The St. Regis Bermuda Resort

This was our third stay at The St. Regis Bermuda, and we spent eight nights in one of the three-bedroom oceanfront penthouse residences with our family. We continue to return because there is simply so much to love about this property. The short version is this: The St. Regis Bermuda has one of the most spectacular locations of any resort we’ve visited anywhere in the world. It is a beautiful property with outstanding food, wonderful people, and what I believe is the best beach access of any resort in Bermuda. At the same time, there are still some operational issues that prevent it from fully living up to the luxury standard that its prices promise. THE LOCATION The location is simply spectacular for us. St. Catherine’s Beach is one of the most beautiful beaches in Bermuda. The water is calm, crystal clear, and absolutely perfect for families with young children. Our four-year-old son could spend hours playing in the shallow turquoise water, and every morning we looked out over the incredible blue of the Sargasso Sea from our residence. One unexpected highlight is watching the enormous cruise ships pass surprisingly close offshore. It is amazing to see ships of that size glide by against the turquoise water, and our son loved watching them from both the beach and our terrace. If your ideal vacation is beach, relaxation, swimming, and beautiful scenery, it is difficult to imagine a better location anywhere on the island. The resort is also adjacent to historic Fort St. Catherine and only minutes from Tobacco Bay and the charming town of St. George’s. One thing prospective guests should understand is that St. George’s is charming, historic, and wonderfully peaceful—but it is not Hamilton. If your priority is nightlife, upscale shopping, and a busier atmosphere, this location probably isn’t for you. If you’re looking to unwind on one of the best beaches in Bermuda, it’s hard to beat. THE BEACH TEAM IS THE HEART AND SOLE OF THE RESORT The greatest asset of this resort is the people. In particular, the beach staff are the heart and soul of the service and guest experience. Mijo, Sumit, Jack, Coco, Diego, Gonzalo, and Judy Ann took extraordinary care of our family every single day. They anticipated what we needed before anyone even asked. Chairs were always ready. Towels appeared before we looked for them. Drinks arrived with a smile. They remembered names, preferences, were great with our son, and genuinely seemed happy to see guests each morning. Their warmth and professionalism transformed beautiful days at the beach into unforgettable memories. Management should recognize how valuable this team is. They deserve tremendous credit and should be supported, appreciated, and retained. They are one of the biggest reasons our family continues to return to this resort. Food & Beverage The food continues to be excellent. The sushi at the bar remains outstanding and became one of our favorite lunches. Breakfast was consistently very good, and room service was prompt and well prepared. Mano delivered breakfast one morning and provided exceptional service. Dinner was excellent as well. Daniel, Ivan, and Reda all provided attentive, professional, friendly service and helped make every meal enjoyable. Housekeeping Has Improved—but Still Needs More Consistency Housekeeping was noticeably better than during our previous visits. Unfortunately, there is still room for improvement. The kitchenette area was occasionally overlooked, with crumbs left behind after cleaning, and turndown service did not always occur. Our residence also had a noticeable mildew smell at times. It wasn’t overwhelming, but it was noticeable enough that it should be addressed. These aren’t major issues individually, but luxury resorts distinguish themselves through consistency and attention to detail. One Significant Disappointment: Check-In Our check-in experience was disappointing. We arrived around 3:00 p.m. We then waited approximately thirty minutes before anyone was available simply to begin the check-in process. After checking in, we waited until nearly 5:00 p.m. before our residence was actually ready. That meant almost two hours after arriving at the resort before we could begin enjoying our vacation. One of Bermuda’s greatest advantages is that it’s only about a two-hour flight from much of the U.S. East Coast. You can leave home in the morning and be relaxing on a beautiful beach that afternoon. That advantage largely disappears when guests then spend another two hours waiting in the lobby. I understand that hotels publish official "check-in times." As a guest, however, I don’t really care what the hotel would like the check-in time to be. When I arrive at a luxury resort at 2:00 or 3:00 in the afternoon, and that arrival time has been shared in advance (in fact, the hotel made the arrangements for our transportation to the resort), I expect to be in my room within about ten minutes. If that isn’t possible, there should be proactive communication, genuine apologies, and visible efforts to make the experience right. This is an area that still needs significant improvement. Management Should Be More Visible One thing that surprised me throughout our stay was the lack of engagement from resort management. We were traveling as a large family group for our third trip here, staying more than a week, and occupying one of the resort’s signature three-bedroom penthouse residences. Most luxury resort management teams would make sure to say hello. Not once did anyone from management reach out to welcome us, ask how our stay was going, or check whether everything was meeting expectations. Luxury hospitality is often defined by small personal touches. A simple phone call, brief conversation, or handwritten welcome note would have gone a long way. Families Families should know that there are relatively few organized children’s activities compared with many luxury Caribbean resorts. Even something simple—a daily beach game, pool activity, sandcastle competition, scavenger hunt, or children’s craft hour—would make the resort even more appealing for families without changing its relaxed atmosphere. Final Thoughts Despite the criticisms above, we genuinely love this resort and fully expect to return for a fourth visit. The location is extraordinary. St. Catherine’s Beach is, in our opinion, the finest beach attached to any resort in Bermuda. The food is consistently excellent. Most importantly, the service team—especially Mijo, Sumit, Jack, Coco, Diego, Gonzalo, Judy Ann, Daniel, Ivan, Reda, and Mano—is among the very best we’ve experienced anywhere. They embody everything luxury hospitality should be. What keeps this property from being truly world-class are operational issues that are entirely fixable: more consistent housekeeping, a dramatically improved check-in experience, and management that is more visible and engaged with guests. The foundation is already here. With improvements in those areas, I believe The St. Regis Bermuda has the potential to become one of the finest luxury beach resorts in the Atlantic. We’ll certainly be back—and we hope to see those same outstanding team members again. They are the reason a beautiful resort became another memorable family vacation.

My wife and I came to Bermuda for the first time ever and decided to stay at the St. Regis since it is a Marriott property and so happy we did. Bermuda is a beautiful country and from the moment we walked into the St. Regis we were blown away by the view and beach. Each and every employee we interacted with was so pleasant, professional and always greeted you. Management has done a fantastic job with their staff including all of the employees that keep the place and facilities spotless. They all work so hard and it is clearly evident. Service and food at the restaurant, bar area (Sushi was great) and the beach was excellent. While each and every person that works there deserves a shout out there were so many but several of them we interacted with often. Ambrosio in the front always gave a warm greeting. We checked in early in the morning with Emma Strickland and she was so nice and helpful. Such a pleasure and made a great first impression for us. Saw her numerous times during our five day stay (was supposed to be 3 and was having a great time so extended it one day and then lucky JetBlue cancelled flight because of weather in NY so got an extra day) and she was always so helpful with advice and answering questions. We also met Alexander Lacle’who is here for a few weeks from the Ritz Carlton Aruba and he is amazing. He helped us with our transition from the partial ocean front room to oceanfront room and then made sure we were able to keep that same room when I added on an extra night twice. Helped make it so relaxing and enjoyable and he along with every other employee was on top of everything and helped make the trip very relaxing. We are heading to Aruba Thanksgiving time and looking forward to seeing him then at the Ritz. Writing this review as we enjoy our last two hours here and looking forward to return.

We were staying in another hotel but happened to be in the area for sightseeing, and went to St. Regis for a meal. Everyone on the staff was fantastic. Aniket and Mangala took care of us at dinner as if we were family. It was quite difficult to get a taxi back to our hotel at night and Nelson went out of his way to help us find a ride in a timely manner. I really appreciated how well everyone at the hotel treated us although we weren’t necessarily guests of the hotel itself. It’s rare to find such genuine and top quality hospitality, thank you to all 3 gentlemen that made our dinner there so special.

The hotel and beach are beautiful and the service is top notch. Nelson is the man. He is out front from morning to evening and will help you with anything. .

Zariyah Mills-Georges made our vacation perfect from the moment we checked in and throughout our time at the resort. She went above and beyond. Her kindness and professionalism should be commended.