Grand Hyatt Singapore

I recently booked a 4-night stay at the Grand Hyatt Singapore for my son and daughter-in-law, who were visiting from Tokyo. Azizah was incredibly helpful in facilitating the booking and, as a Globalist, I was delighted they received a suite upgrade. My son and daughter-in-law were thoroughly impressed with the newly refurbished hotel. A big thank you to Azizah and the team for making their stay so memorable!

This was one of the best Hyatt Properties I've stayed at. Excellent amenities, service and food options. The pool was perfect. I made the mistake of only booking one night on our way back from Malaysia here. Next time I'm in Singapore I will definitely book this as my primary hotel.

Like an oasis in the city, the hotel and rooms superb quality and modern style, the pool area lush & relaxing. My husband, 15yr old daughter & I loved our 2 night Singapore stopover here…would definitely come back!!

It was my 1st time stay with Grand Hyatt - Singapore and sure not the last mainly due to Grand Hyatt Staff, from valet parking to reception all staff are very dedicated and professional to their services... Since 2006 I am Hyatt member, been to many American, European, Middle East and Far East Hyatt chain experienced the hospitalities But the hospitality in fact the very emotional & homely touch I experienced only in Grand Hyatt - Singapore... As soon me & my wife entered at entrance met Mr. Jias Abdul Rehman, he welcome and great us but due to my sore throat unable speak clearly the old man ( Mr. Jais Abdul Rehman) understand the situation with no waiting he took us Grand Club M1 and asked team member to arrange some ginger herbal tea that given me a big relief and was feeling much better...and within no time check in procedure completed. My eyes were full of water by have such personal treatment and was prayer for the gentleman... Indeed regardless the age such gentlemen are the real assets for the companies. Hats off to Grand Hyatt - Singapore staff, would like to name few more... Grand Club - Miss Badariah, Miss Aziza, Miss Jae, Miss Ouni, Miss Careen, Mr. Jamal, Mr. Roy, Reception - Mr. Zaki, Miss Shifaa Guest Service - Miss Saba, Miss Ciya and Mr. Yousi, Mr. Suria... Would like to name Mr. Kabeer though he was off and I could not met him But I know him since Hyatt Regency - Dubai he is very dedicate gentleman. In one word Grand Hyatt - Singapore = Unmatched Hospitality

Entirely it was good and clean. Especially, the hotel is recently renovated which was good. However, some staffs spoke English poor and unprofessional and their service quality was not good at the 5 star hotel. I have amazing experience in Grand Hyatt Hotels in different countries, but honestly the Grand Hyatt hotel in Singapore needs to improve some points of staffs' capabilities like English, professional service attitude and preparations.