The St. Regis Singapore

Excellent service. Gobi, the bellboy was very helpful and courteous.

Unfortunately, my recent stay at The St. Regis Singapore did not meet the level of service I expected from a hotel of this caliber. From the pre-arrival communication to the welcome, check-in experience and several interactions with the concierge, the service often felt less warm, attentive and personalized than I would expect from a luxury property at this level. There was also a minor maintenance issue with the shower that affected the bathroom experience. I would, however, like to recognize the Room Service team. The colleague who delivered my meal was genuinely attentive, thoughtful and warm, and this was the highlight of the service during my stay. Having stayed at several comparable luxury properties in Asia in recent months, I have had some very recent points of comparison. Of course, every hotel has its own character and service philosophy, but unfortunately I found the overall service experience here noticeably less consistent in terms of attentiveness, personalization and warmth. For me, luxury hospitality is not simply about the physical property or following procedures. It is ultimately about how a guest is made to feel throughout the entire experience. I hope the management will take this feedback constructively, as I believe there is considerable room for improvement for the overall experience to match the expectations associated with the St. Regis brand.

I had a wonderful experience here. The atmosphere was very comfortable and relaxing. Disney at the front desk was so friendly and lovely, and Lee Ping, who did my massage, was very professional. My favorite part was the sauna. After the treatment, they also served tea and some snacks, which was a really nice touch. I enjoyed the whole experience so much that I’ve already booked my second visit. Highly recommended!

Excellant location, the service isn’t that great to be honest considering I am a Marriot titanium member and have stayed at many st Regis as well as other properties. Charged us for 7 penne arrabiates when we ordered 4. The best service we recieved in the whole hotel and this is 10000% true was from the front bell boys - HAZIQ, ARASU AND RAMESH. They were absolutely fantastic and the other staff need to learn what guest service is from these three individuals. They were phenomenal, looked after us, advised us where to go we didn’t even need the concierge, gave us water and just generally were kind and caring. They are a real asset to the hotel and the management better show them recognition because otherwise I wasn’t blown away as I usually would be from a st.regis hotel. Ravi Patel - Room 1310

Amazing Experience. and loved the Indian Veg Food options. Thank you Kamal Hossen Chef for the personal attention.