Penha Longa Hotel & Golf Resort

Service was generally attentive and good. But appalling on a couple of fronts, such that despite being Marriott guests numerous times, this will definitely be the last. 1. We came for a wedding with a discounted code but hasn't pre filled the form. Tired upon arrival, we were told that we would not be charged the rate when we had booked, but the best applicable rate as at August arrival date (which is close to peak). The groom was unable at the time to provide his wedding block booking. We tried to discuss to say this is patently unfair, give us the rate as of date of booking without any discounts then, because the room was reserved for us regardless. They spoke to their reservation manager and refused, so we ended up paying more than double. 2. Spa was below average. For 285 euros for two persons one would expect a five star massage with amenities. It was perhaps 5/10. Nothing like a proper Thai massage or scalp massage - the staff need training. No understanding of pressure points or where to apply pressure or how. Also staff confused the treatment I wanted Vs my wife, but at least they didn't charge the extras. The spa pools were ridden with wasps. The hot pool was lukewarm, and cold plunge couldn't be used due to wasps. Farewell, Marriott.

We enjoyed a fantastic week at the Resort. Beautiful surroundings, excellent cuisine (every single restaurant is memorable) and a magnificent golf course. But what makes this resort truly stand out is the team that goes above and beyond to make your experience truly remarkable. We would like to specifically thank the two gentlemen who drove us back to the airport on our final day, Catarina and Manuel from Midori / Spices, Gonçalo and the entire Mercatto team, the Golf Team and last but very not least the LAB team including our Chef Vladimir. Keep up the great work!

I recently stayed at Penha Longa and honestly didn’t want to leave. The resort is tucked away in the hills between Lisbon and Sintra, and from the moment you arrive, it feels like a proper escape. It’s peaceful, surrounded by nature, but still close enough to Lisbon and Cascais for day trips. The grounds are beautiful – you’re basically staying in what feels like a private estate, with gardens, lakes, and even a 14th-century monastery on site. The rooms are spacious and well-kept, with those small touches that make a big difference (plush beds, proper coffee, little balcony to sit out on with a glass of wine). The staff were faultless – super friendly, always on hand but not overbearing. We had dinner at one of the Michelin-starred restaurants and it really lived up to the hype. Also, the breakfast buffet is a proper spread – loads of fresh fruit, eggs however you like them, and good coffee and smoothies. It’s definitely not cheap, but for a special treat or getaway, it’s well worth it. Would go back in a heartbeat.

Our 8th stay at the Penha Longa - Each time is wonderful. All the staff show an amazing attention to detail and the onsite restaurants are fabulous. Breakfast & staff are the best in the world. A special mention goes to Joel head of front desk who managed to change our rooms so our entire family were in adjoining rooms - As usual Penha Longa exceeds our expectations on each return trip we make to this hotel. A truly great hotel that gets better and better and congratulations to the senior management for providing the best Ritz Carlton experience. We will be back! Sara & Nicholas Goodman

We have stayed at this hotel many times over the years and have always appreciated its excellent location and overall ambiance. Despite occasional minor issues with the management, we chose to overlook them because we genuinely enjoyed coming back. Unfortunately, our most recent stay from July 4 to July 8, 2024, was deeply disappointing and has left us with serious concerns about guest security and the hotel's response to problems. After returning from a vacation in the United States, our family checked in with four suitcases containing personal belongings and new purchases. On the second day, I noticed the top part of my Chanel bikini was missing. I initially assumed it might have been misplaced among our things, so I used another swimsuit instead. However, on the second-to-last day, I wore my black Chanel knit dress, which I folded and placed on top of my packed luggage later that evening. The next day, I closed the suitcases without thinking anything was wrong. Upon arriving home and unpacking, I discovered that not only was the bikini top missing, but the Chanel dress had also disappeared. The bikini bottoms remained, suggesting that these two items were deliberately taken from our room. I called the hotel multiple times over the following three days and tried to speak with both the manager and security. Initially, I was told that the room was occupied and then later informed that nothing had been found. In the end, I received no assistance, no follow-up, and no resolution. Our room was serviced during the stay by two women: one with glasses who spoke Portuguese, and another colleague — a dark-skinned woman with wavy hair. I mention this in hopes that the hotel might conduct a proper internal investigation. This experience has seriously affected our trust in a place we once considered a reliable destination. We hope the hotel management reflects on this matter and takes concrete steps to improve guest safety, staff accountability, and responsiveness to serious concerns.