The Davenport Tower, Autograph Collection

Our stay was unbelievably negative, especially for a 4+ star hotel. It began when we needed to amend our stay dates. Booking.com tried extensively to reach to the hotel front desk to get them to accept the new date, but no one would answer the phone at the front desk. I tried myself for over 40 minutes to call, but I kept getting hung up on by the front desk staff. I eventually had management step in from one of their other hotels across the street, and got our stay changed. When we arrived, we were told our room price was over $100 more than our booking with Booking.com, and that it was "not open for negotiation". The front desk staff made sure to smile and be polite while they told us to screw ourselves. When I asked if the phones were working at the front desk, the staff member cocked her head and said "Uh, yes, why?". I didn't waste any more time with it. When we got to the room, it was ok. The main lighting was 3 spotlights that were uncomfortably bright, we had to leave them off just to sit in bed. The shower had shampoo, conditioner, and shower gel, all of which were mostly empty, but we got 2 showers each out of them. Another small but very irritating problem was that all of the power outlets were so worn out that none of our chargers would stay in the outlets. We had to prop up some of our luggage just to keep the phone and laptop chargers plugged in. We needed to have a delivery to the hotel by Doordash for some medical supplies we forgot to pack, and food, and when we called the front desk, one staff member said "Oh yes, we'll bring it up to you when it arrives". 15 minutes later, Doordash calls and says not only will the front desk not accept the delivery, they won't let him continue into the building. Good thing we were taking showers! Otherwise, we might be not be COMPLETELY INCONVENIENCED! My wife had to run down to the lobby in wet clothes to get the delivery before he left with our medicine. When we complained, we got the "We're very busy and understaffed" line. The next morning, when we went to check out, the front staff said "Room keys? Ok, well, we'll email you your final bill. Thanks, bye!" before we could even explain our dissatisfaction. We definitely didn't expect this poor of customer service from this hotel. We won't return, there are many other places to stay in Spokane at much better prices. Don't waste your money here!

We had a wonderful stay at the Davenport Tower while in Spokane for a work event. The hotel is beautiful, comfortable, and in a great location—but what truly stood out was the thoughtful service we received from Carls. He made sure our early check-in was arranged smoothly, which made a huge difference for us after a long morning of travel. His attention to detail and kindness didn’t go unnoticed—we felt genuinely cared for and supported before we even stepped through the doors. Thanks to Carls and the rest of the team, we were able to settle in quickly and focus on our event feeling refreshed and ready. We’re so grateful for the warm welcome and would absolutely stay here again!

Nice central location. Had excellent service from Braxton at the front desk and Sutton in the restaurant at breakfast. I was pleasantly surprised as I was upgraded from a regular king room to one of the corner suites. Will definitely stay here again should I return to Spokane.

The hotel was beautiful, and I really loved the safari theme—it added a lot of character. The room itself was nicely decorated and comfortable, but the bathroom was a letdown. The grout was visibly dirty and could’ve easily been cleaned with a steam mop. The shower head was small, leaking, and had mineral buildup, which felt unacceptable for a four-star hotel. We ordered breakfast and the food was decent—not great, but satisfactory. Overall, I wouldn’t return. It just wasn’t worth the price.

Upon first impression it's a lovely hotel, with a grand opening of a fountain to the right and a stained glass wall of giraffes to the left. Although this wall separets the dining area from the walkway, there's more dining tables on the other side of the walkway causing unnecessary congestion as you have to walk through people eating and having a good time just to access the elevator. Now you're in the elevator and you have to scan your room key just to operate it. Found my way to the room, and there was a tare in the sheet. I didn't put that tare there, so I got housekeeping and showed it to her. Upon changing out the sheet, I noticed it was a flat sheet they were using as a fitted one. But wait, there's more. The pool and jacuzzi, located at the bottom of the hotel, was the star attraction. This you gotta see to believe. I though Maybe they had a kiddy hottube and one for adults, but they don't 🫠 I was expecting a lot more from one of the Davenports hotel, and I mean a lot. Staying here made me realize you're paying for just the name and nothing more.