Grand Hotel des Bains Kempinski St. Moritz

First time in Switzerland for my wife and I, it set an incredibly high standard for the rest of the trip 😅😅 Where do I start? SERVICE - TOP NOTCH. 💯 Extremely friendly, approachable and accommodating staff in all areas from concierge, restaurants and spa/pool. Breakfast buffet was absolutely divine. Buffet, omelette station, a la carte, whatever you want. AMENITIES - WHAT DONT THEY HAVE? 🌟🌟🌟 Stunning double pool area and spas, with services on top to relax from a day on the piste. Transport to the St Moritz Dorf and back during the day on schedules. Can organise ski passes and other services but best to book in advance if you need lessons. Restaurant offering is vast and an excellent set of lounge areas to wind down with a drink of your choice or a lighter dinner. PS - we were the very first customers of Neora (new Greek restaurant in hotel) and it was an amazing experience. LUXURY - EVERYWHERE 🏛️❄️🪙 Look anywhere, its luxe in any direction. Plenty of room space, great views from your window and a cosy stay. The hotel itself from the outside is a wonder!

This is one of the best hotels we have stayed in - and we have stayed in many 5* and highly-rated hotels. It is beautiful with amazing views, and very efficient service - as you would expect, but do not always get. The real USP though is the staff. Every single one was charming, friendly and helpful. Special mention goes to Tobias who checked us in and then drove us to the station for our onward journey. Our driver the previous day actually took the trouble to bring the Maybach to collect us from our trip - because my husband had expressed great enthusiasm when he saw the car. It was such a kind gesture and much appreciated. We also enjoyed included access to cable cars and funicular. Honestly can't fault - we are now saving up to return! (Swiss prices - eek!)

This hotel is so beautiful and the people make it extra special. We are from NYC and came here via Italy, and I injured my back during my travels. Everyone including the spa staff helped me get back on my feet and Simmons, the concierge helped arrange an ER visit ( which by itself was very good) . They all checked on me repeatedly. It was such warm Engadin valley hospitality. Food was great and the room was very well designed and spacious, and we enjoyed the pool and spa as well. They had recommendations for local activities even before we arrived. St Moritz is lovely. This was our first visit to the Swiss alps - and we’ll definitely be back, to this hotel as well as to the Swiss alps!

A truly excellent hotel. Great rooms with all amenities, delicious food, and high-level service. All the staff were very kind. I recommend it!

Beautiful lakeside hotel with excellent service. The rooms are beautiful, spacious and very clean with mountain views. The breakfast was plentiful, very tasty and the staff was very attentive. The spa area is charming and very relaxing after long walks in the mountains. We enjoyed our stay and were very relaxed, we would love to return.