The Don CeSar

Checked into hotel and was given very little information. Our room overlooked the road and the building site. Was woken by noise every morning by workmen and disturbed in the evening by road noise. For the cost per night this was just not satisfactory. Steps lead to the entrance so when travelling with 3 toddlers 2 of which in strollers it’s not ideal. Only once did staff assist carrying them up the stairs. Noticed afterwards that when Americans checked in they were given lots of information, very accommodating, balls for children etc. Staff would just appear to help them with bags, cases etc. We were not given the same service. Not sure if it’s because we are from the UK but could most definitely sense we were treated differently. Cost of restaurant and drinks was extortionate! We wasn’t told about the free shuttle to nearby restaurants until day 4 when my husband went to guest services to book a restaurant. Pool area is nice, however 1 attendant was quite rude when we asked for umbrella to be moved, food in restaurants was nice but not a big menu selection. Great gym. Had to stay another night as child was really unwell and the room again was by road and building site so woken early again from noise. Requested crib which had no sheet! Requested kettle but they didn’t know what a kettle was! Was very very very disappointed, the cost was astronomical for this trip, we should have felt like royalty but didn’t, it was just not good value at all and I’m left wanting another holiday.

We had a wonderful time at Don CeSar this week. The service was truly unmatched. Servers Katie and Jackie were top notch. We had a running joke that Katie moonlights as a mind reader, she was that on top of things before we even had to ask! The lobby bar staff took excellent care of our team and clients joining us each evening. Erza, our bearded friends (we believe Dan & Pat?) and the lovely young blonde bartender were all rockstars. Our only suggestion is to ensure the elevators are all working properly for a business conference. We still rate our experience as 5 stars!

We had lunch at the Beacon Pool Bar last week. Sat outside at a table. We both ordered the Mahi Wrap. The menu states: BLACKENED MAHI WRAP blackened mahi, napa slaw, pineapple, flour tortilla, spicy aioli. The wraps arrived and we both noticed they were very dry. Then as my husband was eating his he notices ONIONS. His body cannot tolerate onions. The server was no where to be seen. So he proceeded to dissect the wrap removing all the onions which were not noted in the description. Lunch was a total disaster. One big mess. Then when I was paying I asked the server for a paper receipt which she told me she could not do. They do not do that. I have asked that either the GM Barbara Readey get back to me or the Director of food and beverage to discuss further. But 1 week later no contact. Very disappointed It is very difficult to get anyone to contact you back at the Don Cesar.

First thing first. We did not experience the hotel at its finest when we checked in however after a conversation with the manager this was sorted satisfactorily and without any hassle. The hotel is beautiful, the room was spotless and the beach you cannot describe adequately. The real shining stars however are the staff. Special mention to poo server Becki, concierge Heidi and all of the staff at uncle andys. We will be back

The Don CeSar is a beautiful historic hotel in an outstanding beachfront location. The facilities, the room, and the overall atmosphere lived up to our expectations, and we enjoyed our stay. Unfortunately, our first impression was negatively affected by the front desk service. When I returned to the reception to complete our check-in, the staff member assisting us was unexpectedly rude and dismissive. There was no greeting, no empathy, and the interaction felt rushed and unwelcoming. What disappointed me most was not the wait itself, but the lack of courtesy. At a property of this caliber, guests expect to be treated with professionalism and warmth, especially during the first interaction upon arrival. Fortunately, this seemed to be an isolated incident, as the remainder of our stay was pleasant and enjoyable. I hope management addresses this, because the service at the front desk should reflect the same high standard as the rest of the hotel. I would gladly return, but I also hope future guests receive the level of hospitality that The Don CeSar is known for.