Viceroy Snowmass

The Viceroy Snowmass is an AMAZING property and delivers luxury, convenience and hospitality - it hits the mark in EVERY category. Overall, the Viceroy staff made us feel like we were home with friendly faces all week. The convenience of the location in walking distance to base village and the luxe feel and design of the property gets 10/10. Here's the deets: Rooms - 9/10 - Would recommend the One Bedroom Suite. Comfortable, spacious and has EVERYTHING you need. Loved having the refrigerator and kitchen space. Beds were comfortable, bathrooms spacious (shower was fantastic) and I rarely take a tub but this one was calling my name... The double sided fireplace I couldn't resist having on for ambiance - even with the warmer temps. Food & Bev - TORO was a 20/10. All other dining options 12/10 - TORO - like OH MY GOD good. From flavors to food presentation to menu selection to service. This is one of the best restaurants I've dined at in recent memory. The cafe in the lobby is super convenient. Wish they had a few more options, but great for basic breakfast. Tabitha was our Toro server and she was WONDERFUL - hospitable, funny, great conversation! We dined there for breakfast and also in the lobby for lunch. So happy. We spent time with the Food & Beverage Director - Suman who checked on us multiple times at multiple meals. What a fabulous human! Obviously killing it becase we were delighted at every meal. Gotta call out the incredible staff we had over and over, SO MUCH THANKS AND LOVE TO: Gustoff, the lounge manager who greeted us every day BY NAME, Mauricio, Tabitha, Cristina, Elsa, Bianca, Leo, Oscar, Teodora, and Edwin! Thank you for the incredible service. Lobby/Pool: 8/10. The pool just got an upgrade on furniture which was super posh and comfortable. The pool bar had great selections and the food was better than what you'd expect poolside! The music was a bit loud and they had a DJ that came on that I could have done without, but overall wonderful experience. Lobby area was 10/10 - You wouldn't think it would be all that important but I was able to take business meetings in the morning in the lounge and it was comfortable, quiet, just what I needed. Rooms Interaction - We initially checked in late at night and were assigned a room on a lower floor. We reserved the Pinnacle One Bedroom Residence. It was lovely, but didn't have as great of a view as we had hoped. The next morning I went to the front desk and was warmly greeted by the Director of Rooms Shari Putnam. I asked if she had any other rooms on a higher floor. Luckily they were not sold out and she was able to move us. But it's not just that she was able to move us - SHE WAS SO WARM and wonderful to talk to. This woman is the personification of hospitality. We also got a chance to meet the Resort Manager -Jason Mceachen. What a warm and wonderful human. He introduced himself and checked on our experience and asked how our stay was going and we struck up a great conversation. This man is the personification of hospitality! He was so genuine in making sure that his guests were having a great experience. We saw him buzzing around the resort throughout our stay and genuinely made the stay feel like home. Can't leave out the Valet + Bell Staff - 10/10. Such fun, kind folks. Gentle banner and good humor. Thanks so much Trenton, Matteo, Matt, Sam, and Justin.

We live locally in Snowmass and came during off-season and though it was quieter and the menu slightly abbreviated, the lounge was cozy and had a nice colorful vibe. Everything we got was delicious and flavorful. Our server, Vlad, wowed us with his service and recommendations. We got the Caesar salad, the shrimp cocktail, sliders w/ bacon jam, Latin truffle fries, and grilled asparagus. We also got the martini flight which was perfection!! We can’t wait to come back to check out the fall prix fixe.

I rarely write reviews, but my experience at Viceroy Snowmass was so alarming that I feel obliged to share it. 1️⃣ A Serious Safety Incident The night before checkout, we returned to our room to find the swing-bar latch engaged from the inside while we were out. The room faces a small hill with an easily accessible patio — meaning someone could have entered. We were locked out for over 30 minutes until an engineer came and—clearly confused—used a clothes hanger to release the latch. No one apologized or investigated the incident during our stay. Later, when Chase Travel followed up on my behalf, the hotel claimed the latch “automatically triggered when the door closed too fast.” That explanation is factually impossible: the door has a slow hydraulic closer. Even their own engineer said he had no idea how it happened. The hotel never offered any clarification or concern for guest safety. 2️⃣ Poor Accountability and Guest Service This was not an isolated lapse. Staff were cold and unwelcoming at check-in. When I discovered a duplicate charge on my bill, I was told to “contact reservations myself” by the Front Office Director, Christina. Only after Chase intervened was the charge corrected. Every attempt to communicate afterward was ignored. Emails to management went unanswered. 3️⃣Overall Impression For a property that presents itself as a five-star luxury resort, the lack of professionalism, honesty, and basic empathy is astonishing. I expected warmth, integrity, and accountability — not indifference and denial. If you care about safety, transparency, or genuine hospitality, think carefully before staying here.

Extremely rude front desk staff!! Overpriced for no reason. We will not return after a horrendous 3 night stay over labor day weekend. The check in was unnecessarily difficult. They harassed us and took our car keys from valet so we wouldn't leave without paying for the 4 drinks we got at the pool eventhough we provided a credit card at check in. Valet is $50 a night and required. Do not stay here, it was a nightmare!!!

If you want a five star experience in Snow Mass, this is the place. Pure mountain luxury. Rooms are amazing. Torro for breakfast and dinner. Staff is wonderful. House cat will take you to and from airport.