Pan Pacific Orchard, Singapore

Our stay at Pan Pacific Orchard was made truly unforgettable thanks to the incredible service at the Club Lounge. Pushpa, Edlyn, and Anil went above and beyond to make us feel welcome and cared for every single day. From the moment we arrived, their warm smiles and genuine hospitality stood out. They remembered our favorite drinks during cocktail hour and always made sure we had everything we needed — before we even asked! Their attention to detail and personal touch made the experience feel luxurious and special. The food was absolutely delicious with an excellent variety that kept us looking forward to every visit. The atmosphere was elegant yet relaxed — the perfect retreat after a busy day exploring Singapore. If you’re staying at Pan Pacific Orchard, access to the Club Lounge is definitely a must. It’s worth every bit — not only for the food and drinks, but for the exceptional service from an outstanding team. Thank you, Pushpa, Edlyn, and Anil, for making our stay so memorable!

Pan Pacific Singapore – A Luxurious Stay with Thoughtful Touches We had a fantastic stay at the Pan Pacific Singapore. Upon check-in, we were upgraded to a loft room, which was both stylish and spacious. The split-level layout gave the room a unique charm. The bed was incredibly comfortable and the bathroom was another standout—modern, spotless, and equipped with everything you'd expect from a luxury hotel. -The hotel is walking distance to Orchard Road. The bus outside the Thai Embassy on Orchard Road and right near the hotel is perfect for getting buses around Singapore. There is also a bus to the airport from this stop. My son caught the last bus to the airport around 11:40pm from there. There is no buses after 12am so you will need to take a Uber. -Room service was lovely although they did overcharge us and the person on front desk didn't understand this. -We had a club room. If you have children, (under 18) they will not let you sit inside with them. You have to sit outside. Something they should tell you when you are booking. So outside in the heat. However, the staff at the club room were fantastic, helpful and still made us feel welcome despite having to sit outside. Excellent food in the club room and the setting outside was lovely despite the heat. We had cocktails and afternoon tea there and it was one of the best club rooms we have been to. -We had breakfast in the main restaurant. People were eating in their pyjamas and slippers. Not really what I would expect for a lovely restaurant as there is a dress code! (Tell the customers to go get dressed.) Excellent food and good wait staff. One of our favorite parts of the stay was the large pool area. It’s clean, well-designed, and perfect for relaxing or swimming laps. The overall ambiance of the hotel is sophisticated yet welcoming. We mainly stayed here because of the great design of the place and it looked interesting. It definitely was this. Highly recommend for anyone looking for a luxurious and comfortable stay in Singapore!

Amazing experience. Great view out of the hotel room balcony. Special thanks to Sharpe @ Florette for your impeccable service and attitude, we can’t wait to be back for our next stay (or just even to drop by for their tapas). Fully recommended 10/10

We stayed for a night in a pacific club balcony king room, which included the club lounge access for breakfast and evening cocktails. The room is on the smaller side but there was a lot of clever use of space to make it seem bigger - seems well thought out. The balcony overlooking the garden was amazing with some comfy seating. 2 favourite things about the room were the ridiculously comfy bed and pillows and the Jo Loves toiletries - excellent selection of amenities. The hotel is visually stunning - we visited all of the different gardens and absolutely loved the unusual design. We used the club lounge for both breakfast and cocktails, and there was a great selection of food and drinks. Hotel location is really good and easy to get to the main attractions via public transport, and our room was so quiet. One minor point was on the facilities available for late check out. We were flying back to the UK at 3am and checked out in the morning - the only shower facilities were next to the pool and had no indoor space to sort out our cases etc before leaving which wasn’t ideal given it was really windy!

The hotel looks extremely beautiful from outside. However it doesn't feel like a 5 star hotel when staying in. Room cleanliness need improvement. Bedside table was disgustingly sticky. Left my mobile phone and use it the next morning to find my phone being stained. Mosella was fantastic because of the chef. Service staff needs more improvement. When asked about restaurant, don't seem to be sure about answering us. Florette is really beautiful too. But the gentleman with a hair bun looks like he had a bad day and was really unfriendly. We also saw him using his bare hand to put ingredients while making drinks. We decide to order wine instead after seeing that. After all the reception is the best. They were friendly and approachable. They were the saving grace during our stay.