The Ritz-Carlton, Millenia Singapore

Location was perfect. Service was flawless. Very clean and well maintained but it is in dire need of a refresh. It simply cannot bill itself as a premiure luxury property with rooms that feel very old and dated.

Thanks you miss Clarice from guest Relations,Ur wlc girft make me feel warm and it make me feel like wlc bck home,it not just a place to stay or hotel it was home and Thanks you to the pastry chef and ird chef and service team.

I went to eat at the Republic and was served by Boon Yi and Ling Ling. They were fantastic! Polite, professional, and proficient in all aspects of their work! Great recommendations for wine and food as it was sooooo delicious. The place was beautifully presented as well and the pianist set such a pleasant tone to the overall experience. Given all of the above, the price was well worth it and value for money.

Enjoy the New Year' s Brunch experience....especially thanks to Krishna for his freat and attentive service........!

The Ritz-Carlton, Millenia Singapore — Not Worth the Name. Not Bonvoy-Friendly. Avoid. I stayed here expecting Ritz-Carlton standards. What I got felt disconnected, defensive, and out of sync with Marriott. This property operates like a rogue hotel wearing a luxury badge. Top issues future guests should know. No real Marriott Bonvoy support Benefits ignored or downgraded. No recognition of elite status. Staff openly distance themselves from Marriott policies. Points and perks feel optional, not guaranteed. Cold and transactional service Polite words. Zero warmth. Requests treated like inconveniences. No ownership when things go wrong. Inconsistent room readiness Delays at check-in. Housekeeping misses basics. Turn-down service feels rushed or skipped. Outdated rooms for the price Décor shows age. Technology feels behind modern luxury standards. Bathrooms lack refinement expected at this tier. Noise issues Poor sound insulation. City and corridor noise disrupt rest. Not acceptable for a “luxury sanctuary.” Overpriced dining with weak execution High prices. Mediocre flavors. Slow service during peak times. Unresponsive management Complaints acknowledged but not resolved. No follow-up. No accountability. Rigid policies Little flexibility. Rules enforced without discretion. Guest experience clearly secondary to internal procedures. Atmosphere feels corporate, not luxurious No sense of welcome. No personal touch. Lacks soul. Value mismatch Price suggests excellence. Total scam!!!! Delivery feels average. Many better options in Singapore at this level. Reasons to avoid this crappy hotel. This hotel trades on the Ritz-Carlton name while quietly rejecting the spirit of Marriott Bonvoy. If you value elite recognition, consistent service, and genuine hospitality, look elsewhere. You can do far better in Singapore. Save your money. Don't give it to this old smelly dirty hotel.