Valverde Sintra Palacio de Seteais

During our visit to Sinatra we stayed at this hotel which is located in an ancient palace. The hotel has a very nice atmosphere and you can feel the rich history everywhere. The hotel offers free parking and a bus is stopping in front of the hotel which brings you conveniently to the different palaces which are all a must visit. But do not try to cruise around by car this costs you many nerves. Our room was comfortable and had a very nice ambiance. Unfortunately not all of the furniture in perfect condition. Breakfast was served to the table and you could also order some food à la carte. Staff at the reception and at the restaurant also really nice and friendly.

This hotel had no heat in the room they put us in . The portable safe was broken. There were staff in and out of our room to fix the heat and the safe . Two portable heaters were brought in . Only breakfast was served . We were booked for 4 days , left after 2 days and couldn’t get our money back . It’s a beautiful palace the hotel reception was very rude when we asked if it was going to rain .

Wonderful hotel in a historic building. Great staff! Ask for a historical tour of the place - done by the manager, who clearly enjoyed doing the tour. Was a really fun 45 minutes. And breakfast was fabulous as well. One caveat: it is a 10-15 minute walk from the center of Sintra, and while the locals do it, we don’t recommend walking back in the dark after your dinner. We took a taxi back each time, which is a bit of a convoluted process because of the many twisting one-way streets. But Sintra is great - don’t miss it!

Worst experience ever. Run-down, decaying, and completely lifeless. Both people and place. The staff here seem to despise their job, and guests are treated like unwanted burden. The front desk girl sets a new low in rudeness — eye-rolling, finger-tapping, and pure contempt. The place is cheaply thrown together. You pay premium prices for a leaking toilet and a plastic bathtub straight out of a budget hostel. Soundproofing is nonexistent —when the guests upstairs start their fun, you’ll hear every single thing, with the chandelier creaking in time with them. The only human touch comes from a young man named Pedro — polite, kind, and clearly too good for this sinking ship.

Maybe this place is for you… it just wasn’t for us. There are certainly some nice things about this hotel. The property is pretty unique albeit a work in progress. Upon arrival we were swept into a sitting room and served lemonade and pastries. Nice. Yet quite formal. There is definitely a stuffiness and lack of warmth the place gives off despite much of the staff being totally lovely. At our first lunch we told them we had to be fairly quick to get to a palace reservation time. We thought an hour would be plenty as the restaurant only had three other tables who had already ordered. 40 minutes later still no food. I had to pester the manager. Ok no big deal it happens. Then that evening we learn that the hotel is situated at the beginning of a huge long one way loop. so if you want to take a car you either have to walk a mile into town or go like 40 minutes around the loop. can’t control but could communicate. lol okay no big deal we’ll act accordingly. But the final straw, on the day we are leaving they had encouraged us to explore grounds. So we’re walking around taking pictures. We notice a man in a suit B-lining it to us - and it’s clear we are in trouble. (?!) He’s confrontational and asks if we are guests or not. His demeanor suggests he thinks we are tourists who snuck in. after all we had the audacity to wear shorts and t shirts. We explain that we are and he doesn’t really apologize, just makes some small talk and uncomfortably walked away. We try to laugh it off but I was pretty shaken because as i reflected on it he had made us feel quite unwelcome. So i went to the front desk and asked to speak with a manager (turns out he was the GM!) and i explain what happened to his #2 just letting her know how it made us feel. she gets defensive saying that tourists are often coming in and they were just protecting the guests. She did not seem to understand that we had essentially been accused of not being guests. She seemed a lot more concerned about her situation than mine. I was appalled. We’d been there for two days. The place didn’t seem that crowded. She just kept blaming me for having any issue with the whole thing. So there ya go. Really don’t like leaving negative reviews but feel like hotels at this level usually have stellar management with highly developed bedside manner and interpersonal skills.