The Don CeSar

Our family recently stayed at The Don CeSar for three nights. The property itself is beautiful, and many staff members were courteous and helpful throughout our stay. However, our trip ended on a very disappointing note. Following pool use during our stay, both of our children experienced severe facial irritation that progressed into redness and peeling over the next two days. One of our children ultimately required medical evaluation and treatment for irritant contact dermatitis. We contacted the hotel immediately, shared photographs and medical documentation, and attempted to resolve the matter directly and professionally. Unfortunately, the hotel ultimately denied any connection to the incident and declined to provide any accommodation or resolution. While there were positive aspects to the resort, this experience — and the response afterward — left us very disappointed.

If you want to relax and be pampered this is the place. We did delux premium king room very nice great view of pools and ocean . Pools large and refreshing, plenty of lounge chairs, bar in the middle so service is right at hand. music during the day outside and in the lounge in the evening. great food, nice shopping . staff very friendly and helpful. We are headed back this June for another weeks stay.

Very disappointing and honestly unacceptable experience. The price per night is extremely high, yet the reality is completely different from what is shown online. The images and promotions are misleading and create expectations that are not even close to what you actually get. The condition of the hotel is very poor. It feels neglected, outdated, and not properly maintained. The room was in bad shape, but the worst part was the bathroom. It was genuinely dirty and in an unacceptable state. For a hotel charging these rates, this is simply inexcusable. Cleanliness is the most basic standard, and it was clearly not met. The entire stay felt uncomfortable and frustrating from the moment we arrived. This is not just below expectations, it is far below what should be acceptable at any level, especially at this price point. Overall, it feels like a complete misrepresentation of what is being offered. Definitely not worth the money, and not a place I would recommend to anyone.

The date scroll (above) did not go back far enough for us to recognize our last visit in April of 2005 when my wife and I last visited and celebrated our 30th Wedding Anniversary. Our stay at the Don CeSar in 2005 was wonderful. We are now returning this June to celebrate our 50th Wedding Anniversary and look forward to the same special experience. We are confident that the quality of service provided 20 years ago will be the same this year and look forward to our return visit.

This is a return trip after many years and we regret not coming back sooner! The customer service, rooms, staff are all amazing and make you feel super welcome and special! Alexa Smith in the front office is so helpful, every staff member was friendly, and so accommodating- we loved our visit and will definitely return to this iconic resort!