The Ocean Club, Costa Norte, a Luxury Collection Resort

Check in was not smooth at all. We are told to pay $50 per child per night extra charge. Not clearly outlined when we made the booking, and slapped on top like a money grab. On the concierge tour - the property is indeed very small and limited. There is a beachfront but the frontage only spans the property. As we have young kids this sufficed for us. The communication around various service requests and needs were pretty inconsistent. Sometimes prompt, other times we would have to ask up to 4 times spanning 8 hours for certain requests to be fulfilled. We spoke with the GM Emna about this - she was apologetic and promised to work better with the team on improving service. All that we can ask for is a commitment to do better. Many members of the service staff only spoke Spanish, no/limited English, which may create miscommunication. As a platinum member, breakfast was included. We enjoyed the breakfast spread daily - expect toasts/pastries, cereal, scrambled eggs, sausage/bacon, mashed plantain, smoked salmon/meats, fresh fruit and yogurts. On our last day they moved to à la carte menu and only offered fruit and pastries. No explanations why, so we went off property to enjoy a heartier meal. Resort was not busy on most of the days. Unlike other Caribbean islands where it rains briefly with sunny weather the remaining time, when weather calls for rain, expect to stay indoors. It downpours so much that it caused flooding across the property on one of the days for us. The rooms are large, with a kitchen/fridge, and good for families. Not every room offers a washer/dryer so make your request specifically. It is wonderful to have if you are travelling with kids. Overall - ok and hope that some areas can be better over time.

This is our second stay at the Ocean Club and we absolutely love it. We always come during the Thanksgiving break, and it’s usually less crowded. At check-in we were upgraded thanks to my Gold status. From start to finish the staff takes great care of you. The property has multiple pools, a spa, a restaurant, a gym, etc. The rooms are large and well-equipped, with a full kitchen, washer/dryer, iron, and a living room. They also set up a WhatsApp group for us, so every request, from a boat tour to room service and spa was handled quickly there. The food and breakfast at the restaurant were excellent. I really can’t think of any downside, maybe the restaurant and drinks are priced a bit high, but overall everything was perfect, especially the staff. We’ll definitely be back next year.

We just got back from 4 days in a 3-bedroom oceanfront suite at the Ocean Club. The service was excellent and the staff were very pleasant, which greatly enhanced our stay. When my Mom was bothered by the jute rug in her room, they had it removed immediately. Agustina was the most lovely concierge, and my mom and I were delighted by the snorkelling tour that she arranged for us right from their beach. The restaurant was very pricey, but there are a lot of great restaurants within walking distance and we felt pretty safe the entire time. The resort itself is lovely and it was a beautiful, short holiday.

Hands down the best stay of a lifetime! One of the most amazing properties I have stayed at within the Bonvoy collection of brands. From the minute we arrived we were treated like we were the only ones in the resort. The check in process is very personable and the attention to detail is incredible. The staff at check in make sure your every need is met; no matter what. You are given a tour of the property personally and your room is toured with a client services member to make sure everything is up to your satisfaction. Throughout your stay you will be greeted and cared for by everyone. The many wonderful client services individuals are there for you throughout your stay. From our many requests, none was to big and every desire was met. From extra towels, to planning an anniversary surprise, to arranging fun activities. One of the most special memories was when our client services specialist met us at breakfast to ensure our stay was up to the highest standards. Overall, I personally could not recommend this property more highly. We said last night, if it was an option we would live here. In all, this property has better service than a Ritz Carlton or JW Marriott. I would rather stay here than any other luxury hotel in the world. In closing, a sincere thank you to than many wonderful individuals that bring this resort to life and focus on guest satisfaction. Your hard work is/was appreciated and noticed. (This review was not requested by the staff, resort or management. The views are our own and reflect an honest review of our stay.)

This hotel is the perfect example of a FINE HOTELS + RESORTS Stay. Thanks, AMEX, for recommending it. The staff goes above and beyond to ensure your stay is the best: the view, the food, and the extra clean rooms. I have stayed there for three straight years, and I love it every time.