Sofitel So Singapore

I am in Singapore frequently and this time I thought I'd try a new hotel. Pros: Location is good, opposite Lau Pa Sat, and close to Raffles Place MRT and my office in MBFC. The hotel is nicely decorated and the staff try hard. The bar is nice although the service was slow and the restaurant was good, albeit on the pricy side. I didn't eat breakfast there as there are some great western options close by in Telok Ayer. Cons: I chose this hotel for the pool. But on checking in I was told it was closed for renovation. There's no notice about this on the website and my travel agent was not informed when they booked. I did go and look at it and it was much smaller than the website photos showed. Yes we were able to use the pool at The Westin which is a much nicer pool. I should have stayed there in the first place! I was initally allocated a room which was inward looking, facing a brick wall. That would have been okay for one night, but as I was there for a week, I asked to be moved, which they did the next day. That room was on the top floor and looked onto the tiled roof, but at least it had some natural light. Whenever I called Reception I had to listen through the annoying advertising spiel before being told all operators were busy. To their credit, they saw that I had called and called me back. There's no loyalty program and they have an app which looks like it's still in development. Would I stay again? Probably not. I'll go back to The Westin.

I found the staff friendly and receptive, the room comfortable, and the pool fun. Also, the hotel couldn’t check us in for 10 minutes, so gave us three complimentary drinks as a compensation. We also met the GM (Doron) at a pool party that we were grandfathered in to, and he was also incredibly gracious and welcoming. As well as buying us another 3 drinks :)

The best hotel we have ever stayed in! Outstanding customer service and the whole team went above and beyond to ensure an everything was perfect! I cannot remember everyones names but the front of house staff were incredible, and really made the final night of our holiday memorable. Tim at the bar made us the best cocktails we have ever had (particularly the espresso martini & signature whiskey cocktail!) and was so kind, spending lots of time talking us through the menu! The room itself was perfect, with so many thoughtful finishing touches. We wish could have stayed longer to enjoy the room more! We already cannot wait to come back to Singapore just to stay at this hotel!

We wanted to take a moment to express our sincere gratitude for the outstanding service during our recent stay. Your team went above and beyond to ensure a memorable experience, and it truly made a difference. A special thank you to **Carrie, Syafiq, Masagoes and Alphonsus (Night DM)** for their extra effort, attentiveness, and warm hospitality. Their dedication stood out and made our stay truly exceptional. We will certainly be returning and look forward to experiencing your wonderful service again soon. -

This hotel is well located in the CBD. The interior is modern and spotless. My room and bathroom were very spacious. Staff at reception were efficient and friendly. However, there is inadequate sound proofing between rooms, and I could hear the guest next door coughing and running the shower. The plumbing noise was loud enough to wake me up a few times during the night. Breakfast was a la carte, and portion sizes were small. Overall, I would have been very happy with this hotel if not for the lack of good soundproofing.