Penha Longa Hotel & Golf Resort

Such a disappointment in every way, location, service, room, food, coffee, definitely the worst hotel we stayed in Portugal by far

We stayed at the Penha Longa in Sintra which is a Ritz Amex Centurion property. It has a lovely pool bar and a stunning golf course which we really enjoyed! The staff was very nice and hospitable and offered to upgrade us on the last day. Would recommend this hotel if you are looking for a nice stay away from Lisbon city (40 minutes by Uber and right next to the Sintra castle and downtown area). One thing to note is that while the property is slowly upgraded its interiors, the bathrooms felt outdated and small.

Service was generally attentive and good. But appalling on a couple of fronts, such that despite being Marriott guests numerous times, this will definitely be the last. 1. We came for a wedding with a discounted code but hasn't pre filled the form. Tired upon arrival, we were told that we would not be charged the rate when we had booked, but the best applicable rate as at August arrival date (which is close to peak). The groom was unable at the time to provide his wedding block booking. We tried to discuss to say this is patently unfair, give us the rate as of date of booking without any discounts then, because the room was reserved for us regardless. They spoke to their reservation manager and refused, so we ended up paying more than double. 2. Spa was below average. For 285 euros for two persons one would expect a five star massage with amenities. It was perhaps 5/10. Nothing like a proper Thai massage or scalp massage - the staff need training. No understanding of pressure points or where to apply pressure or how. Also staff confused the treatment I wanted Vs my wife, but at least they didn't charge the extras. The spa pools were ridden with wasps. The hot pool was lukewarm, and cold plunge couldn't be used due to wasps. Farewell, Marriott.

We enjoyed a fantastic week at the Resort. Beautiful surroundings, excellent cuisine (every single restaurant is memorable) and a magnificent golf course. But what makes this resort truly stand out is the team that goes above and beyond to make your experience truly remarkable. We would like to specifically thank the two gentlemen who drove us back to the airport on our final day, Catarina and Manuel from Midori / Spices, Gonçalo and the entire Mercatto team, the Golf Team and last but very not least the LAB team including our Chef Vladimir. Keep up the great work!

I recently stayed at Penha Longa and honestly didn’t want to leave. The resort is tucked away in the hills between Lisbon and Sintra, and from the moment you arrive, it feels like a proper escape. It’s peaceful, surrounded by nature, but still close enough to Lisbon and Cascais for day trips. The grounds are beautiful – you’re basically staying in what feels like a private estate, with gardens, lakes, and even a 14th-century monastery on site. The rooms are spacious and well-kept, with those small touches that make a big difference (plush beds, proper coffee, little balcony to sit out on with a glass of wine). The staff were faultless – super friendly, always on hand but not overbearing. We had dinner at one of the Michelin-starred restaurants and it really lived up to the hype. Also, the breakfast buffet is a proper spread – loads of fresh fruit, eggs however you like them, and good coffee and smoothies. It’s definitely not cheap, but for a special treat or getaway, it’s well worth it. Would go back in a heartbeat.