Charlton House

Just love this place. The team are fab and it’s the perfect balance of smart and relaxed. The spa and food are also perfect! Thank you Eva and Tobias!

Update 26th June: I have since emailed the hotel again at which point they declared because I uploaded a bad review they will not offer any compensation for the stay we had. I now see many other guests have had issues with the hotel in recent times, it’s a shame that they are unwilling to compensate guests for issues that could so easily be avoided and affect the whole quality of a stay. I have given them some time to respond to my response asking if they wanted me to take my review down, but no response. Shocking customer service. Some honest feedback about a few issues we encountered on our stay that left us feeling slightly let down, especially given the premium price for a spa hotel. There were several aspects that felt more like lapses in quality and cleanliness rather than character: - The fridge in our room was not working. - The room had visible cobwebs, unclean sealant around the toilet, and an unclean sink. - There was not enough parking when we arrived and my partner had to ask staff where to park. A nice girl moved her car for us. - There were stains in the bathtub and down the bathroom walls, which was quite off-putting. - A screw was found on the floor in the pool area (the far right corner as you stand inside looking to the outside) – something that could have caused injury and we’re pleased to have noticed. - There appeared to be a wasps' nest near the hot tub, and several wasps had fallen into the pool while we were using it. I emailed the hotel with the details of these issues and their response was lacking any real response, merely telling me that my feedback had been recorded and they are “addressing the concerns (I) raised”

Need a relaxing retreat? Or the perfect get away? Look no further! This place has everything you need, 5* food! 5* service and 5* facilities. The spa is sensational, the food some of the best in the area, and the friendly and local service incredibly valuable! Thank you for having us! A special shout out to Lloyd who accommodated us so well and told us all about the future of the hotel, and the friendly service from everyone like Tobias who made us feel special from the very beginning!

Really enjoyed the stay. The hotel is absolutely beautiful, set in the sleepy town of Shepton Mallet, lots of lovely places to get a coffee near by: the room we stayed in was beautiful. Special shout out to Lloyd, really took care of myself and my partner and ensured that we had a great stay. Food was great quality. Lots of different events on each week that you have to hook up before arrival.

This hotel is in need of thorough renovation. The property is beyond tired and worn out. The otherwise great location and garden at the back of the house are lost with the very dated and somewhat getting the feeling of falling apart accommodation. I don’t think it’s fair to say that’s ok because the price is low. On the positive note it’s very quiet during the night, the towels were nice and fluffy and they do have Elemis bath products. I do hope whoever owns this place gets a renovation program done so that guests can enjoy it and the staff that works there can continue having a job as otherwise I can’t see how it can go on for too long.