Grand Hotel Cocumella

My daughter and I stayed at Grand Hotel Cocumella in August this year and it was as fabulous as ever. It was our 4th stay at this hotel from over the years and the location and hotel are fantastic. We particularly want to mention the wonderful friendly staff who add to the whole experience. Particular thanks to Giusepe, the chief Concierge, who continues to be as helpful, professional and as friendly as on our first visit. Also we have to mention the wonderful bartender Gennaro who is so much fun and made us laugh so much. Thank you to all at Columella and we hope to visit again

This hotel is pure luxury. It’s authentic and soaked in history and tradition. The grounds are stunning, beautiful gardens and stunning views. Great breakfast and wonderful staff. Loved that fact you don’t need to fuss around with towels and sun-beds - all done for you on demand. The shuttle service in and out of central Sorento is an added bonus, it saves a 20 minute walk which is intense in August heat. My only constructive criticism is that there is no coffee machine in the room, which in my experience is unusual for a 5 star hotel.

My husband booked this historic hotel and it is a gem. The property is stunning with an amazing beach club and access to the sea. The pool is a quiet oasis surrounded by lush gardens where a refreshing breeze helps heat the heat. The staff is kind and genuine - the bartender Massimo shared enthusiastic tips for travel and lots of facts about the history of the region. Every person who works here seems genuinely happy to assist. Our room was comfortable and large with a little veranda and all the best modern conveniences. We will definitely be back - we fell in love with Sorrento and this world class experience.

While Grand Hotel Cocumella offers a beautiful setting, the exorbitant nightly rate does not reflect the actual guest experience. Despite the hotel's five-star status, several glaring issues regarding service, hospitality, and privacy severely undermined our stay. At breakfast, there was a member of staff who was constantly wiping his brow and being on his phone, then would immediately cut the focaccia bread. The service at the pool was remarkably rigid and unwelcoming. I was abruptly publicly pulled aside by a staff member who displayed a covertly hostile attitude simply because I was eating a shortbread biscuit. I was informed that only hotel-purchased food was permitted, forcing me to finish the biscuit right in front of them. Even more egregious, an elderly gentleman in his 80s was told he could not drink his own bottled water for the same reason a shocking lack of basic empathy and hospitality. The definitive low point of our stay occurred at the hotel's supposedly private dock. While we were relaxing for our anniversary, a group of young women rushed the daybeds. They openly called more friends to join, explicitly stating that staff members were letting outsiders in for €10 each. This completely contradicts what we were told at check-in that the dock was strictly exclusive to hotel guests. When paying thousands per night, one expects exclusivity, flawless service, and a premium atmosphere. Instead, the experience felt tarnished by a blatant sense of money-grabbing and a total failure to secure guest privacy. I have never experienced such petty enforcement or compromised exclusivity at any other five-star establishment.

Wow what a place. Staff was amazing all around and couldn’t have asked for a better experience with the staff. Giuseppe the Concierge—I would give 10 stars to if I could!!!’ He was helping us book stuff before we arrived. Enzo the bartender in the main building was also amazing serving up late night drinks and great conversation. The resort had a great proximity to downtown Sorrento— maybe 15 min walk or they have a tuk tuk car they will drive you in almost to downtown then a 2 min walk. Ocean seas was great with the elevator down from the cliffs and bar service out there. Great views all around and prices were what you would expect for this type of place The only downside was it seems like a wedding venue almost every day and they limit your access certain areas of the waterview property which was aggravating at times given we were paying guests as well. Rooms are average with no real views to speak of. Pool area was nice as well With a nice restaurant there as well. Coku was described as a nice romantic dinner option—- it wasn’t —- loud club like music and given its Open to the public at sunset it’s filled with instagrammers all trying to take sunset selfies— many in beachwear and being loud and obnoxious. Regardless of these negatives Giuseppe really is the main character here and he’s a great resource and makes your stay amazing and delivers to you whatever you may need! We would stay here again.