Grand Hotel Royal

I read the reviews on breakfast and my view is if you want sausages and bacon stay at home! Breakfast was great typical continental style and a lady cooks you an omelette what more do you want champagne ? Well they have that too!! Enjoyed our 3 night break immensely. Staff excellent, room maids amazing - they leave chocolate! Terrace and views beautiful with attentive staff who bring you drinks and snacks we honestly couldn’t have wished for more for our stay other than we should have booked for longer. So many places to see in the world but if we ever come back to Sorrento we are definitely staying here again

As a couple who consistently seeks out luxury properties, we choose our hotels with care and high expectations. While the Grand Royal Hotel has several strengths, our overall experience fell short of what a true 5‑star stay should deliver. ### 🌆 **What Impressed Us** - **Prime location:** Central, accessible, and ideal for exploring the area. - **Beautiful property:** Well maintained, visually impressive, and thoughtfully designed. - **Room aesthetics:** Although compact, our room was tastefully decorated with a calming colour palette and a stunning view of Mt Vesuvius. - **Spa experience:** The massages were genuinely wonderful — a highlight of our stay. ### 🍽️ **Where the Hotel Missed the Mark** - **Breakfast quality:** Surprisingly basic for a 5‑star property. - No additional hot options. - Sausages cut in half and resembling supermarket quality. - Very limited selection overall. This is an area that truly needs management’s attention. ### 🛎️ **Service Inconsistency** Service was inconsistent throughout our stay. - Things improved noticeably after speaking with the GM, Guisippe. - Mauro at Reception stood out for his attentiveness. Still, the overall service level did not meet the standard expected of a luxury hotel. Also please do not recommend restaurant Tasso to your hotel guests. The food served is poor and almost put me off linguine for life! ### ⭐ **Final Verdict** For the first time in a long while, we are unable to award a property five stars. The Grand Royal Hotel has strong potential — the setting, the design, and the spa are all commendable — but the service and breakfast offering need significant refinement to align with true 5‑star expectations.

This hotel is absolutely stunning. Rooms were spacious and bathroom was well appointed. I requested a room change and appreciated their immediate response. Definitely need a room overlooking the sea. It’s breathtaking. Just a short walk to tons of shops and restaurants and the train station.

The hotel is classic Napoletano /Roman decor . Directly on the cliff overlooking the bay of Naples. The pool was very nice but too cold to go in.. it was October. The Manager was just wonderful and marco and Guistina were soooo amazing . We had a wonderful time in this gorgeous worth every penny hotel. We cannot wait to come again.

Amazing hotel. we had a suite room with sun loungers overlooking the sea, it was perfect! Great location for going sightseeing, capri, positano etc ! Fully recommend