The St. Regis Bermuda Resort

Hello first from us to the entire team at the St Regis Bermuda Hotel, I would just like to say thank you. I am writing this message now because when I arrive at my final destination, which is Miami, I will not have time due to work. We are a couple who are leaving with our hearts full of love, kindness, understanding, and much more. The cleanliness of the hotel is unique. The service has surprised us, as they are able to satisfy your needs, both the cleaning staff and the staff that greeted us at the door of the hotel are impressive, their kindness. Varga, as a redundancy, I would like to mention a few names with whom I have been able to interact more and with so few words they fill you with mixed feelings, for example, Enma, reception, waitress at the BLT STEAK NY restaurant, Zaldy and Joy, room cleaning, Gwendoline, pool waiter, Sergio, Ivan, and another guy who works at the bar who is Peruvian, sorry for mentioning his nationality, and Mr. Rudolf. This last guy is the one who makes us feel like we are in the Middle East, with just a saber to break the bottle's neck and all Every day at six in the afternoon we have this demonstration. Thank you very much, sincerely, Aleman and Roque.

The negative reviews posted here are spot on. I had higher expectations for St Regis. Poorly maintained hotel with staff who are very average. Poor service and communication all around. I should have realized this when trying to book various things in advance of our arrival and had to follow up multiple times. Beach service is almost nonexistent. The gift shop is not staffed - have to get someone from the spa to unlock for you - and they are out of most things. No sunscreen, no men's rash guards, no advil. I did purchase and hat and guess what? No bags to carry my purchase out. Very poor selection to begin with. Spa -- actually had a nice massage but the amenities are sparse. One person working and she seemed stretched this. While walking down the corridor, closets were open and staff lounge / office was open -- unsightly in appearance. Our therapists didn't show up at the scheduled time of 10, so my husband had to go looking for them. A lot of things broken or damaged or missing in our suite. Toiletries are average at best. I noticed the restaurants on property had signs posted with grades or B. B? Why not A? Generally felt unclean. Flies everywhere and little gnats too. We couldn't eat or drink or the beach without being inundated. Chickens walking around pooing everywhere on walkways -- seemed very unsanitary as people walk barefoot! Disappointing given cost and reputation of brand. You have to taxi everywhere and it's 30-40+ each trip. Unlikely to return to this St. Regis or Bermuda.

We took 2 oceanfront rooms at the St. Regis. The location and beach are lovely, and the food at the restaurants as well as the servers were excellent. However, hotel itself was not up to what one would expect of this brand. There was significant dust built up behind the bedside tables (noticed when I went to plug something in). The much-ballyhooed personal butlers were non-existent. When we asked the concierge staff if they could help us book a sunset sail, they came back with a general website with a number of tour operators for us to contact pushing the concierge work back on the guests. The shuttle service into town was a series of unmarked private vans booked ad hoc, making it difficult to identify the van once we were in town. Also nothing is more comfortable for a woman than getting into an unmarked van with a stranger in a new town. (The van/taxi drivers advised that they had asked for "St. Regis" signs to post in the window when working for the hotel rather than taking their own bookings but were never provided with one. Leaving the balcony doors open the night before we left to let in the breeze and hear the ocean instead resulted in being awakened by a staff member mowing the lawn at 5 a.m. with a headlamp. Another night we were awakened in the middle of the night by loud banging - that sounded like a plumber attacking a drain pipe. (The front desk didn't know what it was but assured us they would look into it. It lasted another hour.) I expect more from a regular Marriot, let a lone a St. Regis property.

Immaculate resort located in a stunning setting. Staff, food and beach/pool were all perfect. Good for families or adults only. 10 minutes from airport and minutes walk from St George. Enough to do there and day excursions opportunities are also plentiful. Highly recommend.

One of the Worst Hotel Experiences I’ve Had For a St. Regis, this property is shockingly bad. Our room’s bathtub had hairs in it, the entire hotel looked worn and dirty despite being only about four years old, and the lobby bathrooms were filthy. Management and front desk staff were dismissive, unhelpful, and failed to follow through on anything they said they would do. Communication was non-existent. Some restaurant staff were lovely, but that’s where the positives end. Locals even told us it’s known for poor service, and that guests are often moved to other hotels. Honestly, I’ve had far better stays at budget chains. Avoid until serious changes are made especially when they charge 1-2K per night.