The Lodge at Spruce Peak

Wonderful natural setting with good view of fall foliage, excellent service, comfortable rooms and decent restaurants. Only a 5 min drive to smuggler’s notch, a top foliage viewing area.

It’s sitting in a nice location, but you need a car to go practically anywhere, which you need to go through valet parking. We paid resort fee, but still need pay extra for most everything, like sauna, yoga class, etc.

We went in the fall. The hotel itself is very nice. The pools are heated, there's, outdoor spas/hot tub. The fires are pretty and fun to hang out at, though they're gas and the heat goes straight up. Room was nice. Generally no issues at all. Most of the village area around the hotel was closed for the season, but there's plenty to do in the nearby areas.

Location is excellent. Hotel very clean and well appointed. Suite was spacious. Staff very attentive to needs in a very timely manner,even on busy days. Restaurants were just ok. Food was ok. Service was very slow. Bar service at Tispy Trout was excellent À la carte breakfast was also very good Buffet wasn’t worth the money and was not fresh.

Extremely Overpriced hotel with a very rude and uncooperative front desk staff. The AC wasn't working the first night and we complained to the front desk. They said the engineering staff would check it out and let us know. They said they checked it but the next 2 days also the AC didn't work and we had to end up keeping the door open the whole night for some air. We requested that the body lotion bottle was empty on the first day of our stay and they never refilled or replaced it. It is not what you expect from a World of Hyatt hotel kind of property.