The Davenport Tower, Autograph Collection

This was a lovely place to stay! Clean, well-appointed, and very comfortable. What really set it apart was the staff. Everyone was so friendly, helpful and prompt. Claire at the front desk stood out especially well - she was kind, knowledgeable, professional, and friendly!

Everything was breathtaking when you walk into the hotel, classy and beautiful… we got up to our room which was great till we needed to put food in fridge. It is a mini fridge with no freezer couldn’t fit our dinner boxes in it. On the ground. Hotel needs to invest in better fridge for room. Everything else great!

First I would like to note that all of the staff we dealt with at the hotel were perfectly friendly and helpful. This is not a reflection on them, rather it is a reflection on the management and pricing of this hotel. I DO NOT recommend the Davenport Tower if you are interested in getting a good value for the very large amount of money you have to spend. I spent nearly $800 for a 3-night stay and felt nickel and dimed at *literally* every turn. I had no other option as I was staying as part of a conference, but I wish I had stayed at a mid-rate corporate hotel chain. I will have to break this into categories: Check in: - We arrived several hours early, and asked if the room happened to be ready. Great news - they said it was ready! They then proceeded to tell us that we could check in early for a $100 fee. This would have been a great opportunity for some positive customer service since *the room was already ready*. Instead they tried to get more money out of us. - There is a mandatory $20 "destination amenity fee" which includes a $10 credit to their in-house dining, but of course $10 doesn't cover anything for two people, so they're really just trying to make you spend more money at their extremely overpriced restaurant and bar. - They add a $50 per night deposit to your total (which is never mentioned in advance), putting me in the uncomfortable position of having to ask why my total looked so high when I put my card down at check-in. Lacking the standard amenities of a budget hotel: - Was there free continental breakfast and coffee in the lobby? Nope. Just their overpriced coffee shop and dining options. - Was there a vending machine so you could get a late-night bag of chips? Of course not. A room labeled "ice and soda" just had an extremely rusty, corroded ice maker. Room quality: - The room was not all carpeted, there was a thin and basic carpet right underneath the bed, and the rest was cold fake wood. - The lighting could not have been more horrible - the "bedside" lighting was two LED lights that point DIRECTLY down into your eyes when you are lying in the bed. Having them on was like being in an interrogation room. - They gave us 5 pillows (for two people) and they were absolutely terrible. 2 were almost decent, and then 3 were basically flattened as soon as you put your head on them. - Shower temperature was wildly erratic - would get cold for no reason, then steaming hot again. - Had to unplug the loudly buzzing mini-fridge in the night to be able to sleep. It sounds like the Davenport company is a major player in Spokane, and it is a real disappointment to have what seems like a local company be so inferior to the service we would have gotten at a mid-level corporate chain hotel like the Holiday Inn. If the stay had not been so expensive, I would not be so upset about it. But from the pictures of the hotel I was excited for a luxurious stay that would make the money feel worth it. It couldn't have been more different.

I recently booked a two-night stay at this Marriott but ended up completing my work a day early and checked out after just one night. At checkout, the front desk staff thanked me and emailed my receipt—without any mention of additional charges. Later, I discovered a $130 fee per room (for two rooms) had been added due to what they considered a “late cancellation.” To be clear, I didn’t cancel—I stayed one night and simply departed early. Marriott’s 48-hour cancellation policy was cited as the reason, but that policy should apply to cancellations, not early departures. When I called to clarify, the front desk reiterated the charge without acknowledging the distinction. This experience has left me questioning whether I’ll stay at a Marriott again. Charging guests for nights they didn’t use—especially without clear communication—is disappointing to say the least!

Absolutely beautiful hotel. Staff friendly and helpful. Several areas in the lobby for socializing. Our room was beautiful and spacious.