Yasuragi

They call it "Yasuragi," but to me, it is a place of artificial service and zero empathy. I contacted them to politely ask for an extension on my gift card, explaining that my wife has been pregnant and it was physically impossible for us to visit sooner. Victoria’s response was that of someone who would rather pocket a customer’s money than show a shred of humanity. It’s surprising that small local businesses, like the escape room next to my house, understand these life situations, yet a place that markets itself as "luxury" is incapable of a simple professional gesture. They kept my 1,200 SEK for nothing, but today they lost thousands more I was planning to spend there in the coming weeks. Hopefully, they’ll realize one day that true luxury is human connection, something Victoria and this establishment completely lack.

Baths-ok, the territory around - nice. really poor service in general and the quality of the room. We paid 1000eur for 2 nights and it is definitely not worth it: expectations and reality didn’t much. Poor service in the restaurant: waited coffee for around 20 minutes and personal brought it barely warm. You should book time for the breakfast: it is not OK to assist on it. It should be as a recommendation for the quests. No latte or cappuccino on the breakfast. At check-out, they didn’t even ask how our stay had been. Just a forced, insincere smile.

That was a truly special experience. The moment you slip into the yukata, you feel instantly relaxed. It’s a memory that will last a lifetime.

We stayed for two traumatic nights hoping for a wellness retreat with my friend. The start at the reception was not promising, the reception staff did not make us feel warmly welcome and did not go through the activities or treatments available even though we asked for specific clarifications. The receptionist stated that it would be too much for them to go through anything personalised for us even though it was our first time entering the hotel. The start left us confused. The horror started after we had our first dinner approximately 3h after our arrival at the sushi restaurant. We had miso soup, tuna tataki, salmon sushi collection and sashimi dish. While eating I had the gut feeling it was not fresh enough but was hungry and unfortunately trusted the quality of this so called "luxury" hotels restaurant would have in their offering. After a couple of hours from the dinner I started to feel unwell and went early to bed. Following our first dinner on May 2nd, I became violently ill. My symptoms included severe vomiting, diarrhea, high fever, and episodes of passing out. I was completely bedridden and unable to utilize the spa, the second dinner, or any hotel facilities. I needed to call my doctor and got certified for having a severe illness. My friend communicated my terrible situation to the hotel staff but not one bothered to offer any kind of support. I was completely unconscious in our small japanese style room. The next day 3. may I felt a bit more alive, but very drained, however unfortunately as we ate in the same restaurant my friend started to suffer from the same symphoms I did. I went to the reception early in the morning (7am) holding my tears and let the receptionist know about our situation and they only were interested to communicate it to the staff in the reception. Here I felt completely neglected. No medical support offers, no offer to help, even though they could clearly see I was too unwell to handle the situation by myself also sick and still take care of my friend suffering. They only asked us to get back at 9 am to let the manager know as well. Unfortunately this was too much to ask from someone who is so drained and ill, I could not get out of the bed at that time and missed the manager mark. They knew our room number already since I informed it but no one came by, no one was bothered to help us. Avoid this place. No wellness included. No refund has beed offered to us.

Everything is very nice, this is my second visit from Italy, but overall I'm dissatisfied with the restaurant and housekeeping services, given the overall standard of the property. The housekeeping service is rather poor—the area under the window and behind the radiator grille hasn't been cleaned in years—and some details are dilapidated, like the baseboards in the hallways are damaged because the staff probably bump their trolleys against them. In the restaurant, there are long waits, incorrect dishes, and a lack of knowledge of the dishes. The breakfast was very good and plentiful, as were the experiences and the rest.