IBEROSTAR Grand Hotel Rose Hall

During our stay, we experienced a Category 5 hurricane, and the staff went above and beyond to take care of all the guests. They had a clear plan in place and executed it with professionalism and precision. My wife and I truly appreciate how well we were cared for, especially knowing that many others on the island didn’t receive the same level of hospitality. A special thank-you to the entertainment team—Trini and Trixi—for keeping everyone’s spirits up and making the best of a challenging situation. Thank you for your dedication and compassion during such a difficult time.

⭐️⭐️⭐️⭐️⭐️ Incredible Staff and Management – True Heroes During Hurricane Melissa We just experienced the worst storm of our lives while staying at Iberostar Joia, and I can’t say enough about how amazing the staff and management are. Through the chaos of Hurricane Melissa, they kept everyone safe, calm, fed, and hydrated — no small task in those conditions! Every team member went above and beyond, showing kindness, professionalism, and genuine care for every guest. The resort’s organization and preparation were outstanding, and their positive attitudes helped keep spirits high even as the storm raged outside. We are deeply grateful for everything they did. The Iberostar Joia team turned what could have been a terrifying experience into one that reminded us of the power of compassion and community. One love, Jamaica 🇯🇲 ♥️

Dear Iberostar Friends . Thinking of you all during this difficult time . Sending our love prayers to we meet again! The memories and your kindness are held deep in our hearts of the kindness and fun nature of all of this great team! God Bless you all and your families! Love Kathy and Shaky

Celebrated our 10 year anniversary at Joia Rose Hall and had an overall great stay. Check-in was smooth and we were upgraded to an Ocean Front room! Briana in the SP Club was super helpful and patiently answered all our questions. Throughout the week we met so many friendly staff everywhere we went. At the SP beach area Donavon and Shellisa greeted us each day with a smile. Alesia provided me with the best breakfast crepe each morning. And I had the best massage at the spa from Sasha. Overall we liked the resort. Food was good, the restaurants better than the buffets as expected. Although the Gala buffet on Friday was excellent! Entertainment was hit or miss with our favorite being the Motown Show and the Bob Marley show. Lastly I cannot thank our butlers enough. We traveled with 2 other couples and Valentine, Glen, Alain, Andre and Travis all made sure we all had everything we needed throughout the week...I'm pretty sure we had them running in circles a couple times. They really went out of their way to make sure we were happy and to make our stays special. Thank you all! We've stayed at both the Waves and Joia resorts. We liked different things from each. Looking forward to visiting again, maybe trying the Selection/Suites next time!

My husband and I stayed at JOIA Rose Hall for three nights in September 2025 to celebrate our 25th anniversary, and our stay was absolutely amazing! ✨ Our butlers, Berris and Ralston, went above and beyond—always friendly, attentive, and ready to help with anything we needed. We also loved chatting with Sharon from housekeeping, whose warm personality made us feel right at home. Every staff member we encountered was kind and welcoming, and the entire experience was nothing short of perfect. We truly can’t wait to return! 🌴💗