The St. Regis Singapore

This was our second time to stay at this incredible hotel. We really like the Orchard Road/ Tanglin Rd location, not as busy or touristy as other areas of Singapore, and many restaurants and shopping within walking distance. We opted for “breakfast included” room rate and enjoyed a daily breakfast buffet and also could order alacarte items. Enjoyed a true Cantonese fine dining experience at Yan Ting and Italian at Sophia. Spacious room with large bathroom. Pool and spa were pleasant, Service top notch especially the door men. Highly recommend this hotel.

We thoroughly enjoyed our stay at the St. Regis! Jatin and Sarah were great! Jatin, the executive butler, gave us the Art of Living tour and he was not only exceptional in all his knowledge of the various artists, he also went out of his way to provide excellent service. Jatin gave us advice on dining options based on our preferences and even assisted us in making reservations. Jatin and Sarah also left us a welcome gift for us in our room with a rose petal arrangement! Many thanks again Jatin and Sarah for making our stay so special! Especially Jatin, we appreciate all your professionalism you bring!

Best experience that we ever have in Singapore

Our stay was truly exceptional from start to the end. The dedication and genuine care in hospitality has made a lasting impression, and always there taking the extra step to make us feel welcome. The room was marvellous and elegantly presented. The breakfast experience was amazing with attentive service throughout. A special note of appreciation goes to Chef Kamal for personal attention, which made each breakfast a memorable one.

I am extremely disappointed with my recent experience at The St. Regis Singapore. What was meant to be an enjoyable visit turned into a series of unpleasant and uncomfortable encounters. 1st incident, I arrived slightly later than my two friends for high tea. I approached a staff member who was standing about a meter away and informed him that I was joining my friends. He pulled and joint the next table together. Then he simply walked away. I had to call him back just to request for cutlery. He did not bother to ask if I would like any drinks. I felt awkward and honestly quite embarrassed, as if I wasn’t supposed to be there. 2nd incident, I was standing directly in front of the noodle station during breakfast, waiting to be served. After the staff member finished serving the guest in front of me, she simply walked away without even acknowledging or asking what I would like. Not even eye contact. I was left standing there, unsure of what to do. 3rd incident, I returned from walking along Orchard Road during heavy downpour. My umbrella was dripping wet. Before I enter the lobby, I politely asked the Porter Concierge if there was a plastic bag available for my umbrella. He responded coldly, “This is a hotel.” I was stunned by the reply. Throughout my stay, I could not help but left feeling small and uncomfortable. Maybe I don’t fit the typical image of a guest at this property. I don’t know. But I do know that no one should be made to feel small, judged or unwelcome. It is about hospitality, warmth, and respect. Sadly…… this experience left me feeling very low and deeply disappointed.