The St. Regis Singapore

Okay overall but more for a 3-Star hotel, not a 5-Star Luxury. This was our 4th stay at the hotel over the years and the previous 3 were fantastic. Probably not staying here anytime soon. 1. Preferred the standard room last stay compared to the higher category I booked this time. Standard room was larger (both the room and the bathroom) 2. No Amex FHR upgrade 3. Butler fishing for tips was disappointing - “I gave you extra cookie” 4. Convention style BF buffet was deeply disappointing - quality and service. Apparently, the restaurant where they do the regular BF service is too small for the hotel occupancy and so they set it up in the banquet hall 5. Bell desk took 15 minutes to get our luggage. I was down at the reception 5 mins after I had called for the room and was told that they were on their way to our room. 5 minutes later when I followed up, he went looking for someone and finally found someone to send to our room. Why lie to me the first time? In the 10 mins I was down at the reception (7 am on Dec 31), there were no other checkouts

This was our first trip to Singapore from the U.S., and staying at The St. Regis turned out to be one of the best decisions we made. The hotel has recently completed a full renovation, and everything looks amazing. From the beautifully updated rooms to the new design of the main restaurant, Sophia, where breakfast is served each morning. The St. Regis Bar is also worth a visit, especially for its signature cocktails and relaxed vibe in the evenings. What really stood out during our week-long stay was the service. The breakfast team in particular went above and beyond every single day. The staff always greeted us with big smiles, and Inna deserves a special mention for making us feel genuinely welcome with her warmth and kindness. We left with wonderful memories and can’t wait to come back. If you’re visiting Singapore, I’d wholeheartedly recommend The St. Regis for it’s the perfect mix of luxury, comfort, and heartfelt hospitality.

Excellent location and very clean hotel, rooms were very spacious and generally great staff. ARASU was a very helpful person

Locals warned us not to stay here, we thought given the new renovation and St. Regis brand was worth a shot and the whole experience was horrible. 1. Took 3 hours to check in, and missed every deadline they provided. Room wasn't ready until 6pm after telling us 4pm and 5pm it would be, and we got downgraded floor from what we booked "penthouse" room to a lower floor. Didn't provide us Amex benefits either 2. Service is horrendous, takes 1-2 hours to get anything, have to call multiple times to remind staff. Staff continually points fingers at other departments indicating it's "not their problem" 3. We did laundry and they destroyed one of our expensive polo shirts, with clear bleach stains. We escalated after speaking to 3 different "butlers" and had to wait an extra day because "manager isn't on duty during new years," and when the manager (Rachel) showed up they refused to acknowledge or compensate us, simply said "there is no solution" to this, and blaming us instead. Total waste of time, didn't even provide a single option to make us feel better about the situation. As a Hyatt Globalist member, and previous Hilton Diamond, have never experienced such terrible service, let alone at a St Regis. We stayed at Marina Bay Sands for 3 nights prior and it was amazing.

Before selecting this hotel for my recent stay in Singapore, I was looking at other luxury hotels but the decision was easy because this hotel stood out for many good reasons. And indeed Our stay at The St. Regis Singapore was truly exceptional and confirmed why this hotel is considered one of the finest luxury hotels in this city. The hotel is perfectly located in Singapore’s prestigious golden central district, close to the main luxury shopping areas. Everything is nearby, and even a drive to the famous Marina Bay area takes only about 20 minutes. Traffic in Singapore is impressively smooth and well-organized, making getting around fast and comfortable. The hotel itself reflects the timeless St. Regis elegance—beautiful entrances, spacious comfortable rooms, and large luxurious bathrooms. The signature st Regis butler service is flawless, discreet, efficient, and always attentive. Breakfast is outstanding, with a very rich selection of high-quality products. Highlights include many items but I will Mention only two - the freshly squeezed fruit and vegetable juices prepared on the spot, and the excellent à la carte menu not to be missed—especially the famous epicurean omelet with lobster and caviar. What truly elevates the experience is the excellent hotel team on every level. Everyone is smiling, kind, and genuinely goes out of their way to help. Special thanks to front office supervisor Lim Hui for assisting with all my arrangements, to Grace Siow the Room Director, for arranging the perfect room, as well as to Eleanor and Hafiz for their care and professionalism. And a special mention to the legendary longtime Loby- cafe waiter Mescow, who provided me with personal attention every breakfast with impeccable service and style. I can confidently recommend this upscale luxury hotel for both business and leisure stays in this beautiful city.