Shangri-La Hotel, Singapore

A very clean and spacious room with professional receptionist and staffs. Thanks to Ms. Gracia (receptionist) for being friendly/approachable. She’s helpful in assisting us and guiding us.

We had an amazing family stay at the Shangri-La Hotel in Singapore! From the moment we arrived, the service was warm and welcoming. The family-friendly amenities were fantastic — our kids loved the play area and the pool, while we enjoyed the beautiful garden surroundings and relaxing atmosphere. The rooms were spacious, clean, and very comfortable. Breakfast offered a great variety and was delicious every morning. A truly memorable stay — highly recommended for families visiting Singapore!

Extremely disappointing experience, especially for a Shangri-La in Singapore. It took 30 minutes to check into just 3 rooms — and we weren’t even waiting in line. The receptionist was simply slow, disorganized, and lacked any sense of urgency. For a hotel of this caliber and price point, this is completely unacceptable. Management needs to do much better

Excellent service from the Valley Wing team as always, special thanks to Sammy, Raja and Sheesh for warmly welcoming our family. The rooms do need some upgrade in terms of overall aesthetics and shower facilities. Breakfast options at VW are good.

We were glad to be in the famous 5 star hotel in the world. Our family were happy for the themed suites & suite rooms. We enjoyed the luxury experience and a good touch from Mr. Wency from Guest Relations. He was very eloquent and knowledgeable about the hotel and every little detail information that he can share with us. Aside from that, he was very friendly and has a nice personality. We enjoyed talking to him everytime we see him in lobby. He is the standout and the real standard of a 5 star hotel. We hope to see him again nextime & hoping to keep this kind of staff for years! Thank you for all the staff we encountered and for the whole hotel.