Charlton House

Our Son booked this as a surprise for my Birthday so we didn't know what to expect. We arrived early and offered a coffee before 3pm check-in. Not sure why we both had to fill in forms with our names, addresses etc. The room was fine although lots of flies which couldn't be helped with the hot weather, thank goodness for a fan. My husband tried to kill the flies but it was so dusty above the wardrobes. The Shower was in the Bath which was difficult for me and lots of stairs to our room. The robes were a bonus but all the same size, quite small for men. Asked about slippers but were told we needed to pick up flip flops by the spa. We had to ask where the Spa was and changing rooms as, we didn't know whether to go in our robes or not. Not everything was working but we enjoyed our afternoon and a relaxing time.

Dissapointing, let down by staff who were indifferent and not enough room service staff! Attention yo detail was sadley missing!

Just love this place. The team are fab and it’s the perfect balance of smart and relaxed. The spa and food are also perfect! Thank you Eva and Tobias!

Update 26th June: I have since emailed the hotel again at which point they declared because I uploaded a bad review they will not offer any compensation for the stay we had. I now see many other guests have had issues with the hotel in recent times, it’s a shame that they are unwilling to compensate guests for issues that could so easily be avoided and affect the whole quality of a stay. I have given them some time to respond to my response asking if they wanted me to take my review down, but no response. Shocking customer service. Some honest feedback about a few issues we encountered on our stay that left us feeling slightly let down, especially given the premium price for a spa hotel. There were several aspects that felt more like lapses in quality and cleanliness rather than character: - The fridge in our room was not working. - The room had visible cobwebs, unclean sealant around the toilet, and an unclean sink. - There was not enough parking when we arrived and my partner had to ask staff where to park. A nice girl moved her car for us. - There were stains in the bathtub and down the bathroom walls, which was quite off-putting. - A screw was found on the floor in the pool area (the far right corner as you stand inside looking to the outside) – something that could have caused injury and we’re pleased to have noticed. - There appeared to be a wasps' nest near the hot tub, and several wasps had fallen into the pool while we were using it. I emailed the hotel with the details of these issues and their response was lacking any real response, merely telling me that my feedback had been recorded and they are “addressing the concerns (I) raised”

Need a relaxing retreat? Or the perfect get away? Look no further! This place has everything you need, 5* food! 5* service and 5* facilities. The spa is sensational, the food some of the best in the area, and the friendly and local service incredibly valuable! Thank you for having us! A special shout out to Lloyd who accommodated us so well and told us all about the future of the hotel, and the friendly service from everyone like Tobias who made us feel special from the very beginning!