Viceroy Snowmass

We recently stayed at this property and unfortunately the experience did not meet expectations. This is not five-star quality. At this price point, over $3,000 per night, we expected a far more personalized level of service and stronger amenities. Check-in was disorganized and not particularly welcoming. The property is a maze and no one offered to escort us to our room. The room also had very poor soundproofing, and we could clearly hear conversations next door. When we raised the issue, no meaningful solution was offered and no one followed up. Housekeeping was inconsistent. Our room was not serviced the first day until we called, turndown occurred only once, and extra towels were left in a plastic bag on the floor outside our door. The hotel shuttle was unreliable and left us waiting over 30 minutes in the cold at ski school. The spa was inconsistent as well. My massage was good, but my husband’s was one of the worst he has experienced. Breakfast service was extremely slow, leaving us little choice but to use the buffet, which was mediocre. Overall, the service lacked the coordination, polish, and attention to detail expected from a luxury property. The issues we encountered suggest broader operational shortcomings rather than isolated missteps. Based on this experience, we would not return or recommend this hotel or the Viceroy chain.

Amazing trip. The hotel was beautiful. The staff was so helpful and Vicente was the most thoughtful and kind waiter I have ever met.

Really nice ski in/out, great staff, room, pool and restaurants awesome. We shall stay again .morning cafe and on site dining, hot tub time and ski service were outstanding.

Paz, at the concierge office, was very kind and helpful. She helped us to find table in two different restaurants at Aspen Village and was always at our disposal.

"I am writing to share some feedback regarding my recent stay, which unfortunately did not meet the expectations set during the booking process. My primary reason for selecting this property was the Ski-in/Ski-out feature. Upon arrival, I was informed this access had been unavailable for over a month due to weather conditions. I believe that providing advance notice of such a significant service interruption would have been appropriate, as it would have allowed me to manage my expectations or adjust my travel plans. Furthermore, I encountered some challenges regarding room comfort. When I requested additional blankets, I was informed that none were available due to high occupancy. The linens provided did not reflect the high standard or the premium price point of this hotel. I believe there is a significant opportunity to improve both communication and guest services to ensure the experience aligns with the hotel's reputation and pricing."