Shangri-La Hotel, Singapore

We stayed at Shangri-La Orange Grove for 4 days and it was an amazing experience for our family. We stayed with our 2 kids, 9yo and 4yo. Our room had the garden view, it was spacious and very comfortable. Kids loved Splash, it was like a mini kids waterpark. Great escape to the hustle and bustle of Singapore streets. They also enjoyed “Buds” kids club which allowed us to enjoy a couples massage at Chi Spa which was so relaxing. Food and service were exceptional too! Thanks to Pravin who took care of our bags checking in and out, and even went out of his way to give our son a special present before we left. The staff at the front were always friendly and helpful in getting us a ride to and from the hotel (it was around 15min walk to Delfi Mall in Orchard St). And the front desk also gave us late check out up to 2pm which was very convenient. Would definitely stay here again next time we visit Singapore!

We spent 8 blissful days here in The Valley Wing of the ShangriLa Hotel. We have stayed here many times & it just keeps getting better & better under the management of Tanja Lange & Amin Ali. The service, food & beverage & housekeeping is faultless & we would particularly like to thank Raja who is such a commanding presence as senior Butler, overlooking the entire Lounge & never missing a thing. We would also like to commend Dheeru, the food & beverage Manager & his wonderful team, in particular Danish, Khair & Veronica. & cannot forget Eain, who greeted us at the door so warmly whenever we came & went. We have recommended the Valley Wing to so many people & cannot wait to return in September next year.

We were at Shangri-La Singapore on 12 October for our Conference and Gala Dinner & Awards, and the experience was amazing from start to finish. Big thanks to Pravin and the bell service team for their warm hospitality, Zubaidah and the banquet team at the Dutch Pavilion for being so attentive, and Syam and Cornelius at Jurong for their smooth handling of the evening. And a special mention to Nikki at The Line for her cheerful and caring service. Everyone made us feel so well taken care of — truly a memorable stay! 💛

I want to tell you what a kind, attentive employee Pali is. We sat outside for breakfast every morning during our four day stay and Pali brought a smile to our faces every day. You are lucky that he works for you!

This is usually our go-to hotel for Singapore. It’s great for kids. The kids club is fantastic, as well as the outdoor splas area. The gym is excellent and clean, with a huge range of weights and facilities. This time however, there were a few little things that did not match with the usual 5-star service. Room keeping was not thorough, things were not replaced. The staff at the Waterfall restaurant did not even acknowledge us when we walked in waiting for a table. I had to approach the staff, even though they saw us standing around. Room service - the food was no piping hot. Check-in was again, unnecessarily slow. This happened last time too. I’ve already checked in online, they have all my details and preferences, the room was paid in advance. What could they possibly be tapping away at for over 20 minutes?! But besides that, it’s a good hotel. Although to be honest, as the kids get older, not sure we would choose this hotel for our future Singapore trips.