Sensoria Dolomites

My wife and I visited Sensoria during the fall which was a beautiful time of year. Our stay was magnificent and it’s amazing and wonderful that Sensoria Dolomites exists. This resort has outstanding service, delicious food, fun activities, tasty drinks and plenty of great touches to make the stay here absolutely enjoyable. We loved every second of our time here and we’re excited to come back to visit again someday. We love Sensoria Dolomites!

Everything we wanted - fabulous setting, wonderful food and wine, luxury, a very accommodating guide and bonus fun sauna infusion

The spa itself is stunning with a beautiful aesthetic, very clean and well maintained. We had day passes and were warmly welcomed by Lara at reception who was fantastic. Unfortunately the rest of our experience was let down by poor communication from other staff. The sauna signs stated no swimwear which felt uncomfortable as two young women with older men using the facilities at the same time. Reception later clarified we could use towels, but when we reentered and tried to cover ourselves appropriately we were interrupted mid sauna and told it was naked only. This was an awkward and unpleasant encounter. On top of that when I asked a staff member for the WiFi code he agreed to check but never came back. Overall the facilities are excellent but some staff interactions and the way the sauna policy was handled really dampened what could have been a perfect visit.

Hotel - beautiful and well designed, modern with a zen atmosphere Rooms - nice size, new and modern with nice details. Food - average, plenty offered for breakfast, noon and night and with free flow of drinks. Well presented. Staff and Service - The quality of staff and service was a significant disappointment during my stay. Many staff members displayed an unapproachable attitude, which may stem from a cultural difference, they seemed unhappy and superficial. It took a few days for some of them to warm up, but as a guest, I shouldn’t have to make an effort to foster friendliness. At the reception, when I inquired about bus routes and times, I was told bluntly that I could "Google it myself." This lack of helpfulness set a negative tone for my experience. The most troubling encounter was with Antonio, who oversees the spa area. Not once did he greet any of the guests, he always looked angry. My friend and I were in the sauna, enjoying a moment of relaxation with face masks on, when he entered and abruptly ordered us to leave because he had a class and that we were not to eat or scrub which we weren’t doing either. While we were happy to move and even remove our masks, we found his barking rude and completely unacceptable. We are guests, not schoolchildren, and his outburst was unprofessional and unnecessary (he does not even understand the difference that a face mask is not a scrub but fails to communicate this). Upon check out, we reported our experience to the owner, Simon. Unfortunately, his response was lackluster; he simply acknowledged that he had heard about the incident without offering any apology, expression of concern, or follow-up action on the rudeness of his staff. It felt as though we were speaking to a wall. If the owner exhibits such indifference, it’s no wonder the staff management reflects a similar attitude. In the light of these experiences, it is evident that the overall management and staff and service requires drastic improvements. Let’s see, a defensive response to my review will reinforce my point that customer service or understanding is not a priority, as it is much easier to ignore, blame the customer and not address any problems. Location - this hotel is NOT connected to the Sella Ronda part of the slope by ski, you need to take a bus to reach the key areas. The slopes within the area are easy and not challenging. Vale for money - it is fair, full board and there is always ample food and drinks offered. Overall - It is such a shame as this place has so much potential, however it will never be able to realise it given the attitude of their management and staff. Will I return? No as I wish to have easier access to the key ski slopes and I value customer service above nice interior.

We never write bad reviews but compelled to do so as time is precious and we all work so hard for our money. That being said, This place is all marketing, no substance. The ‘mountain’ hotel is surrounded by a road with loads of coaches and tourists and is situated at the base of the number one tourist attraction. This is not an oasis. Its a tourist trap. There is no expertise here. There is no real chef. The owner is the chef and he has no cooking skills. More importantly it feels like you are in a cult. No one is happy, there are weirdly positive quotes on everything from the sugar packets to the napkins to the menu to the room. We spoke to so many of the guests and they said they felt sad and disappointed with their choice of coming there. Obviously the only smart choice the owners made was spending money to promote the place. Stay in bolzano or lake garda. You will be so much happier. Happy travels.