InterContinental Malta

Two days ago we returned from a stay in Malta, at the Intercontinental Malta hotel, which has a truly high-quality and well-run club lounge. We would therefore like to give a special mention to two waiters in the club lounge, namely John from India and Udai from Nepal. Both of them made our stay truly comfortable with their smiles and impeccable service. We would also like to thank our room attendant, Dharam, for his diligent and responsible work.

Hotel was lovely ,comfortable even location is good.first time visit in Malta is very good and hotel also.staff very nice especially Asmita she very detail oriented and very kind and sweet very comfortable to talk with her.only one time I take her room service but she is good.

Loved the room and the hotel in general! Carisma spa is exceptional! However our experience was tarnished in the indoor pool and sauna, which were always packed with loud gym users from the nearby Cynergi, rather than hotel guests. The spa changing rooms had many gym guests running around without clothes, which made my underage son feel very uncomfortable. We were unable to find space to change or use the changing room facilities.

I haven’t even finished my stay at the InterContinental Malta yet, but I wanted to take a moment to recognise how wonderful Asmita from the housekeeping team has been. She is incredibly lovely, polite and courteous, and has been so kind and accommodating throughout my stay. She takes such care in everything she does, and her warm and thoughtful manner has genuinely made a difference to my experience here. Thanks to Asmita, coming back to my room has felt peaceful, calm and comfortable every day. She is an absolute credit to the hotel and deserves to be recognised for the wonderful service she provides. Thank you, Asmita, for making my stay that little bit more special.

Our stay at InterContinental Malta started very well. Upon arrival, we were warmly welcomed by Raluca from reception, who was extremely professional and helpful. Our room was ready, everything was perfect, and she told us she would personally take care of us during our stay. The first two days were excellent. Unfortunately, everything changed after her shift ended. On our third morning, at around 9:30 a.m., housekeeping entered our room while we were still inside and asked when we were checking out. We had a late check-out, and by that point we had even decided to extend our stay for another night because we had enjoyed the hotel so much. There was also a Do Not Disturb sign on the door. I found it completely unacceptable to be woken up and questioned about our departure under these circumstances. I immediately reported the situation to reception. After this, the problems continued. The air conditioning was malfunctioning and the room became extremely cold, reaching around 16°C. I asked for it to be fixed. Before leaving for the day, I also specifically requested fresh slippers and bathrobes. We were away for more than ten hours, and despite leaving the room available for housekeeping and putting the cleaning card on the door, nothing had been changed when we returned. The room was still extremely cold, and the items I had requested had not been replaced. When we returned exhausted from our day trip, I called reception and politely asked for the necessary items and bathroom kits to be brought within the next ten minutes, as I wanted to take a shower. I then explained that I needed to sleep for approximately two hours because I was not feeling well. Instead of respecting this request, I was repeatedly disturbed. Shortly afterwards, reception called to ask whether everything was okay, despite the fact that I had clearly said I wanted to sleep. Then, around 20 minutes later, after I had finally fallen asleep, someone came to the room to repair the air conditioning at around 11 p.m. This was extremely frustrating and completely inappropriate given the repeated requests to let me rest. The air conditioning issue was never properly resolved, and I spent the final night in a room at approximately 16°C. After that night, I ended up with a very bad cold, which made the entire experience even worse. There was also an unnecessary issue regarding the payment authorization. When we decided to extend our stay, the additional night was already paid. I explained that I would stop by reception when leaving the room to have my credit card pre-authorized again, even though the hotel already held a deposit for the previous two nights. They agreed, yet shortly afterwards I received another call asking when I would come down to pre-authorize my card. Given everything that had already happened that day, this felt unnecessarily pushy and added to an already frustrating experience. Breakfast was another disappointment. We had to wait approximately ten minutes in a queue simply to be seated. Even more concerning, I noticed that some of the tomatoes at breakfast had visible mold on them. For a five-star hotel, this is simply unacceptable and raises serious concerns about food quality and control. What disappoints me most is that I genuinely enjoyed the hotel during the first two days and actually chose to extend my stay because of that positive experience. Unfortunately, the service and communication completely deteriorated afterwards. As an IHG Ambassador member, I expected a much higher standard of service, communication and attention to detail. Instead, I left feeling extremely disappointed and regretting the decision to extend my stay. I would not choose InterContinental Malta again based on this experience. The contrast between the excellent service we received from Raluca and what followed afterwards was remarkable. Once she was no longer on shift, it honestly felt as though nobody knew what was happening or communicated properly with each other.