birthday cake I stored with the hotel was reportedly discarded without notice, then later found in the front office fridge. This lack of coordination and internal communication was frustrating. While some staff were polite and tried to help, the overall experience felt disorganized and inefficient. Being asked to “email feedback” instead of resolving issues on-site was disappointing. The property has strong facilities, but service execution needs significant improvement. Ironically, I still received generic follow-up emails saying I had a “memorable stay.” Looking forward to another email.

We came to Singapore to celebrate our wedding anniversary and chose Mandarin Oriental because of its location and read great reviews about it. I also was very excited to see the updated renovations they've done recently to the hotel and it did not disappoint. Everything with this hotel, top to bottom was just beautiful. No details missed! HAUS65 team was exceptional and made our stay memorable in every way. Thank you for their help for getting us last minute reservations at Ce La Vi and for confirming our airport transportations since we changed the time the last minute. I love how everyone greeted us by our name every time we come to the lounge. The room was spacious, clean and the colors are just calm and peaceful. Housekeeping never missed a detail, even gave us a cable tie for our phone charger cables that were plugged right by the night stand. I used the M.O app to speak to concierge and reserve a spa appointment for the next day and it all went smoothly! That was really nifty- all done in an app! I wish we had more time as we didn't have time to relax by the pool. We definitely would love to come back.