The Devon Valley Hotel

We spend a delightful weekend at this country hotel set in the idyllic Stellenbosch winelands. The staff were attentive, helpful at all times and the breakfast offered both Continental as well as English breakfast. We stayed in a Standard room which was comfortable with a very generous bathroom.

Very nice staff. We had breakfast, lunch and dinner at the hotel and it was excellent. Winetasting by Stefan was incredible, both his knowlegde and good histories. A bit dissatisfied with the design of the bathroom, the doors could not be proper closed and the showerhead was not possible to faste. The hotel is a little far from the city center of our liking,but the view was guite nice.

Lovely staff, food, surrounds. We stayed very lekka .Excellent breakfast. Thank you very much for a fantastic stay. 😁😁😁

Me and my wife have frequented Devon Valley Hotel since our student days in the Eighties and not once have anything else but good service and experiences. Highly Recommended of course

Save your money and go to Lord Charles or any other hotel in Stellenbosch. This place sucks and when I explained my dissatisfaction to management they wrote to me: "We take not of your email, and your threats." meaning they couldn't care less to rectify any issues... Here is my story and context if you have the time to read: My partner and I stayed at Devon Valley for a close friends wedding. While a beautiful property, booking a stay was difficult in that their main point of contact, Melissa Van Staden was extremely unresponsive via email. Imagine how difficult this is when you're booking from a different country. They made us pay upfront and charged extra for using a credit card, which is something you can avoid with other hotels by simply booking online but whatever - we did it. The unresponsiveness should have been our warning sign to go else where because a slew of problems arose when we arrived: Incorrect Billing: We were charged for an additional night that we did not stay!!!! This seemed like a simple mistake because I had asked if it was possible to add another night, and while they confirmed adjusting the reservation was possible, we never confirmed we would be staying an extra night. We had pre-paid for our three nights, and upon checkout (3/11/25), they billed us for an extra night despite me confirming we actually would be checking in on 3/9 prior to arrival. Calvin, the manager, whom I dealt with at the property refunded me 50%. However I requested an immediate refund for this erroneous charge via email and they refused claiming I was in the wrong for asking for an extra night. Unresponsive Staff and Damaged Property: Despite four separate requests for a clothing steamer, none was provided though they kept saying they would deliver one to our room. Eventually, I was given a defective iron after running to the front desk four times. Because it was broken, it damaged my partner's formal pants. This forced him to change his outfit for the wedding we were attending. This represents both poor service and property damage. I totally understand they aren't obligated to have steamers, but at a top hotel I would at least expect better service! Misrepresented Accommodations: I specifically paid a premium for a vineyard view room. However, upon arrival, I discovered that my room had no such view (see photos) due to ill maintained and overgrown foliage. This is blatant false advertising and failure to deliver the specific room category I paid for. When I took this up with Calvin, the hotel manager, instead of listening to a customers dissatisfaction, he screamed that "this is the best view in South Africa, and has won awards". Like ok? Can you see the vineyards in this picture? Because I can't... Overall I'm truly appalled at the lack of hospitality from a hospitality group... when I reiterated my concerns over email they responded saying that all my "allegations were denied" and that their "excellent reputation is well documented and [they] have no doubt we acted with a high duty of care." It felt like I was emailing with a child who kept yelling at me "no you're wrong!" I've stayed at amazing hotels in some iconic cities (and left reviews for them too!), and some not so great ones too, but this takes the cake for worst experience and worst customer service. They'd rather keep $200 and risk their reputation than fix some small errors on their part.