Penha Longa Hotel & Golf Resort

We have stayed at this hotel many times over the years and have always appreciated its excellent location and overall ambiance. Despite occasional minor issues with the management, we chose to overlook them because we genuinely enjoyed coming back. Unfortunately, our most recent stay from July 4 to July 8, 2024, was deeply disappointing and has left us with serious concerns about guest security and the hotel's response to problems. After returning from a vacation in the United States, our family checked in with four suitcases containing personal belongings and new purchases. On the second day, I noticed the top part of my Chanel bikini was missing. I initially assumed it might have been misplaced among our things, so I used another swimsuit instead. However, on the second-to-last day, I wore my black Chanel knit dress, which I folded and placed on top of my packed luggage later that evening. The next day, I closed the suitcases without thinking anything was wrong. Upon arriving home and unpacking, I discovered that not only was the bikini top missing, but the Chanel dress had also disappeared. The bikini bottoms remained, suggesting that these two items were deliberately taken from our room. I called the hotel multiple times over the following three days and tried to speak with both the manager and security. Initially, I was told that the room was occupied and then later informed that nothing had been found. In the end, I received no assistance, no follow-up, and no resolution. Our room was serviced during the stay by two women: one with glasses who spoke Portuguese, and another colleague — a dark-skinned woman with wavy hair. I mention this in hopes that the hotel might conduct a proper internal investigation. This experience has seriously affected our trust in a place we once considered a reliable destination. We hope the hotel management reflects on this matter and takes concrete steps to improve guest safety, staff accountability, and responsiveness to serious concerns.

We stayed here for my partners birthday early June. A month before hand I emailed them to arrange something special in the room for our arrival as a surprise for him for when we got there. They assured me in the email they will sort something, upon arrival nothing had been arranged at all. It was very disappointing. The room itself was amazing and the views were stunning. Until the night time, everything seemed perfect despite the lack of the surprise I had tried to arrange. I was woken at 3am by doors slamming didn’t think nothing of it and tried to sleep again, doors continued to slam until gone 4.30am! Loud conversations and laughing could be heard from the rooms as walls were very thin!!! I needed to be up early as we had trips planned and was shattered and couldn’t get back to sleep this had a knock on effect for the rest of my weekend there. Staff were very attentive and pleasant. The food was spot on and plenty to choose from. We had cleaners clean the room everyday which was great but one day we left our room to go out for the day, came back and it had been cleaned. We then left for another 40 minutes to enjoy the pool got back and they had been back in the room again within that 40 mins. We don’t know why or what for as our room had already been attended to which was a little unsettling to know that they were coming and going in the room as they pleased. For the most part it was great, staff, views and cleanliness couldn’t fault it’s just a shame the rooms had extremely thin walls which severely affected my sleep throughout my stay and as we were only here for a short break we had planned a lot of things to do so doing that on no sleep really affected my weekend. I wouldn’t return because of this unfortunately. Which is a shame because everything else was spot on.

Nearly perfect. Check in was easy. Our room was huge and spotless. Pool areas (and views) are beautiful. Food is great. Staff is spectacular; gracious and helpful. I wish I had plans to return. If you are in Portugal add this place to your itinerary.

Stayed at Penha Longa this weekend and really enjoyed it overall. It’s a beautiful resort. The room was super spacious and the bed was very very comfortable! Only downside was the layout of the hotel. It’s pretty spread out, and my room was in a far-off wing that took a bit of a trek to get to. Small elevator, long walk, not ideal. Definitely something to be aware of when booking, some rooms are way more convenient than others. Breakfast was fine, but pretty sugar-heavy. Lots of pastries and sweet stuff, but not many healthy options. Would’ve liked a few more balanced choices. On the plus side, the staff were amazing. Everyone was really friendly and helpful, which made a big difference. Overall, it’s a beautiful place with great service and super comfy rooms, just be ready to walk a bit.

Lovely hotel and very quite. They have lots to do for families especially with small children. There is not a lot to eat in the area and the food was okay. The breakfast buffet is outstanding and well worth taking advantage of. We had a few issue with one of our rooms with maintenance working next door and waking us up. They offered to resolve and unfortunatley did not.