The St. Regis Singapore

My wife and I had our wedding banquet lunch at Caroline's Mansion in March 2026, and it was a fantastic experience! The food and the ambience were among the top feedback well-received by our guests. The program was a success and it cannot be done without the assistance of Noah, the banquet manager, and Isabelle, the butler. They were incredibly attentive to our needs and guided us through every step of the ceremony with grace. A special thank you also goes to the concierge team, who went above and beyond by helping us pack our baggage/ wedding decorations into the car at checkout. The professionalism across the entire service crew is truly top-notch. Also, shout out to Michelle, the sales manager who helped us with all the planning and coordination before the wedding banquet lunch! I highly recommend The St. Regis SIN for couples looking for a location to host their wedding banquets!

Chef Kamal is very friendly and takes the time to visit each table and chat with guests. He’s always walking the floor, making sure everything is topped up. The breakfast was delicious, with a great selection to choose from.

We stayed here for three nights and had an overall very pleasant stay. In short, the breakfast was outstanding (great for gluten allergies - more below), the rooms are beautiful, but there is room for improvement in overall front desk service attitude and butler offerings. The highlight of our stay was without doubt the breakfast, in particular the service my wife and I received from Senior Sous Chef Kamal Hossen. My wife has a gluten allergy and he took the time to walk her through the entire breakfast buffet explaining what she could have. He also made her delicious gluten free french toast. If you have any allergies, having this kind of reassurance means you can relax and truly enjoy your meal. He also surprised me with a freshly made bowl of laksa, my favourite Singaporean dish. Our waiter Darwisy was also very friendly and we really appreciated his service. Breakfast was superb. As beautiful as the rooms are, we had a negative experience which left a bit of a sour taste. When we checked in were promised an upgrade to a suite room the following day, due to our Bonvoy status. When we followed up the next day the front desk manager said that we weren’t actually eligible for a suite upgrade – only an upgrade to a lower category which had not been even mentioned up until this point – or else we would have to pay. The first front desk worker had repeatedly, specifically, mentioned a suite – never anything else. Instead of honouring what her colleague had promised us at check-in, she flatly refused to help and instead encouraged us to leave a 1-star review and file a complaint! It took us getting visibly upset and asking to speak to her manager for the suite upgrade to be processed for our remaining two nights. Even after honouring the promised upgrade, he somehow blamed us for not having “read the T&Cs of the Bonvoy program” when the whole thing was a terrible communication error on THEIR end. This is not the type of service I expect from a St. Regis - the customer is always right in these types of situations (especially when they’ve been given incorrect information by the hotel), and I am still baffled at the fact that I was encouraged to leave a negative review for something that could have so easily been solved amicably. For the record, the posted rate for the suite was only £100 more per night than our first room. The butlers are friendly, enthusiastic and professional, yet they are only allowed to provide complimentary tea and coffee up until 11am. This feels like a shortcoming when other St Regis properties provide this service for the entirety of the day (we really enjoyed this at the St Regis in Bali). Were it not for the upgrade incident, this would be a 5/5 review. With a brand name like St Regis come high expectations; this can be a double edged sword. This is a gorgeous hotel with a superb breakfast and overall very friendly and attentive (although less personalised) service than other St. Regis properties. We would happily come back to this hotel, although much of that is down to the superb breakfast and service from Chef Kamal.

Amazing overall experience - nice modern refurbished rooms, good breakfast with excellent service led by Kamal, and great location few minutes walk from the buzzing Orchard road!

Staff Haziq, gobi & Ali provided great service and a wonderful experience. Truly appreciate the effort and professionalism!