Sugar Beach a Viceroy Resort

Our 3rd trip back to Sugar Beach was like coming back home again. It was wonderful to see all the same staff who treat us with so much respect, are completely engaged in their activity, and have a can-do attitude to assure we are completely relaxed and have everything we need. The setting, the food, the beach, the coral and fish, and our cottage were absolutely beautiful. Even meeting other guests at the many resort social opportunities just added to our wonderful week. It truly doesn't matter if you are on your honeymoon, family vacation, adult reunion, or 50th anniversary there is fun, activities and relaxation for all. We are booking our 4th visit back to Sugar Beach now.

This is our second time back to Sugar Beach post pandemic and it was fabulous felt like a big improvement on our last excellent trip. We had a two bedroom ocean view residence - two equal sized rooms with common living and a shared plunge pool with an amazing view. The Butler Service provided by Mosiah was discrete and thoughtful - we had room service many times particularly lunch and breakfast (all inclusive package so just a tray charge and additional tip). The villa we had was a short walk to the beach but er used the transport service to come back. We never had to wait though we missed the old tuk tuks. Facilities are great - everything very clean and well swept - resort pool very inviting and lovely margaritas! Food seemed to be a step up as well from our last visit. Saltwood was truly special great service excellent food and classy entertainment - the balcony view is stunning. Cane bar was closed but the pop up sushi was really high end. We did a buffet one night and Jalouise grill is good - weakest restaurant is Bonte but still good. The new Raquet Club is fabulous - we had a padel lesson with pro Omah and he was a highlight of the week. Snorkling Sun decent food and stunning views of the pitons - didn’t even leave the resort it wa that good. And yes will be back ticks so many boxes thank you

This was our second visit to Sugar Beach Viceroy in two years and we absolutely love this hotel. Stunning location between two Pitons with amazing sandy beach. Facilities, views, food and drinks are amazing but what makes this place truly outstanding is the staff. From butlers to beach staff, restaurant staff, spa therapists and gym instructor. They all go above and beyond to make you feel taken care of. Everything runs so smoothly so you can relax and fully enjoy everything Sugar Beach has to offer. We cannot wait to return

The hotel has an amazing grounds between the two Pitons - probably the best view you will get on the island. The restaurants on the grounds offer good variety of different menus. But this is where the experience ends and disaster begins. The price of the stay cannot justify for the lack of service and some of the outdated amenities. We have tried to book some the activities they offer over a concierge template online well in advance as recommended but did not get a response until we actually called to the resort. Once we checked in, we figured out activities were in fact not booked or confirmed for the dates and times discussed and were facing cancellation fees for appointments we were not even aware of. Moreover, we have stayed at the Sugar Mills that are in definite need of renovation - old bathrooms, rusty furniture, broken doors/windows that cannot completely close, non-working plunge pool, etc. We have been also encouraged to use the hotel’s app to communicate any needs, which did not work. For a luxury range hotel, we have been happier staying at the Hyatt chain hotel.

This is one of the best hotels I have ever stayed at. The villas and views are the best in the Caribbean! The staff at the Sugar Beach are extremely friendly and ready to attend to your every need. The food was amazing and with three restaurants to choose from you have endless choices.