Viceroy Snowmass

Extremely rude front desk staff!! Overpriced for no reason. We will not return after a horrendous 3 night stay over labor day weekend. The check in was unnecessarily difficult. They harassed us and took our car keys from valet so we wouldn't leave without paying for the 4 drinks we got at the pool eventhough we provided a credit card at check in. Valet is $50 a night and required. Do not stay here, it was a nightmare!!!

If you want a five star experience in Snow Mass, this is the place. Pure mountain luxury. Rooms are amazing. Torro for breakfast and dinner. Staff is wonderful. House cat will take you to and from airport.

My husband and I stayed at the Viceroy Snowmass along with some friends and loved it. The location is within easy walking distance to Snowmass Village and the gondola (which allows dogs, just like the hotel). We had a sublime dinner at Toro, the resort's restaurant. Everyone was friendly. There's also a complimentary car service that takes you anywhere in Snowmass, which was helpful since we had an event to attend one night. There's also a little kitchen with plates and whatnot, which made heating up leftovers a breeze. Just an all-around pleasant stay!

For a five star hotel I expected so much more. To start, my check in process was such a disappointment. We booked this for a friends birthday and we all work at a hospital in Colorado Springs and were so excited about this trip so when we got there late after a 10 hour shift and driving 4 hours we were relieved to be there and get our vacation started but just to be greeted with the worst customer experience I could’ve imagined. Attitude from the front desk agent checking us in. To hardly any information about the hotel. (Found out later that we weren’t given the free reusable water bottles after seeing everyone with them the next morning) No help or offer to help with our luggage. Instead they watched as 2 tired girls struggled to get the luggage bell cart out of the door. And told to just leave the keys in the car. So not a great start to our trip. Finally in our room and the water took forever to get hot. The next morning I spoke with guest services manager to explain my concerns and disappointment, and her excuse was, “The night shift isn’t as good as the day staff.” Excuse me??? What kind of response is that. Then to make matters worse her only solution was to give us free bike rentals. Overall mediocre stay and not what we hoped for spending so much money to celebrate a birthday. Would not recommend and will not be back.

Loved our stay here. Very family friendly. We stayed in 2/2 residence in the new Cirque tower. It was beautiful, modern, clean and spacious. We were blown away. It was perfect for our 6-month old baby and our nanny that joined us, as she has her own bedroom/bath. Some people have commented on the construction. We personally didn’t mind the noise, and our baby slept perfectly fine with white noise and a slumberpod. Only downside is we felt there wasn’t a great variety of restaurants/to-go options in Snowmass village (at least in comparison to Aspen).