The Ocean Club, Costa Norte, a Luxury Collection Resort

Staff is super friendly and the service is great.

The Ocean Club in Puerto Plata was outstanding — every detail felt luxurious and effortless. Our room was spacious with breathtaking ocean views, the pools and private beach were pristine, and the spa was a perfect escape. Staff were friendly and attentive, making our stay seamless from arrival to departure. Highly recommended for a relaxing, upscale Caribbean getaway. Shoutout to all staff.. Thank you

I will start by saying the views were absolutely beautiful to take in, the hotel is nice, and the beach just steps from the hotel was absolutely beautiful. The hotel itself is only around 4 years old according to our driver but the rooms are pretty beat up… broken cabinet doors, finishes looked worn and beat up, the shower head holder couldn’t handle the water past a certain pressure and would spin up to the ceiling if turned all the way on, the window had multiple cracks in it, and I woke up one day to a giant roach dying on the floor next to me so I was a little on edge after that, worried I’d see more. The salt water pool was visibly dirty as we could see some algae or mold growing on the surface so we decided not to get in. The restaurant service was slow, food tasted pretty mediocre (steak frites was good) most of the servers didn’t speak much English and weren’t very attentive, we often had to get someone’s attention to get what we needed while dining. We were told they offer a beachside private dining experience but after reaching out 6 times and only getting “we are checking on availability and will let you know” we gave up. We had a concierge number to text for our needs but they were pretty slow or unresponsive compared to other places I’ve stayed with this type of service. Their spa was not setup to accommodate a prenatal massage so we were unable to get massages as well, which really isn’t a problem, just sharing for anyone else who may be considering this service (we went for anniversary/babymoon). We typically travel luxury so our standards are pretty high and this location simply did not meet our expectations. It wasn’t horrible, as I was comfortable to sleep there and enjoy my stay, but I wouldn’t consider this a luxury resort and we personally won’t be back.

Lovely setting, however not a luxury resort. This hotel needs a lot of maintenance and they seem to be doing it piece by piece as guests complain. Broken lights, handrails, rust, and safety concerns seem to be the norm here. The rooms are plenty big, but don’t be fooled by the full kitchens. None of the appliances work, so don’t buy a ton of groceries in hopes of doing light cooking. They will go to waste. The staff works hard, however they are not trained for luxury resorts. There is really only 1 restaurant open throughout the week, and 2 pools, despite the advertising on Bonvoy. Our entire trip was spend asking for things to be remedied, just to maintain our safety. This does not include the broken items throughout. Management is kind, but really offered nothing to make amendments for the shortcomings. Beautiful beach, ok resort.

Wife and I had just returned from a trip with a group of friends and we wanted some time alone to just relax and be on our own schedule. The Ocean Club exceeded our expectations in terms of providing an amazing experience for rest and relaxation. Job well done to Melanie and the entire team.