Yasuragi

Maybe part of the reason we ended up with an average rating for our stay at Yasuragi was the high expectations set by other guests and the package that we had chosen (vardagspaus). The venue and most of the staff were lovely but for the weekday break with stricter check-in (17.00) and check-out (9.00) times felt rushed and ruined some of the experience we wanted to have for us as we were worried we were not going to have time to experience what we paid for. While the food was great at Minamo, there was a contrast to the service attitude of the waiting staff that was a bit awkward for us. While our food was part of the package, we would have expected more from this level of establishment. The baths are wonderful and the outdoor hot springs definitely the main event, but there were empty glasses and bottles littered throughout the spa table surfaces that gave an unclean impression in an otherwise clean establishment. Knowing what we know now, we would have opted for a different package to facilitate better check-in/out schedule and more time to enjoy the establishment. For now, we did not get to experience what we had hoped and I'm not sure if there is a significant benefit to even offer guests the vardagspaus over a normal overnight stay package.

We stayed at this spa hotel for one night and overall had a really lovely experience. The hotel is absolutely beautiful and the Japanese bath was a real highlight. We also really enjoyed the swimming pools, saunas, and the massage, which was excellent and very relaxing. The service throughout our stay was great, and we especially loved the little shop with Japanese items. We ended up buying quite a few gifts there. There were just a few things that could be improved. The pillows in the room were not comfortable at all, they felt like sleeping on a bag full of clothes. The bed was also a bit disappointing because the double bed was actually two single beds pushed together. Sleeping in the middle felt uncomfortable, like you might slip between the mattresses. The teppanyaki dinner did not fully meet our expectations. Some of the dishes were really good, but others felt a bit confusing or out of place. For example, the cold noodles did not quite fit with the rest of the menu. We had a seven course dinner and I would say that only about three dishes really stood out, while the others were quite average. It would also be good to make it clearer to guests that drinks are not included, not even soft drinks, so everything needs to be paid separately. The dessert, although very tasty, was extremely small, just a spoonful of ice cream. Even with these points, we still had a very good stay. The atmosphere, the facilities, and the service made it a special experience. With a few improvements, especially to the bedding and the teppanyaki menu, it could be truly excellent.

Context: I had very high expectations of my stay at Yasuragi. I booked it for myself and my fiancé who both love spas. The idea was to have a relaxing get away, possibility to connect, and have space for ourselves. When we first arrived at the parking lot, I was negatively surprised over the amount of vehicles parked. Already there my expectations took a hit, as I was not sure this would be intimate and relaxing with this amount of people. We arrived at the reception and informed it was our first stay. The reception staff was very friendly and nice, but the information was not sufficient. We did not get enough information to be able to orient ourselves well in the big complex. We then went to our room, 418, which had subpar standard - a lot of peeled paint on the walls, door frame damaged in bathroom, big hanging lamp in the window corner damaged, the linnen window shutter ripped. There was also no real wardrobe space. Later we went to the spa, the heart of the experience, and wanted to check in and get instructions. The reception staff was exceptionally slow and we had to wait 15 minutes for the guests infront of us to book their massage. When we finally were next in line, the reception staff simply said, here are towels, there is the dressing room. We left confused, as we had already changed to the swimwear according to Yasuragi main reception staff instructions and had to navigate the spa ourselves without any information about what is located where. We walked into the spa and there were quite a few things broken and closed of. We tried the different amenities but had a hard time relaxing or have private/intimate conversations due to the sheer amount of people. The general vibe was more of a public pool than an high end spa resort. We had no chance to focus on ourselves due to the amount of people which honestly was the main point of the stay and in hindsight feels devastating. We had similar interactions with the spa reception staff later when we wanted to get a beer - a new couple in front of us wanted to book a massage, which again took 15 minutes for the staff to fix. After a disappointing stay at the spa, we at least looked forward to a great dinner. This is the place where we can finally get some breathing room and focus on each other right? FALSE. Waitress placed all couples extremely tight together and gave NO ROOM for privacy.

Disaster. Just wants to make money. Lets in too many people. Will not go there again or recommend going there

0/10 staff professional Great location and idé but the service and the treatment was surprisingly poor and Will Never be recomended