Shangri-La Hotel, Singapore

Stayed at the Valley Wing, amazing! From the minute our car pulled up at the entrance the service and welcome was superb. Warmly greeted by a resplendent liveried doorman and member of the management team and shown immediately to our room for check in.

We came back to Shangrila again because we have beautiful experiences before. This time I am a little bit disappointed in our first night but we are lucky when we see Wency lobby again the next day. He fixed all the issues from first day and he very patient to assist us. Very nice guy since we met in first stay. He really helped so much like a real manager. Still thank you for the hotel for having Wency as a good staff in lobby. Kids club and pool are still beautiful. Food are ok. Thank u shangrila

This Shangrila is one of the best Shangrilas I have ever visited. Everything from the service, rooms, lobby staff, swimming pool, locality is exceptional. My kid specially enjoyed the Splash pool. I have never seen her so delighted as she was after seeing Splash. The concept of pool specially dedicated to young children is truly marvellous. “Buds” the play area is topnotch too. I would like to thank all the staff members in the hotel who have been so cordial and cooperative throughout our stay in Shangrila Singapore. Special thanks to Mr Wency and Mr Javiour( I hope I have written the right spelling) at the Reception. They were too happy to assist us at checkin and even shared a laugh with our little daughter. The only problem is the breakfast at the Line which is very crowded and food quality could improve. The chefs preparing food looked over worked and the person preparing Dosa was a bit rude towards us. It’s the little things that matter. Otherwise everything was terrific. We stayed in the Garden wing and the housekeeping team was very warm and calm. The hotel is within a walking distance to Orchard Road and we had a great time walking around specially in the evenings. Thank you Shangrila Orange Grove Road. We will definitely be back here in future. :-)

I have just returned from another visit to the Shangri - La Singapore. Once again it was a wonderful stay in The Valley Wing. We enjoyed the beautiful breakfasts in the lovely Summit Room and mornings by the pool. Many thanks to all of the staff in The Valley Wing. Some small things have changed over the last few years but one of the highlights of the hotel remains the same. Raja who has worked at the hotel for 25 years epitomises the friendly elegance of the Shangri - La. He makes everyone feel welcome in the lounge and leads a wonderful team. Raja never misses anything and is quick to look after guests, young and old and his wonderful hospitality is for us, what makes the Shangri-La so special.

Our home away from home when we travel, The Line breakfast Is always a must have. When poolside ask Ravi to make you one of his signature drinks he makes the best cocktails!