Shangri-La Hotel, Singapore

Our family of 7 enjoyed the weekend lunch buffet at The Line restaurant and same time celebrated someone's 21st birthday there. The place was quite busy and full but staff remained attentive and cheerful. A good variety of food with many thumbs up on the beef steak and dessert section. Special bravo goes to Ms Shangeethaa of F&B Reservations who assisted me on the phone and by email on checking details of the menu and relaying our request of the table choice. A real Shangri-la experience which never fails to impress customers. Just made another buffet booking for another social gathering. Can't wait to go back.

We stayed at Shangri-La Singapore for two nights, with two half days and a full day to enjoy the hotel. Upgrading to the Valley Wing was 100% worth it. It felt almost all-inclusive, with breakfast, afternoon tea (with champagne), and evening canapés. Breakfast was a standout—served in a quiet, exclusive area, all à la carte, and genuinely one of the nicest dining experiences we’ve had. The room was spacious, spotless, and properly high-end. The pool area is large and clean, with plenty of sunbeds and lots of grass space for kids to run around. Service was excellent throughout—really attentive, friendly, and helpful. Check-in was a nice touch too, seated with a complimentary beer while everything was sorted. The only downside was a large hold placed on our card (around £2,000), which took about 10 days to clear. It wasn’t spent, but it did tie up a big chunk of our holiday money. I’d recommend using a prepaid or travel card to avoid this. Overall, a fantastic stay. The Valley Wing really makes it special, and we’d absolutely come back.

Good Location. But the cost is way over the top for a 5 star Hotel in Singapore. We paid over 400 Dollars for a Thai night dinner and it wasn't the greatest of Thai food. If indeed you find anything that resembled Thai food. We had a room service one night for two hamburgers ad fries etc. The usual junk food fair. They came in with a portable table and set up a small restaurant, (the only way to describe it) And we paid for that. So much for room service and a burger at that kind of cost with the overboard fanfare. The pool are was ok, but two glasses of Sprite for 19 bucks was a bit much too. Suffice to say when we go back to Singapore later this year (Perhaps) We wont be staying there. When I questioned all this I got a lot of lip service and empty promised from the Manager (Doubt it was the manger though). So unless you dont care about these types of things you might want to rethink it as a Place to say in the 5 star range. WAY to expensive.

We stayed for three nights on the Club floor at the Shangri-La Singapore—probably our tenth visit, and it remains our go-to hotel in the city. We love the location, right next to the Botanical Gardens in a peaceful part of town. As a family hotel, it can get busy with children, especially during school holidays, but the rooms are spacious, well maintained, and housekeeping is consistently excellent. The Club floor is quieter and offers a good selection of food and drinks throughout the day. While the property is starting to show its age, the service remains reliably good, making it a comfortable and convenient choice for both families and leisure travelers.

From the moment you arrive at Shangri-La Singapore, the welcome is warm and genuine. The doormen greet you with big smiles, which immediately sets the tone for the stay. It’s a small detail, but it makes you feel looked after right from the start. The hotel sits slightly off Orchard Road, which actually works in its favor. It feels peaceful and surrounded by greenery, yet Orchard’s shopping and restaurants are still just about a 10 minute walk away, so you get the best of both worlds. Walking into the lobby is impressive. The reception area has soaring ceilings and elegant design elements, including water features that create a calm, almost resort like atmosphere. I would also like to mention Jasmin from the front desk, who was simply amazing. We arrived quite late in the evening, but she was still incredibly warm, welcoming, and attentive. She went beyond just checking us in. You could immediately tell she takes pride in what she does and truly cares about making guests feel comfortable. Service like that stands out and really elevates the entire experience. Our room was excellent and very thoughtfully designed. The bed was extremely comfortable, the kind you sink into after a long day of walking around Singapore. I also appreciated the power outlets on both sides of the bed, which makes charging phones and devices very convenient. There was plenty of storage space, with large cabinets and wardrobe areas that easily fit luggage and clothes without the room feeling cluttered. These practical details make a big difference for longer stays. Instead of a balcony, the room had a large bay window, which I actually loved. The desk was positioned right by the window, making it a great spot to work while looking out over the pool and garden views below. The greenery surrounding the property gives the whole room a very relaxing feel. Breakfast at Lime Café was another highlight. The buffet spread was huge and very international. You’ll find Japanese, Chinese, and Indian selections alongside Western favorites like cereals, fresh fruits, breads and pastries, pancakes, waffles, sausages, and even ice cream. It’s one of those breakfasts where you want to take your time and try a bit of everything. The grounds are beautiful. There are landscaped garden areas with lush greenery and a peaceful pond that feels like a hidden garden within the property. It’s a great place to walk around and take photos. The pool area is fantastic, especially in Singapore’s hot and humid weather. During our stay, many guests were cooling off with a dip or relaxing by the pool. There’s also a poolside bar, which adds to the relaxed resort atmosphere. Overall, Shangri-La Singapore offers a wonderful balance of luxury, comfort, and tranquility right in the middle of the city. Between the beautiful gardens, the fantastic breakfast, the thoughtful room design, and the warm service from staff like Jasmin, it’s a hotel that leaves a lasting impression. I would absolutely stay here again the next time I’m in Singapore.