Grand Hotel des Bains Kempinski St. Moritz

This is one of the best hotels we have stayed in - and we have stayed in many 5* and highly-rated hotels. It is beautiful with amazing views, and very efficient service - as you would expect, but do not always get. The real USP though is the staff. Every single one was charming, friendly and helpful. Special mention goes to Tobias who checked us in and then drove us to the station for our onward journey. Our driver the previous day actually took the trouble to bring the Maybach to collect us from our trip - because my husband had expressed great enthusiasm when he saw the car. It was such a kind gesture and much appreciated. We also enjoyed included access to cable cars and funicular. Honestly can't fault - we are now saving up to return! (Swiss prices - eek!)

This hotel is so beautiful and the people make it extra special. We are from NYC and came here via Italy, and I injured my back during my travels. Everyone including the spa staff helped me get back on my feet and Simmons, the concierge helped arrange an ER visit ( which by itself was very good) . They all checked on me repeatedly. It was such warm Engadin valley hospitality. Food was great and the room was very well designed and spacious, and we enjoyed the pool and spa as well. They had recommendations for local activities even before we arrived. St Moritz is lovely. This was our first visit to the Swiss alps - and we’ll definitely be back, to this hotel as well as to the Swiss alps!

A truly excellent hotel. Great rooms with all amenities, delicious food, and high-level service. All the staff were very kind. I recommend it!

Beautiful lakeside hotel with excellent service. The rooms are beautiful, spacious and very clean with mountain views. The breakfast was plentiful, very tasty and the staff was very attentive. The spa area is charming and very relaxing after long walks in the mountains. We enjoyed our stay and were very relaxed, we would love to return.

My wife and I stayed at this hotel as part of the Starguest kosher program. The hotel itself was quite a nice building and the rooms were comfortable. The wait staff at the restaurant area were very attentive and helpful. However, our stay included a very negative interaction which shone a very dubious light on the ethics of the management. We had pre-paid for our stay and our meals upon booking. When we arrived we were told that our lunch on Saturday would be an extra charge, and we questioned this. The front desk staff checked into this, and told us that it had been paid for and included after all. On Saturday morning we again checked with the front desk, and were again assured that the meal had been paid for in advance, and we were good to go. Upon checkout a few days later, we were presented with a bill of 300 CHF for the lunch. When we told the manager that we'd been assured it had been paid for in advance, she admitted that "someone" had made a mistake, but that the money was owed. We told her that if we'd known there was an extra charge, we'd not have partaken in the meal. She apologized for the "confusion," and insisted we pay...for the meal that we ate because we'd been told it was paid-for. We later received another verbal apology from another manager, but no concrete action to refund the cost. The hotel admitted that it needs to "work on its communication." No, they need to work on their ethics and acceptance of responsibility. I, unfortunately, can not recommend this hotel, nor the program. What an unfortunate way to end an interaction.