Mandarin Oriental, Singapore

A wonderful hotel in a brilliant position, overlooking Marina Bay Sands, with easy access to walk to places. The Staff are amazing, all so helpful, warm and friendly. The hotel is spotlessly clean and the rooms are super comfortable and well appointed. Breakfast buffet is perfection, and the pool area is lovely. Would not hesitate to recommend this hotel, and would return in a heartbeat! I visited a lot of hotels whilst there, Ritz Carlton, Four Seasons, Marina Bay Sands etc; and this was far superior to them all!

During this trip to Singapore, I stayed at a total of three different hotels. First of all, I absolutely loved the location of the Mandarin Oriental; it's so close to Marina Bay Sands (MBS) and the Merlion. The accessibility was fantastic, making it perfect for taking an evening stroll around the nearby attractions and easily walking back. I actually made a mistake with my booking dates. Since I didn't book directly with the hotel, it was a bit difficult to modify. However, the hotel staff communicated wonderfully with my travel agency to sort it out, allowing us to stay without any issues. I had mentioned it was our 10th anniversary, and I was so surprised and grateful that they prepared not one, but two cakes for us! They also gave our child a cute bag and a stuffed toy as gifts. It's a bit of a shame that the pool view is currently being obstructed by construction, but the service everywhere else in the hotel was so outstanding that it made up for it. I genuinely regretted that this was my very first time staying at a Mandarin hotel! Down by the pool, the staff regularly came by to serve complimentary drinks and water. During breakfast, our child was looking for a fish dish they had eaten the day before. When I asked if there was any fish on the menu, the chef mentioned there wasn't any today, but then went out of their way to make the exact same dish from yesterday just for us. (I was so, so thankful!) Also, the room slippers were incredibly comfortable. I kind of wish I had brought a pair home with me. At first, I thought the room might be a bit small, but the bed was huge, so there was no discomfort at all for our family of three sleeping together. The bedding was easily the most comfortable among all the hotels we stayed at in Singapore. Lastly, we used our hotel dining credits to have a meal at Dolce Vita before checking out. The Italian dishes were absolutely delicious, and you could really taste the culinary expertise. I highly recommend trying their signature menu. Every single staff member we encountered was incredibly kind, making for a truly enjoyable stay. The hotel is directly connected to the Marina Square mall next door, and it's also very close to Gardens by the Bay, the Singapore Flyer, MBS, and the Merlion! If I visit Singapore again, I would definitely love to stay here again.

I recently stayed at the Mandarin Oriental Singapore and in my humble opinion, it’s one of the best hotels anywhere in the world. From the moment we arrived, the service, the atmosphere, and the sense of luxury blew us away. We were upgraded to a suite, and it was nothing short of spectacular. The bed was so comfortable, like sinking into cotton wool, and the suite felt like a home away from home. The highlight, however, was the view. The Marina Bay skyline from our room was breathtaking, honestly it’s my favourite view in the world. I couldn’t stop sitting by the window, day and night, just taking it all in. The location is perfect for exploring Singapore, with Marina Bay, Gardens by the Bay, Suntec City, dining and attractions all a short walk away. The service throughout the hotel was exceptional, but Haus 65 deserves a special shout out. Sera, Debbie, Albert and the rest of the team (sorry I didn’t pick up the rest of the names) were outstanding. They all took an interest in us, were attentive and genuinely caring. It’s the best lounge in Singapore by far. We also dined at Cherry Garden by Chef Fei and had our best meal of the trip. It’s one of the best restaurants in Singapore. The food was amazing and the service was impeccable. The Mandarin Oriental Singapore has become my favourite hotel in the world, and I have been lucky enough to stay in a lot of nice hotels across the globe. It’s a world‑class hotel with world‑class service, and I’ve now become a lifelong Mandarin Oriental fan.

The Cherry Garden by Chef Fei was excellent. The sommelier , David Lee advised us on meal choice and wine which brought the whole experience together. It was truly fantastic

I returned to this hotel after having stayed here in 2018, so I was able to notice quite clearly the changes made over the years. The interiors have been refreshed and, overall, the hotel is well maintained, attractive and clean. From the moment you arrive, however, you immediately get the feeling that this is primarily a large city business hotel. The reception staff were very kind and professional, but because of the size of the property and the constant flow of guests, the experience feels somewhat impersonal. You are well looked after, but you do not necessarily get that sense of being personally pampered that I would associate with a Mandarin Oriental. One service that did make a very good impression on us was the butler service via WhatsApp. Despite the size and high occupancy of the hotel, the butlers were consistently responsive, usually replying quite quickly and making a genuine effort to understand and resolve our requests. This was a very convenient and appreciated service, and it added a more personal touch to the overall experience. The rooms have also been renovated and are attractive, well maintained and exceptionally clean. However, they are extremely small. For a hotel of this category and, in particular, for a Mandarin Oriental, I found the room size rather disappointing and somewhat cramped. Our room overlooked the bay and the pool area, which provided a very pleasant view. During our stay, there was construction work for the new stadium directly in front of the hotel, so we could see cranes and the construction site from the room. Fortunately, this was much less problematic than expected: once inside the room, we could barely hear any noise at all. The soundproofing is excellent. One aspect I particularly appreciated was the evening turndown service. Despite the hotel being very large and busy, the housekeeping team still came in the evening to refresh the room, replace towels and make sure everything was in order. This is something that is not always provided, even in high-end international hotels, so I thought it was a very positive detail. In general, the housekeeping team was excellent: extremely attentive, efficient and responsive. Whenever we requested the room to be serviced, it was done very quickly. There was, however, one administrative issue with our reservation that was rather unfortunate. During our stay, one of our rooms was cancelled in the hotel’s system and, at the same time, an additional room was charged to us. Unfortunately, the discrepancy was not resolved even at check-out, so we ultimately had to pay for a room that, as we subsequently understood, had been cancelled due to an error on the hotel’s side rather than by our travel agency. I appreciate that mistakes can happen, particularly in a large hotel, but I would have expected the issue to be identified and resolved before check-out. The swimming pool is more or less the same as I remember it from eight years ago, although some of the furniture has been updated. It is a pleasant pool area, although nothing particularly exceptional. The service around the pool was, however, quite good. The main disappointments came with the dining options. Breakfast is served as a buffet, and I remember it being exceptional when I stayed here in 2018, with a very wide variety of choices. Unfortunately, I felt that the selection has been reduced following the refurbishment. It also appears that some of the buffet space has been sacrificed in favour of additional seating. The result is a very crowded and hectic breakfast experience. There is a constant sense of rush, involving guests, waiters and managers alike, and it is difficult to enjoy a relaxed and peaceful breakfast. We therefore started going to breakfast very early, around 7:45–8:00 a.m. By around 9:00 a.m., we saw queues of perhaps 20, 30 or even 40 metres of people waiting to enter, and I can only imagine that the waiting time must have been considerable. For a hotel of this category, I find having to queue for breakfast for potentially 20–30 minutes difficult to justify. We also tried the Morton’s the Steakhouse, and unfortunately this was a very disappointing experience. The restaurant has a rather dated American-style concept, reminiscent of the 1980s and 1990s, and I felt that both the overall atmosphere and the service reflected that lack of modernisation. The staff were courteous, but the service felt somewhat rigid and lacked freshness. The dishes themselves also felt dated, both in presentation and in concept. In my opinion, this restaurant would benefit greatly from a complete review of its concept, atmosphere and menu. The world of hospitality has moved forward considerably, and this particular restaurant feels as though it has not kept pace. Our experience at the Dolce Vita, the Italian restaurant next to the pool, was considerably better. The interior is pleasant, although not particularly remarkable, but the service was excellent. The staff were efficient, professional, friendly and energetic, and we really appreciated their approach. The food was also of very good quality, making this a very positive dining experience overall. Taking everything into consideration, I would say that this is a good hotel, however, I expected more from a Mandarin Oriental. The biggest issue for me is the relationship between the price and what is actually delivered. This is undoubtedly a well-located hotel in the heart of the city, and it has many positive qualities, but at the rates charged I believe the overall experience should be more refined and consistent.