PARKROYAL COLLECTION Pickering

A short holiday with family get so comfy The services is nice with the help from all staff members, on top of that the service from Brent is above and beyond, he is thoughtful in all aspects and made our stay completely flawless. The facilities is complete, the location is in the middle of china town and is near to many tourist attractions, the room is clean, includes many free services, hair dryer has quick drying power, and it’s good designed with many practical accommodation and comfy bed and pillow.

We stayed at this hotel during the 2nd week of April. It was a pleasant stay with great customer service. I travelled with a big group of of 12 and were always looked after by the staff. Staff members such as Brent helped us with our questions and was helpful with guiding us of what we could do on the day. The only negative was we were never informed of the pool closure due to it being fixed. This meant the kids could not enjoy the pool while we stayed at the hotel, this would have made a big difference for the kids especially as the kids travelled for 13 hours on a flight to only find out they couldn't jump in the pool. (there was an option to use their other hotel's pool but it didn't make sense for us to visit another hotel to just use a pool). It would have been useful to have this mentioned to us before arriving and an option to stay at their other hotels (or a discounted price could have been arranged as you pay for the rooms and use of their facilities). The location of the hotel is its selling point as it's in the middle of everything we wanted to do. Hopefully the hotel can work on their communication regarding any closures in the future so customers know in advance rather than on the check-in day. The rooms were nice, clean and open. The breakfast was nice with a nice selection on offer.

Great place to stay. Had 3 nights and couldn’t fault the property. The concierge - Brerit provided us with helpful information and his service was very attentive and professional. The property has been well maintained and the architecture is impressive.

Excellent clean room with a great view and free minibar with snacks, picturesque infinity pool with also a great view. Everything is new and fresh, also made with fashion. Enjoyed my stay very much. Next time in Singapore - this hotel for sure.

The staff are amazing. Echo and ever staff member we dealt with were so friendly, respectful and treated like royalty. The quality of our room and amenities was amazing. The views of all the greenery is spectacular. Club floor is spectacular 👌