Viceroy Snowmass

Lovely resort, the food at Toro is incredible! love the birria bao and the short rib al carbon! La bomba dessert is a must!

This was our first stay with Viceroy Snowmass . The visit here was superb. The location is great. The rooms have a modern, yet cozy and inviting design. The team members are amazing. Cannot compliment them enough. They exemplified true excellence in customer service. We dined at Toro for breakfast every morning. With our group of 6, I think we tried everything on the menu. The food was delicious and beautifully presented. The car service exceeded our expectations. We always had a warm ride waiting on us. On one occasion , after we were driven to the gondola, my daughter realized she left something behind at Toro. They immediately brought it to us. A perfect example of the exceptional customer service. We look forward to our future stays here! Highly recommend!!

Catherine was wonderful! We were here for a business dinner and she handled all of our questions and requests with warmth and grace. The drinks were unique and balanced, the food was creative and delicious, the service, on point! Highly recommend!

Catherine was our waitress for our company holiday party and she was amazing!! She went above and beyond and made sure we were all taken care of!

I chose this hotel to celebrate the marriage anniversary, once it is a 5 star hotel in front of the mountains. But in my second time taking a shower, the water was so so so hot that was impossible to take a shower, but once I was already in the shower, I tried to finish. Then, I talked in person to the manager and she told me that she would send an engineer to solve it asap. In the next day, I thought that this was solved and my wife started to take a shower and the water became again extremely hot. My wife was not able to finish the shower and left the bathroom and then I called to lobby asking someone to fix asap. Finally, after I call them around 5 times, they told that the maintenance guy was trying to solve it and they asked me if I would like to take a shower in another room. Once I was late to take my flight in Denver, I accepted it and my wife and I left the room with robe to go another room to take a shower, but in the same time the maintenance guy arrived and solved the issue. This situation was very embarrassing, because my wife was with robe going to another room to take a shower in a 5 star hotel in our marriage anniversary. In the checkout, I was hopping that the hotel would give to me a discount or something to sorry about it, but they did not do anything. I will never return to this hotel again.