Ett Hem - Stockholm

The property feels more like a private home than a standard hotel. Everything was spotless, staff were attentive, and the atmosphere made it easy to unwind after busy sightseeing days.

I had a really great time, an experience like no other. Interior design is fabulous, food is so good. It really felt like being at home. Thank you

Sadly lost its lustre. Comfort is lost for ‘design’ - the only comfortable chairs are in the kitchen, or one armchair. Others are way too low or have an edge to the seat. Staff not up to speed - one showing me around expected me to climb one of the many stair cases (there is one lift but that doesn’t cover steep stone front or garden access) when I use a stick. I couldn’t reach blockout blind in room - a staff member had to climb up on the quaint but rock hard wooden desk chair, with his shoes on, to be able to reach the cord. No understanding that maybe there was a situation that should be addressed rather than calling staff! Two staff couldn’t decide whether guests allowed to take e.g. slippers or notepaper on leaving or had to pay for them! Trial toiletries unusable as all pre-used with goop around the openings and dirty. The only highlight was the food which was delectable. Very expensive for basically dinner and breakfast and a comfy bed.

This is like no hotel I've ever stayed in, and I fear that nothing will ever come close to this experience. From the moment we arrived, everything was perfection. The staff seems to know who you are from the beginning, and you are welcomed into the living room as you would be welcomed into someone's home. Although our room was small, it had amazing bath products, as well as a Dyson hair dryer (!) and a very high-end flat iron. Snacks in the mini bar were free, and there was always some kind of delectable dessert in the lounge area on our floor. We had to tear ourselves away on our third and final night there to eat dinner in the city, as we found the dinners at Ett Hem to be so delicious and such a fun experience. Although the property is not in the heart of the city, we did not mind this one bit. It was very quiet and it felt nice to be away from the crowds. (We are big walkers, and we were easily able to get to all the attractions on foot.) This is the kind of hotel where it truly seems that your wish is their command. Craving a cup of tea? They will bring it to you. Need an early breakfast to take in the car to the airport? They're on it. The only downside is that if you stay here, you won't ever want to leave.

This property is a gem. While the property is beautiful and homey at the same time, what really makes the guest experience extraordinary is the incredible staff. In all my world travels, I have never encountered a more friendly and welcoming group. They literally fall over themselves to make sure your every request is meet and always with a kind word or smile. Would never even consider staying any where else in Stockholm.