The Landing Lake Tahoe Resort & Spa

Stayed here recently for my friend’s birthday. It was a group of nine of us that traveled together. The staff and everyone at the Landing were so nice and super friendly. We mainly talked to Charles, Jason, Ben, and Sarafina. Everyone was super nice and treated us like family. I seriously can’t say enough amazing things about everyone here. I felt like they added such a personable touch with the shuttle and letting us know to call ahead and they would pick us up anywhere within a 2 mile range. I would definitely stay here again and highly recommend this place to anyone coming to Tahoe.

This place was amazing! The front desk staff was absolutely fantastic! They were very knowledgeable and friendly. The rooms were great. There is outdoor space to enjoy the view. It is convenient to the lake and heavenly village. The restaurant at the hotel had the best food that we had in Tahoe. Would 10/10 stay again.

Disturbing, unsafe, and unacceptable experience — not what you expect from a luxury hotel We came to this hotel expecting a peaceful and luxurious experience. Instead, we left feeling disturbed, unsafe, and deeply disappointed. From 2 p.m. to 10 p.m., a group of six individuals completely took over the pool and jacuzzi area — and they were clearly not hotel guests. They kept asking us questions that made it obvious — like whether the white bathrobes were provided by the hotel (even though those robes are left in every guest room). Their appearance, behavior, and conversations all pointed to something being very wrong. They looked strung out, acted erratically, spoke in the disoriented, agitated way of someone under the influence of drugs, and one of them was openly smoking in front of us. At one point, one man told us he had been to prison multiple times. After hearing that, we didn’t feel safe speaking to hotel staff about the situation, fearing possible retaliation. They turned the jacuzzi bubbles on constantly, even when we asked them not to. They brought in a cooler full of alcohol, a rotisserie chicken, and other food from a local store. They stared at us inappropriately — four grown men watching us, as we tried to relax in swimsuits, made us feel unsafe and exposed. Later during the s’mores activity, they took over all of the fire pits and chairs, again behaving as though they owned the space. Their loud, inappropriate conversations were not just annoying — they were disturbing. My 10-year-old niece was visibly frightened, and my 65-year-old mother, who came here to relax, ended up scared and deeply uncomfortable. The most shocking part is that this happened over eight full hours, and not a single hotel staff member came to check the area or ensure the safety of guests. What kind of luxury hotel allows this? This was not a minor inconvenience. It was a complete breakdown of guest safety, hospitality, and basic respect. We paid for an elevated, secure experience — instead, we shared the space with people who made us feel threatened, uncomfortable, and unsafe the entire day. We demand a full refund. What happened here was not just disappointing — it was unacceptable.

The accommodations are beautiful and very comfortable; the spa- wonderful and the customer service outstanding. We will definitely stay here again and refer anyone who asks!

The Landing Review We were so disappointed with our recent stay at The Landing. This is the first time that Trip Advisor has steered us completely wrong. It was listed as a 4 star property with lots of positive reviews, and I am definitely not understanding either the 4 star rating or the positive reviews. Let me start by saying that if it was listed as a 2 or 3 star property, with prices reflecting that, I would have been very happy with my stay. I just had much higher expectations, given the fact that my room was $900/night, including fees and taxes. I have stayed at many 3, 4, and 5 star hotels, and feel like I have a pretty good perspective of what type of hotel should come with any given price. The hotel itself was *fine*, but lots of little things kept going awry. Some of these things I’ll be mentioning are nit-picky, and I recognize that, but all added together, it becomes a very mediocre hotel for a high price. To begin, I made my reservation online and never received a confirmation email. My mother and I reserved two rooms, each with different email addresses, and neither one of us received a confirmation. I called the hotel to put in a request for an upper floor room for both of us, and rooms as near each other as could be accommodated, understanding that I had booked a lake view room and she did not, so they would not be right next to each other. The reservation agent said he’d send emails reflecting this, but again, neither my mom nor I received an email. I called a week later to let them know we hadn’t received emails, and the agent could not help me, but I had confirmation numbers, so hoped for the best. Upon arrival, we were told that our rooms would be in the same building but different floors. When I got to my room, it was on the ground floor. I never like to stay on the ground floor, and I was especially unhappy with this ground floor room as the place is motel-style, where there is a parking lot by your front door with an exterior entry. The sliding glass door on the back side of the room to the “lake view” also had a view of a street/parking lot and gate. I suppose I could see the lake in between the cars and wrought iron fence poles, but just barely. When I asked at the front desk about that being a lake view, they told me that it was luck of the draw which floor you were on. In fairness, the upper floors do have a nice lake view. The ground floor should not have the same upcharge as those rooms. My mom’s room was less expensive, as she did not pay for a lake view, and her view of the trees was much nicer than the traffic and view of the cars from my more expensive room. Additionally, the sliding glass door to my room had a broken lock, so it was being held shut by a secondary lock. There is no a/c in the hotel, and I didn’t feel safe leaving my sliding glass door open since I was on a ground floor to a public road. (The aforementioned fence is on the other side of the public road). Additional complaints: The rooms at the hotel have paper thin walls and connecting doors, such that I could hear my neighbors' comings and goings, their dog whining, their children crying, and their conversations, almost as if they were in my same room. There are no water bottles/boxes provided with the rooms; not even in the fitness studio. The bedding in my room was mismatched, with one pillow case having stripes and the other being plain (again, nitpicky, but not 4 star level). The coffee bar in the lobby does not have milk or cream; only coffee mate. I went to use the fitness room and one of the two treadmills was out of service as was one of the two rowing machines. The Saturday/Sunday morning front desk gal had no interest in her job. She sat at her desk reading a book, even when guests came in. Only if you went directly to her desk would she look up and grudgingly provide help. She let us know that it was a summer job and she would be leaving in early August. Positives: The other front desk personnel were friendly, and the hotel-provided shuttle service was very convenient and the drivers were very friendly and helpful. The s’mores kits were a nice touch, as was the complimentary champagne. All in all, the Landing feels like a typical 2 to 3 star hotel with a couple of additional touches. Definitely not worth $900/night. My husband and I had a reservation to stay here again in August, which we have canceled.